digiDocs

Customer-facing documentation for digiBandit IT Services.

Browse online: dbits.ca/docs

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Categories

General Information

• Contact.md - Contact methods and availability for digiBandit
• Methods_of_Contact.md - Detailed contact options including phone, email, chat, and in-person
• Payment_Options.md - Accepted payment methods (e-Transfer, credit card, cash, cheque)
• Tickets_and_Ticketing.md - Ticketing system guide with priorities, response times, and procedures

Services and Offerings

• Services_and_Offerings.md - Overview of digiBandit services
• Repair.md - Device repair services with pricing and warranty info
• Data_Recovery.md - Data recovery service overview
• Media_Conversion.md - VHS, tape, vinyl, and media digitization services

Managed IT Services (MITS)

Device Management

• Device_Management.md - Core device management services and tiers
• Administrative_Credentials.md - Policy on admin credential management and PAM
• BYOD_Policy.md - Bring Your Own Device policy
• dataBack_by_digiBandit.md - Business continuity and disaster recovery solution
• dataBack_for_Google_Workspace.md - Google Workspace backup protection
• dataBack_Discovery.md - dataBack discovery and assessment
• Backup_and_Recovery_Policy.md - ISO-compliant backup schedules and procedures
• Cloud_Storage_Backblaze_B2.md - Managed cloud storage via BackBlaze B2
• MDM_Mobile_Device_Management.md - Mobile device management overview
• MDM_Android_Google_Samsung.md - Android device management
• MDM_iOS_iPadOS_Apple.md - Apple iOS/iPadOS device management
• Huntress_EDR.md - Managed endpoint detection and response
• Software_VPN.md - WireGuard VPN for secure network access
• Patch_Management.md - Software updates and patch management procedures
• Privilege_Access_Management_PAM.md - AutoElevate endpoint privilege management
• Personal_Device_Management.md - Member-exclusive personal device monitoring
• Remote_Support.md - Secure remote support via self-hosted MeshCentral
• Login_with_GCPW.md - Google Credential Provider for Windows setup guide
• Ransomware_Canary.md - Ransomware detection canary files
• Self_Approving_Elevation_Requests.md - Self-service elevation request approval

Network and Infrastructure

• Network_Monitoring_and_Management.md - Network monitoring, management, and emergency internet
• Infrastructure_Management.md - Infrastructure management services
• dbitsDNS.md - digiBandit DNS services

Domain Services

• Domain_Services.md - Domain and DNS management services
• SEO_Services.md - Search engine optimization services
• SMTP2GO.md - Reliable email delivery service for websites and printers
• Domain_Name_Transfer.md - How to transfer domains to digiBandit
• Digital_Display.md - Managed digital signage solutions

Business IT

• Printer_and_Print_Management.md - Printix-powered print management
• Play_Music_Legally_With_Soundtrack_Your_Brand.md - Licensed business music streaming
• VoIP_Cloud_Phone_Service.md - Self-hosted FreePBX phone system
• Cyber_Insurance_Compliance_Assistance.md - Checklist for cyber insurance requirements
• Google_Workspace.md - Managed Google Workspace services
• Business_Specific_Software_Management.md - Software updates and management
• Tools_We_Use.md - Transparency list of software and services used on managed devices

User Management

• User_Management.md - Onboarding, support, and offboarding services
• User_Management_Tiers.md - User management service tiers and pricing
• Support_HelpDesk.md - IT support services and remote assistance
• After_Hours_Support.md - After hours support availability and procedures
• Security_Awareness_Training.md - Employee security training with phishing simulations
• BitWarden_Password_Manager.md - Password management solution
• Getting_Started_with_Bitwarden.md - Bitwarden quick start guide

Website Services

• Website.md - Website hosting, design, and maintenance
• Website_Monitoring.md - Site health monitoring

CCTV

• CCTV.md - Managed CCTV installation and monitoring
• Notifications_on_UNV_Link.md - How to configure UNV camera notifications
• UNV_Link_App_for_UNV_Remote_View.md - UNV Link app setup guide

Legal

• Legal.md - Overview of terms, conditions, and warranty
• Master_Service_Agreement.md - MSP service agreement
• Warranty_Returns_and_Exchange_Policy.md - Warranty coverage and return policies
• Standard_Repair_Agreement.md - Repair service agreement
• Disaster_Recovery_Plan.md - Disaster recovery planning services
• E-Waste_Collection_Agreement.md - E-waste collection and disposal agreement

Portal and Guides

• Ops_Portal_Guide.md - Customer portal navigation and usage guide
• digiBandit_Tray_App.md - System tray app for chat, tickets, and screenshots
• Install_Monitoring_Agent.md - How to install the monitoring agent
• Install_Business_Agent.md - Business device agent installation

Networking

• Networking.md - Networking infrastructure services
• blueBox.md - Network appliance solution
• Automations.md - Business process automation

Other

• Local_Products.md - Local New Brunswick products and vendors
• Circuit_Sippy_Our_Signature_Coffee.md - digiBandit's signature coffee blend
• Contact & Context - Our story, stats, and how to reach us

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digiBandit IT Services - Managed IT, Computer Repair, Data Recovery

• Address: 607 St George Blvd, Suite 103, Moncton, NB E1E 2C2
• Phone: (506) 404-0055
• Email: hey@dbits.ca
• Website: dbits.ca