Joey King
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133 lines
4.3 KiB
Markdown
133 lines
4.3 KiB
Markdown
---
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title: Infrastructure Management
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description: Your network is the backbone of your business. Infrastructure Management services ensure your routers, switches, access points, and firewalls are configured correctly, monitored continuously, and u...
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category: services
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tags: [monitoring, network, services]
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permalink: go.dbits.ca/dd/infrastructure-management
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---
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# Infrastructure Management
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Your network is the backbone of your business. Infrastructure Management services ensure your routers, switches, access points, and firewalls are configured correctly, monitored continuously, and updated regularly.
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## Service Tiers
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We offer three levels of infrastructure management to match your needs:
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| Tier | What's Included |
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|------|-----------------|
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| **Basic** | Network monitoring and alerting only |
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| **Standard** | Basic + full network management, configuration, and support |
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| **Fully Managed** | Standard + firewall management included |
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[View pricing and bundling options](https://dbits.ca/manage)
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---
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## What's Included
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### All Tiers
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- **Network Monitoring:** 24/7 uptime monitoring of your network devices
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- **Alerting:** Immediate notification when devices go offline or show issues
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- **Documentation:** Network diagrams and configuration records in your portal
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### Standard & Fully Managed
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- **Configuration Management:** We configure and maintain your network devices
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- **Firmware Updates:** Regular updates to keep devices secure
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- **Performance Optimization:** Tuning for optimal speed and reliability
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- **Troubleshooting:** When something's wrong, we diagnose and fix it
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- **Change Management:** Need a new VLAN, guest network, or SSID? We handle it
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### Fully Managed Only
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- **Firewall Management:** Full configuration and management of your firewall included (no separate firewall fee)
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- **Security Policy Management:** Firewall rules, port forwarding, VPN configuration
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- **Threat Monitoring:** Active monitoring for suspicious network activity
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---
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## Infrastructure Add-Ons
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Enhance your network with these optional services:
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| Add-On | Description |
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|--------|-------------|
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| **Firewall** | Managed firewall (if not on Fully Managed tier) |
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| **Backup Internet** | LTE failover connection for business continuity |
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| **dbitsDNS** | DNS-level filtering and security (multiple tiers available) |
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| **Domain + Cloudflare** | Domain management with DNS, SSL, and Cloudflare protection |
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| **Hosting** | Website hosting on WHC or Hetzner infrastructure |
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---
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## What We Manage
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### Network Devices
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- **Routers:** TP-Link Omada, Ubiquiti, pfSense, and others
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- **Switches:** Managed and unmanaged switches
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- **Access Points:** Wi-Fi infrastructure
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- **Firewalls:** pfSense, OPNsense, Omada Gateway
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### Network Services
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- **VLANs:** Network segmentation for security and organization
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- **Guest Networks:** Isolated Wi-Fi for visitors
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- **VPN:** Site-to-site and remote access VPN connections
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- **DNS:** Internal DNS and filtering via dbitsDNS
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---
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## How It Works
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We deploy and configure network devices using our standardized approach:
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1. **Site Survey:** Understand your space and requirements
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2. **Design:** Create a network plan that fits your needs
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3. **Deployment:** Install and configure all equipment
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4. **Monitoring:** Add devices to our monitoring platform
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5. **Documentation:** Record everything in your portal
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For ongoing management, we:
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- Monitor device health and connectivity 24/7
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- Apply firmware updates during maintenance windows
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- Respond to alerts and resolve issues proactively
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- Make configuration changes as your needs evolve
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---
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## blueBox (Turnkey Network Solution)
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For small to medium businesses, we offer **blueBox** - a complete network-in-a-box solution:
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- Pre-configured router with firewall
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- Managed switches
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- Enterprise Wi-Fi access points
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- Optional on-site backup server
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- Full monitoring and management included
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blueBox is ideal for businesses that want enterprise-grade networking without the complexity.
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---
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## What We Need From You
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- Physical access to network equipment (or coordination for access)
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- Approval for maintenance windows
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- Notification of any changes to your space or requirements
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---
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## Questions?
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- **Portal:** [portal.dbits.ca](https://portal.dbits.ca/)
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- **Email:** hey@dbits.ca
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- **Phone:** 506-404-0055
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- **Text:** 506-404-0055
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Or visit [dbits.ca/contact](https://dbits.ca/contact) to reach us.
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