Rewrite VoIP page: FreePBX self-hosted, replace outdated Ooma/Google Voice content
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---
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title: VoIP / Cloud Phone Service
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description:
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description: Self-hosted VoIP phone system powered by FreePBX. Full-featured business phone service without the monthly per-user cloud fees.
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category: services
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tags: [services, voip]
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permalink: go.dbits.ca/dd/voip-cloud-phone-service
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@ -8,96 +8,91 @@ permalink: go.dbits.ca/dd/voip-cloud-phone-service
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# VoIP / Cloud Phone Service
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# **Ooma Office Pro Plus & Google Voice Integration**
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## Introduction
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digiBandit provides a full-featured business phone system powered by **FreePBX**, self-hosted on our own infrastructure. Your calls, voicemails, and call data stay on servers we control in Canada, not on a third-party cloud platform.
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This replaces expensive per-user cloud phone services with a system you own and we manage.
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---
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## **Introduction**
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## What's Included
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Welcome to the next generation of business communication with digiBandit’s integrated VoIP solution! Our system leverages both **Ooma Office Pro Plus** and **Google Voice** to provide a comprehensive, flexible, and efficient communication system. With Ooma holding the main business number, we forward all calls to Google Voice, which serves as our primary communication platform, while Ooma continues to provide essential SMS and fax services.
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This setup ensures that digiBandit and its clients can benefit from Google Workspace’s foundational tools while keeping Ooma as a reliable fallback for additional communication needs.
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| Feature | Details |
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|---------|---------|
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| **Local & Long Distance** | Canadian local numbers, porting available |
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| **Voicemail** | Visual voicemail with email delivery |
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| **Auto-Attendant (IVR)** | Custom menus and call routing |
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| **Call Queues** | Hold queues with music and position announcements |
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| **Ring Groups** | Ring multiple phones simultaneously or in sequence |
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| **Call Recording** | On-demand or automatic recording |
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| **Conferencing** | Multi-party conference bridges |
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| **Time Conditions** | After-hours routing, holidays, schedules |
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| **Caller ID** | Configurable outbound caller ID |
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| **SMS** | Business text messaging |
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---
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## **VoIP System Configuration**
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## How It Works
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- **Main Business Number**: Ooma Office Pro Plus holds our primary business number.
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### Self-Hosted
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- **Call Forwarding**: All incoming calls are forwarded to Google Voice, enhancing our integration with Google Workspace.
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FreePBX runs on digiBandit infrastructure. Your call data, recordings, and configuration are stored on servers we control. No third-party cloud provider has access.
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- **Fallback Services**: Ooma remains available as a backup service and handles SMS and fax functions seamlessly.
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### SIP Trunking
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Calls connect to the public phone network via SIP trunks. We manage the trunk configuration, failover, and capacity planning.
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### Desk Phones & Softphones
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- **Desk phones:** Pre-configured IP phones shipped to your location
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- **Softphones:** Apps for Windows, Mac, iOS, and Android
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- **Web phone:** Browser-based calling from any device
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---
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## **Google Voice as the Core Communication Platform**
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## Integration with Google Workspace
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Google Voice integrates smoothly with Google Workspace, providing a unified, cloud-based communication platform that simplifies our operations. By forwarding calls from Ooma to Google Voice, we achieve the following benefits:
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If your organization uses Google Workspace, the phone system integrates with:
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- **Unified Communication**: All calls, messages, and voicemails are managed within Google Workspace.
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- **Centralized Management**: Google Voice works with Google Workspace, providing a centralized location for communication management and security.
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- **User-Friendly Interface**: Google Voice’s straightforward design allows quick access and management of business communications.
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- **Google Contacts:** Caller ID lookup from your organization's directory
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- **Google Calendar:** Automatic routing based on calendar availability
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- **Gmail:** Voicemail transcriptions delivered to your inbox
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---
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## **Ooma Office Pro Plus for SMS, Fax, and Fallback**
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## Why Self-Hosted VoIP?
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Ooma Office Pro Plus complements Google Voice with features that ensure full coverage for all communication needs:
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### Cost Savings
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No per-user monthly fees from a cloud provider. One system serves your entire organization.
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- **SMS and Fax Services**: Ooma remains the primary provider for SMS and fax services.
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### Data Sovereignty
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Call recordings and voicemail stay in Canada on infrastructure we control.
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- **Fallback Solution**: Should there be any issues with Google Voice, Ooma Office Pro Plus serves as a reliable alternative, maintaining uninterrupted communication.
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### Flexibility
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Custom IVR menus, ring groups, and routing rules tailored to how your business works.
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### Reliability
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Redundant SIP trunks and automatic failover. If one provider has issues, calls route through the backup.
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---
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## **Features of Ooma Office Pro Plus**
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## Getting Started
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Although Google Voice is our primary system, Ooma Office Pro Plus provides enhanced features that complement our VoIP needs:
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- **Cloud-Based System**: Ooma’s cloud infrastructure eliminates the need for physical hardware, making it highly scalable.
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- **Local Canadian Numbers**: Select from local Canadian numbers or port your existing number.
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- **Advanced Voicemail**: Voicemail transcriptions are sent directly to email, ensuring messages are never missed.
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- **Call Encryption**: Enhanced security ensures confidential communication.
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- **Multi-Ring Functionality**: Calls can ring on multiple devices simultaneously, minimizing missed calls.
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1. **Consultation:** We assess your current phone setup, number of users, and requirements.
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2. **Number Porting:** We port your existing numbers or provision new ones.
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3. **Configuration:** We build your call flows, IVR menus, and user extensions.
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4. **Deployment:** Phones are pre-configured and shipped. Softphone apps are set up remotely.
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5. **Training:** Quick walkthrough for your team on using the new system.
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---
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## **Benefits of digiBandit’s Integrated VoIP Solution**
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## Questions?
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With digiBandit’s integration of Ooma Office Pro Plus and Google Voice, businesses can expect:
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**Location:** 607 St George Blvd, Suite 103, Moncton NB
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- **Seamless Google Workspace Integration**: Google Voice works in harmony with Google Workspace, enabling unified communication for emails, calls, messages, and calendar syncing.
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**Phone:** 506-988-9243 (call) | 506-404-0055 (text)
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- **Cost Efficiency**: Streamline communication costs with transparent monthly fees and reduced expenses compared to traditional phone lines.
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**Email:** hey@dbits.ca
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- **Scalability and Flexibility**: Our cloud-based solution adapts to your growth and allows team members to make and receive calls from anywhere.
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---
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## **Getting Started with digiBandit VoIP**
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- **Consultation**: Discuss your business communication needs with our team to determine the best setup.
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- **Configuration and Deployment**: Our team handles the full configuration of Ooma Office Pro Plus and Google Voice integration.
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- **Training and Support**: We offer training to ensure your team maximizes all features, with ongoing support available when you need it.
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---
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## **Why Choose VoIP with digiBandit?**
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Our VoIP solution, combining **Google Voice** and **Ooma Office Pro Plus**, represents a modern communication approach, enhancing reliability, flexibility, and scalability:
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- **Cost Savings**: Reduce expenses compared to traditional phone systems.
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- **Unified Platform**: Benefit from Google Workspace integration, offering email, calendar, and communication tools in one place.
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- **Advanced Features**: From voicemail transcriptions to multi-ring and call encryption, enjoy modern features built for productivity.
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Ready to enhance your business communication with digiBandit’s VoIP solution? **Contact our specialists** today to discuss how we can support your communication needs with this powerful, integrated system.
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**Online:** Submit a ticket at [portal.dbits.ca](https://portal.dbits.ca)
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