---
title: VoIP / Cloud Phone Service
description: Self-hosted VoIP phone system powered by FreePBX. Full-featured business phone service without the monthly per-user cloud fees.
category: services
tags: [services, voip]
permalink: go.dbits.ca/dd/voip-cloud-phone-service
---

# VoIP / Cloud Phone Service

## Introduction

digiBandit provides a full-featured business phone system powered by **FreePBX**, self-hosted on our own infrastructure. Your calls, voicemails, and call data stay on servers we control in Canada, not on a third-party cloud platform.

This replaces expensive per-user cloud phone services with a system you own and we manage.

---

## What's Included

| Feature | Details |
|---------|---------|
| **Local & Long Distance** | Canadian local numbers, porting available |
| **Voicemail** | Visual voicemail with email delivery |
| **Auto-Attendant (IVR)** | Custom menus and call routing |
| **Call Queues** | Hold queues with music and position announcements |
| **Ring Groups** | Ring multiple phones simultaneously or in sequence |
| **Call Recording** | On-demand or automatic recording |
| **Conferencing** | Multi-party conference bridges |
| **Time Conditions** | After-hours routing, holidays, schedules |
| **Caller ID** | Configurable outbound caller ID |
| **SMS** | Business text messaging |

---

## How It Works

### Self-Hosted

FreePBX runs on digiBandit infrastructure. Your call data, recordings, and configuration are stored on servers we control. No third-party cloud provider has access.

### SIP Trunking

Calls connect to the public phone network via SIP trunks. We manage the trunk configuration, failover, and capacity planning.

### Desk Phones & Softphones

- **Desk phones:** Pre-configured IP phones shipped to your location
- **Softphones:** Apps for Windows, Mac, iOS, and Android
- **Web phone:** Browser-based calling from any device

---

## Integration with Google Workspace

If your organization uses Google Workspace, the phone system integrates with:

- **Google Contacts:** Caller ID lookup from your organization's directory
- **Google Calendar:** Automatic routing based on calendar availability
- **Gmail:** Voicemail transcriptions delivered to your inbox

---

## Why Self-Hosted VoIP?

### Cost Savings
No per-user monthly fees from a cloud provider. One system serves your entire organization.

### Data Sovereignty
Call recordings and voicemail stay in Canada on infrastructure we control.

### Flexibility
Custom IVR menus, ring groups, and routing rules tailored to how your business works.

### Reliability
Redundant SIP trunks and automatic failover. If one provider has issues, calls route through the backup.

---

## Getting Started

1. **Consultation:** We assess your current phone setup, number of users, and requirements.
2. **Number Porting:** We port your existing numbers or provision new ones.
3. **Configuration:** We build your call flows, IVR menus, and user extensions.
4. **Deployment:** Phones are pre-configured and shipped. Softphone apps are set up remotely.
5. **Training:** Quick walkthrough for your team on using the new system.

---

## Questions?

**Location:** 607 St George Blvd, Suite 103, Moncton NB

**Phone:** 506-988-9243 (call) | 506-404-0055 (text)

**Email:** hey@dbits.ca

**Online:** Submit a ticket at [portal.dbits.ca](https://portal.dbits.ca)