---
title: Infrastructure Management
description: Your network is the backbone of your business. Infrastructure Management services ensure your routers, switches, access points, and firewalls are configured correctly, monitored continuously, and u...
category: services
tags: [monitoring, network, services]
permalink: go.dbits.ca/dd/infrastructure-management
---

# Infrastructure Management

Your network is the backbone of your business. Infrastructure Management services ensure your routers, switches, access points, and firewalls are configured correctly, monitored continuously, and updated regularly.

## Service Tiers

We offer three levels of infrastructure management to match your needs:

| Tier | What's Included |
|------|-----------------|
| **Basic** | Network monitoring and alerting only |
| **Standard** | Basic + full network management, configuration, and support |
| **Fully Managed** | Standard + firewall management included |

[View pricing and bundling options](https://dbits.ca/manage)

---

## What's Included

### All Tiers

- **Network Monitoring:** 24/7 uptime monitoring of your network devices
- **Alerting:** Immediate notification when devices go offline or show issues
- **Documentation:** Network diagrams and configuration records in your portal

### Standard & Fully Managed

- **Configuration Management:** We configure and maintain your network devices
- **Firmware Updates:** Regular updates to keep devices secure
- **Performance Optimization:** Tuning for optimal speed and reliability
- **Troubleshooting:** When something's wrong, we diagnose and fix it
- **Change Management:** Need a new VLAN, guest network, or SSID? We handle it

### Fully Managed Only

- **Firewall Management:** Full configuration and management of your firewall included (no separate firewall fee)
- **Security Policy Management:** Firewall rules, port forwarding, VPN configuration
- **Threat Monitoring:** Active monitoring for suspicious network activity

---

## Infrastructure Add-Ons

Enhance your network with these optional services:

| Add-On | Description |
|--------|-------------|
| **Firewall** | Managed firewall (if not on Fully Managed tier) |
| **Backup Internet** | LTE failover connection for business continuity |
| **dbitsDNS** | DNS-level filtering and security (multiple tiers available) |
| **Domain + Cloudflare** | Domain management with DNS, SSL, and Cloudflare protection |
| **Hosting** | Website hosting on WHC or Hetzner infrastructure |

---

## What We Manage

### Network Devices

- **Routers:** TP-Link Omada, Ubiquiti, pfSense, and others
- **Switches:** Managed and unmanaged switches
- **Access Points:** Wi-Fi infrastructure
- **Firewalls:** pfSense, OPNsense, Omada Gateway

### Network Services

- **VLANs:** Network segmentation for security and organization
- **Guest Networks:** Isolated Wi-Fi for visitors
- **VPN:** Site-to-site and remote access VPN connections
- **DNS:** Internal DNS and filtering via dbitsDNS

---

## How It Works

We deploy and configure network devices using our standardized approach:

1. **Site Survey:** Understand your space and requirements
2. **Design:** Create a network plan that fits your needs
3. **Deployment:** Install and configure all equipment
4. **Monitoring:** Add devices to our monitoring platform
5. **Documentation:** Record everything in your portal

For ongoing management, we:

- Monitor device health and connectivity 24/7
- Apply firmware updates during maintenance windows
- Respond to alerts and resolve issues proactively
- Make configuration changes as your needs evolve

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## blueBox (Turnkey Network Solution)

For small to medium businesses, we offer **blueBox** - a complete network-in-a-box solution:

- Pre-configured router with firewall
- Managed switches
- Enterprise Wi-Fi access points
- Optional on-site backup server
- Full monitoring and management included

blueBox is ideal for businesses that want enterprise-grade networking without the complexity.

---

## What We Need From You

- Physical access to network equipment (or coordination for access)
- Approval for maintenance windows
- Notification of any changes to your space or requirements

---

## Questions?

- **Portal:** [portal.dbits.ca](https://portal.dbits.ca/)
- **Email:** hey@dbits.ca
- **Phone:** 506-404-0055
- **Text:** 506-404-0055

Or visit [dbits.ca/contact](https://dbits.ca/contact) to reach us.

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