title: Tools We Use
description:
Transparency matters. This is a complete list of the software and services we use to manage, secure, and support your devices. We believe you should know exactly what's running on your systems ...
category: root
tags: []
permalink: go.dbits.ca/dd/tools-we-use
Tools We Use
Last Updated: 2026-04
Transparency matters. This is a complete list of the software and services we use to manage, secure, and support your devices. We believe you should know exactly what's running on your systems and where your data goes.
Services marked Self-Hosted store data on our own infrastructure in Canada.
Remote Monitoring & Management
| Tool |
Purpose |
Hosting |
| Tactical RMM |
Device monitoring, patch management, script automation |
Self-Hosted |
| MeshCentral |
Remote desktop support |
Self-Hosted |
Security
| Tool |
Purpose |
Hosting |
| Huntress EDR |
Endpoint detection & response, threat hunting |
US Cloud |
| dbitsDNS |
DNS filtering, content blocking |
Self-Hosted |
| Bitwarden |
Password management |
Self-Hosted (VaultWarden) |
Backup & Recovery
| Tool |
Purpose |
Hosting |
| MSP360 (dataBack) |
Managed backup agent |
US Cloud + B2 Storage |
| Backblaze B2 |
Cloud storage for backups |
US Cloud |
Communication
| Tool |
Purpose |
Hosting |
| Rocket.Chat (retired March 2026) |
Team messaging, client communication |
Self-Hosted |
| FreePBX |
VoIP phone system |
Self-Hosted |
| SMTP2GO |
Email relay service |
NZ Cloud |
Documentation & Ticketing
| Tool |
Purpose |
Hosting |
| ITFlow (Ops) |
PSA, ticketing, client management, invoicing |
Self-Hosted |
| digiDocs |
Customer documentation |
Self-Hosted (Forgejo) |
Identity & Access
| Tool |
Purpose |
Hosting |
| Google Workspace |
Email, calendar, cloud storage |
Google Cloud |
| Google Credential Provider |
Windows login with Google accounts |
Google Cloud |
| Printix |
Print management |
EU Cloud |
Infrastructure
| Tool |
Purpose |
Hosting |
| Cloudflare |
DNS, CDN, DDoS protection |
US Cloud |
| Proxmox |
Virtualization |
Self-Hosted |
| WireGuard |
VPN infrastructure |
Self-Hosted |
Automation
| Tool |
Purpose |
Hosting |
| n8n (retired February 2026) |
Workflow automation |
Self-Hosted |
| Forgejo Actions |
CI/CD, automated deployments |
Self-Hosted |
Why Self-Hosted?
We self-host critical infrastructure because:
- Data Sovereignty - Your data stays in Canada on servers we control
- Privacy - No third-party access to your information
- Reliability - We control uptime and maintenance schedules
- Cost - Lower long-term costs passed on to you
- Customization - Tools tailored to your needs
Retired Tools
These tools were previously used at digiBandit and have since been retired. We document them here for transparency.
| Tool |
Category |
Retired |
Replaced By |
| Rocket.Chat |
Internal Communication |
March 2026 |
ITFlow built-in chat & notifications |
| n8n |
Automation |
February 2026 |
DEN (Distributed Execution Network) scheduler |
Questions?
Want to know more about any of these tools? Contact us or ask your technician during your next support session.
Joey King
1ea42be258