Joey King
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121 lines
3.3 KiB
Markdown
121 lines
3.3 KiB
Markdown
---
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title: Business Automations
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description: Stop doing repetitive tasks manually. We build workflows that connect your systems and automate the boring stuff.
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category: services
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tags: [services]
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permalink: go.dbits.ca/dd/automations
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---
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# Business Automations
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Stop doing repetitive tasks manually. We build workflows that connect your systems and automate the boring stuff.
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**Stats:** 50+ automations built, 500+ hours saved, running 24/7
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---
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## What We Automate
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### Form Submissions
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Web forms auto-create tickets, contacts, and records in your CRM or PSA. No manual data entry.
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### Chat to Tickets
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Live chat conversations become support tickets with full transcripts preserved.
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### Voicemail Routing
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Voicemails transcribed and routed as tickets to the right team automatically.
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### Payment Matching
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E-transfers and payments automatically matched to invoices. Reconciliation handled.
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### Security Alerts
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Threat detections create prioritized tickets and notify your team immediately.
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### Reporting
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Automated data sync to spreadsheets with daily/weekly summaries.
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### Onboarding
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New client setup forms create all necessary records and documentation.
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### Notifications
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SMS, email, and chat notifications triggered by system events.
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---
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## Our Platform
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### Powered by n8n
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Self-hosted workflow automation platform. Your data stays on our infrastructure in Canada - never sent to third-party clouds.
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**Connects to 400+ apps including:**
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- Google Workspace
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- Microsoft 365
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- Slack & Teams
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- HubSpot & Salesforce
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- Stripe & QuickBooks
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- Twilio SMS
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- And many more
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---
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## Why Automate?
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### Faster Response Times
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Workflows run instantly, 24/7. No waiting for someone to manually process requests.
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### Fewer Errors
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Automated data entry eliminates typos and missed steps. Consistent every time.
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### Better Documentation
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Every interaction creates a record. Full audit trail without extra effort.
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### Scale Without Hiring
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Handle 10x the volume without 10x the staff. Automations don't take breaks.
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### Cost Savings
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Estimated 500+ hours of manual work automated across our client base.
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---
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## How It Works
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1. **Discovery** - We map your current processes and identify automation opportunities
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2. **Build & Test** - We create custom workflows, test thoroughly, and refine until perfect
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3. **Deploy & Monitor** - Workflows go live on our infrastructure. We monitor and maintain them
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---
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## Implementation Notes
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- Automations are custom-built and integrated - not a standalone product
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- Requires discovery and planning during MITS onboarding
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- Tailored to each client's specific needs and existing tools
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- Runs on digiBandit's self-hosted infrastructure (data stays in Canada)
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---
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## Common Integrations
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| System | What We Connect |
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|--------|-----------------|
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| ITFlow | Tickets, contacts, invoices, assets |
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| Tactical RMM | Device data, alerts, scripts |
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| Google Workspace | Email, Drive, Calendar, Sheets |
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| Rocket.Chat | Team notifications, live chat |
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| Twilio | SMS notifications |
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| Huntress | Security alerts |
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| Stripe | Payment processing |
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---
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## Get Started
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**Location:** 607 St George Blvd, Suite 103, Moncton NB
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**Phone:** 506-988-9243 (call) | 506-404-0055 (text)
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**Email:** hey@dbits.ca
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**Online:** Submit a ticket at [portal.dbits.ca](https://portal.dbits.ca)
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Let's find the repetitive tasks eating up your time and eliminate them.
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