Joey King
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98 lines
3.3 KiB
Markdown
98 lines
3.3 KiB
Markdown
---
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title: VoIP / Cloud Phone Service
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description: Self-hosted VoIP phone system powered by FreePBX. Full-featured business phone service without the monthly per-user cloud fees.
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category: services
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tags: [services, voip]
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permalink: go.dbits.ca/dd/voip-cloud-phone-service
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---
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# VoIP / Cloud Phone Service
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## Introduction
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digiBandit provides a full-featured business phone system powered by **FreePBX**, self-hosted on our own infrastructure. Your calls, voicemails, and call data stay on servers we control in Canada, not on a third-party cloud platform.
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This replaces expensive per-user cloud phone services with a system you own and we manage.
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---
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## What's Included
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| Feature | Details |
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|---------|---------|
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| **Local & Long Distance** | Canadian local numbers, porting available |
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| **Voicemail** | Visual voicemail with email delivery |
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| **Auto-Attendant (IVR)** | Custom menus and call routing |
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| **Call Queues** | Hold queues with music and position announcements |
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| **Ring Groups** | Ring multiple phones simultaneously or in sequence |
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| **Call Recording** | On-demand or automatic recording |
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| **Conferencing** | Multi-party conference bridges |
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| **Time Conditions** | After-hours routing, holidays, schedules |
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| **Caller ID** | Configurable outbound caller ID |
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| **SMS** | Business text messaging |
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---
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## How It Works
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### Self-Hosted
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FreePBX runs on digiBandit infrastructure. Your call data, recordings, and configuration are stored on servers we control. No third-party cloud provider has access.
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### SIP Trunking
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Calls connect to the public phone network via SIP trunks. We manage the trunk configuration, failover, and capacity planning.
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### Desk Phones & Softphones
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- **Desk phones:** Pre-configured IP phones shipped to your location
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- **Softphones:** Apps for Windows, Mac, iOS, and Android
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- **Web phone:** Browser-based calling from any device
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---
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## Integration with Google Workspace
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If your organization uses Google Workspace, the phone system integrates with:
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- **Google Contacts:** Caller ID lookup from your organization's directory
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- **Google Calendar:** Automatic routing based on calendar availability
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- **Gmail:** Voicemail transcriptions delivered to your inbox
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---
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## Why Self-Hosted VoIP?
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### Cost Savings
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No per-user monthly fees from a cloud provider. One system serves your entire organization.
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### Data Sovereignty
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Call recordings and voicemail stay in Canada on infrastructure we control.
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### Flexibility
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Custom IVR menus, ring groups, and routing rules tailored to how your business works.
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### Reliability
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Redundant SIP trunks and automatic failover. If one provider has issues, calls route through the backup.
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---
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## Getting Started
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1. **Consultation:** We assess your current phone setup, number of users, and requirements.
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2. **Number Porting:** We port your existing numbers or provision new ones.
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3. **Configuration:** We build your call flows, IVR menus, and user extensions.
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4. **Deployment:** Phones are pre-configured and shipped. Softphone apps are set up remotely.
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5. **Training:** Quick walkthrough for your team on using the new system.
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---
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## Questions?
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**Location:** 607 St George Blvd, Suite 103, Moncton NB
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**Phone:** 506-988-9243 (call) | 506-404-0055 (text)
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**Email:** hey@dbits.ca
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**Online:** Submit a ticket at [portal.dbits.ca](https://portal.dbits.ca)
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