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Author SHA1 Message Date
Joey King
77d3f84329 Update blueBox to full product suite (Ultra/Web/BOOM/Managed)
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2026-03-20 17:50:51 +00:00
digiBandit
7209d3d397 Update documentation index (auto-generated) 2026-03-14 17:51:37 +00:00
Joey King
01dab1162a Add self-serve ticket status feature to public phone docs
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2026-03-14 17:51:26 +00:00
digiBandit
999307b412 Update documentation index (auto-generated) 2026-03-14 16:40:30 +00:00
Joey King
d3ac0f780e Update phone system guide with correct hours
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Support: Mon-Fri 8a-8p, Walk-in repair: Daily 12p-5p
Added note about known-client after-hours logging and department-specific closed messages.
 2026-03-14 16:40:17 +00:00
digiBandit
0479244d65 Update documentation index (auto-generated) 2026-03-13 21:46:24 +00:00
Joey King
72bd0f8d05 docs: add Phone System public service guide
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2026-03-13 21:46:11 +00:00
digiBandit
3291c90da2 Update documentation index (auto-generated) 2026-03-09 16:58:01 +00:00
Joey King
fc149382e5 Fix abandonment timeline and add storage fee in repair agreement
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2026-03-09 16:57:48 +00:00
digiBandit
242fd9a0e4 Update documentation index (auto-generated) 2026-03-09 16:46:49 +00:00
Joey King
e94adae187 Add two-path framing to public repair page
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2026-03-09 16:46:37 +00:00
digiBandit
f50503dac0 Update documentation index (auto-generated) 2026-03-09 16:27:49 +00:00
Joey King
8db5e2ad20 Clarify media conversion planning fee as credited diagnostic
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2026-03-09 16:27:21 +00:00
Joey King
36447f4a8a Align storage terms with internal docs (10/wk, 90 days)
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2026-03-09 16:27:14 +00:00
Joey King
59243fc55c Add concrete credit example to diagnostic fee terms
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2026-03-09 16:27:07 +00:00
Joey King
fd050d3d1b Clarify diagnostic fee credit in pricing table
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2026-03-09 16:26:59 +00:00
Joey King
19f87feb85 Clarify diagnostic fee credit model on public repair page
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2026-03-09 16:26:52 +00:00
dbits-db
f003ce8197 Add .gitignore, ignore .obsidian/ vault config 2026-03-07 18:29:05 -04:00
digiBandit
10a37f9775 Update documentation index (auto-generated) 2026-03-04 16:07:00 +00:00
Joey King
7d9b94ad11 Add customer-supplied parts clause to repair agreement
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2026-03-04 16:06:49 +00:00
digiBandit
d76b973026 Update documentation index (auto-generated) 2026-03-03 22:40:30 +00:00
Joey King
5a6cc2c82f update Service Response Policy with tiered SLA targets and business hours
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2026-03-03 22:40:19 +00:00
digiBandit
2461c28739 Update documentation index (auto-generated) 2026-03-01 12:57:22 +00:00
Joey King
7d6927cafa Add Data Recovery Agreement to Legal index
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2026-03-01 12:57:09 +00:00
digiBandit
0728ef044a Update documentation index (auto-generated) 2026-03-01 12:57:03 +00:00
Joey King
a586bc815d Add Data Recovery Agreement to Legal docs
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2026-03-01 12:56:52 +00:00
digiBandit
07c6024be4 Update documentation index (auto-generated) 2026-02-26 15:21:29 +00:00
Joey King
2b7980111d Update media conversion first item $50 -> $60
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2026-02-26 15:21:17 +00:00
digiBandit
d01fa396df Update documentation index (auto-generated) 2026-02-26 15:19:18 +00:00
Joey King
72e8b84327 Fix data recovery pricing: In-House $250 -> Diagnostic Fee $60
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Missed in Feb 25 repair overhaul. Updates Repair.md to match
Data_Recovery.md and Price_Sheet.md (source of truth).
 2026-02-26 15:19:08 +00:00
digiBandit
24e1941ef2 Update documentation index (auto-generated) 2026-02-26 00:41:12 +00:00
Joey King
b8e5267f6c Update FAQ with new diagnostic fee
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2026-02-26 00:40:28 +00:00
Joey King
5a8852b395 Update guarantees section with new diagnostic fee
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2026-02-26 00:40:20 +00:00
Joey King
3b10ab3104 Update data recovery pricing tiers and add no-data-no-charge policy
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2026-02-26 00:40:17 +00:00
digiBandit
79892b0b40 Update documentation index (auto-generated) 2026-02-26 00:40:08 +00:00
Joey King
34edc12855 Update data recovery: $250 diagnostic → $60 diagnostic fee
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2026-02-26 00:39:57 +00:00
digiBandit
96cdb78d1c Update documentation index (auto-generated) 2026-02-25 22:38:58 +00:00
Joey King
82c19d36ed Update diagnostic turnaround: same-day → within one business day
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2026-02-25 22:38:46 +00:00
Joey King
4711ec7316 Update diagnostic turnaround: same-day → within one business day
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2026-02-25 22:38:44 +00:00
digiBandit
566ead4a1f Update documentation index (auto-generated) 2026-02-25 22:20:27 +00:00
Joey King
3c35936a49 Add permalink: go.dbits.ca/dd/data-recovery
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2026-02-25 22:20:14 +00:00
digiBandit
9fbd88864a Update documentation index (auto-generated) 2026-02-25 22:19:52 +00:00
Joey King
6a4e04dfef Add permalink: go.dbits.ca/dd/svc/data-recovery
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2026-02-25 22:19:38 +00:00
Joey King
a522ad29c5 Add permalink: go.dbits.ca/dd/data-recovery
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2026-02-25 22:19:31 +00:00
Joey King
70e8d05782 Add permalink: go.dbits.ca/dd/install-monitoring-agent
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2026-02-25 22:19:15 +00:00
Joey King
7e6fbb332b Add permalink: go.dbits.ca/dd/install-business-agent
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2026-02-25 22:19:13 +00:00
digiBandit
de30eb8f49 Update documentation index (auto-generated) 2026-02-25 22:19:03 +00:00
Joey King
21a330d2a9 Update Repair Agreement: pricing and payment
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2026-02-25 22:18:48 +00:00
Joey King
3a5ef38dac Update Repair Agreement: repair process steps
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2026-02-25 22:18:44 +00:00
Joey King
b3e5828265 Update Repair Agreement: diagnostic fee section
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2026-02-25 22:18:40 +00:00