digiDocs/README.md

# digiDocs

**Customer-facing documentation for digiBandit IT Services.**

Browse online: [dbits.ca/docs](https://dbits.ca/docs)

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## Categories

### General Information
- [Contact.md](Getting%20Started/Contact.md) - Contact methods and availability for digiBandit
- [Methods_of_Contact.md](Getting%20Started/Methods_of_Contact.md) - Detailed contact options including phone, email, chat, and in-person
- [Payment_Options.md](Getting%20Started/Payment_Options.md) - Accepted payment methods (e-Transfer, credit card, cash, cheque)
- [Tickets_and_Ticketing.md](Getting%20Started/Tickets_and_Ticketing.md) - Ticketing system guide with priorities, response times, and procedures

### Services and Offerings
- [Services_and_Offerings.md](Services_and_Offerings.md) - Overview of digiBandit services
- [Repair.md](Services/Repair.md) - Device repair services with pricing and warranty info
- [Data_Recovery.md](Services/Data_Recovery.md) - Data recovery service overview
- [Media_Conversion.md](Services/Media_Conversion.md) - VHS, tape, vinyl, and media digitization services

### Managed IT Services (MITS)

#### Device Management
- [Device_Management.md](Services/Device_Management.md) - Core device management services and tiers
- [Administrative_Credentials.md](Policies/Administrative_Credentials.md) - Policy on admin credential management and PAM
- [BYOD_Policy.md](Policies/BYOD_Policy.md) - Bring Your Own Device policy
- [dataBack_by_digiBandit.md](Products/dataBack_by_digiBandit.md) - Business continuity and disaster recovery solution
- [dataBack_for_Google_Workspace.md](Products/dataBack_for_Google_Workspace.md) - Google Workspace backup protection
- [dataBack_Discovery.md](Products/dataBack_Discovery.md) - dataBack discovery and assessment
- [Backup_and_Recovery_Policy.md](Backup/Backup_and_Recovery_Policy.md) - ISO-compliant backup schedules and procedures
- [Cloud_Storage_Backblaze_B2.md](Backup/Cloud_Storage_Backblaze_B2.md) - Managed cloud storage via BackBlaze B2
- [MDM_Mobile_Device_Management.md](Services/MDM_Mobile_Device_Management.md) - Mobile device management overview
- [MDM_Android_Google_Samsung.md](Services/MDM_Android_Google_Samsung.md) - Android device management
- [MDM_iOS_iPadOS_Apple.md](Services/MDM_iOS_iPadOS_Apple.md) - Apple iOS/iPadOS device management
- [Huntress_EDR.md](Products/Huntress_EDR.md) - Managed endpoint detection and response
- [Software_VPN.md](Security/Software_VPN.md) - WireGuard VPN for secure network access
- [Patch_Management.md](Policies/Patch_Management.md) - Software updates and patch management procedures
- [Privilege_Access_Management_PAM.md](Security/Privilege_Access_Management_PAM.md) - AutoElevate endpoint privilege management
- [Personal_Device_Management.md](Services/Personal_Device_Management.md) - Member-exclusive personal device monitoring
- [Remote_Support.md](Services/Remote_Support.md) - Secure remote support via self-hosted MeshCentral
- [Login_with_GCPW.md](Getting%20Started/Login_with_GCPW.md) - Google Credential Provider for Windows setup guide
- [Ransomware_Canary.md](Security/Ransomware_Canary.md) - Ransomware detection canary files
- [Self_Approving_Elevation_Requests.md](Security/Self_Approving_Elevation_Requests.md) - Self-service elevation request approval

#### Network and Infrastructure
- [Network_Monitoring_and_Management.md](Services/Network_Monitoring_and_Management.md) - Network monitoring, management, and emergency internet
- [Infrastructure_Management.md](Services/Infrastructure_Management.md) - Infrastructure management services
- [dbitsDNS.md](Products/dbitsDNS.md) - digiBandit DNS services

#### Domain Services
- [Domain_Services.md](Services/Domain_Services.md) - Domain and DNS management services
- [SEO_Services.md](Services/SEO_Services.md) - Search engine optimization services
- [SMTP2GO.md](Products/SMTP2GO.md) - Reliable email delivery service for websites and printers
- [Domain_Name_Transfer.md](Services/Domain_Name_Transfer.md) - How to transfer domains to digiBandit
- [Digital_Display.md](Services/Digital_Display.md) - Managed digital signage solutions

#### Business IT
- [Printer_and_Print_Management.md](Services/Printer_and_Print_Management.md) - Printix-powered print management
- [Play_Music_Legally_With_Soundtrack_Your_Brand.md](Products/Play_Music_Legally_With_Soundtrack_Your_Brand.md) - Licensed business music streaming
- [VoIP_Cloud_Phone_Service.md](Services/VoIP_Cloud_Phone_Service.md) - Self-hosted FreePBX phone system
- [Cyber_Insurance_Compliance_Assistance.md](Security/Cyber_Insurance_Compliance_Assistance.md) - Checklist for cyber insurance requirements
- [Google_Workspace.md](Services/Google_Workspace.md) - Managed Google Workspace services
- [Business_Specific_Software_Management.md](Policies/Business_Specific_Software_Management.md) - Software updates and management
- [Tools_We_Use.md](Tools_We_Use.md) - Transparency list of software and services used on managed devices

#### User Management
- [User_Management.md](Policies/User_Management.md) - Onboarding, support, and offboarding services
- [User_Management_Tiers.md](Policies/User_Management_Tiers.md) - User management service tiers and pricing
- [Support_HelpDesk.md](Services/Support_HelpDesk.md) - IT support services and remote assistance
- [After_Hours_Support.md](Getting%20Started/After_Hours_Support.md) - After hours support availability and procedures
- [Security_Awareness_Training.md](Security/Security_Awareness_Training.md) - Employee security training with phishing simulations
- [BitWarden_Password_Manager.md](Products/BitWarden_Password_Manager.md) - Password management solution
- [Getting_Started_with_Bitwarden.md](Getting%20Started/Getting_Started_with_Bitwarden.md) - Bitwarden quick start guide

### Website Services
- [Website.md](Services/Website.md) - Website hosting, design, and maintenance
- [Website_Monitoring.md](Services/Website_Monitoring.md) - Site health monitoring

### CCTV
- [CCTV.md](Services/CCTV.md) - Managed CCTV installation and monitoring
- [Notifications_on_UNV_Link.md](Services/Notifications_on_UNV_Link.md) - How to configure UNV camera notifications
- [UNV_Link_App_for_UNV_Remote_View.md](Services/UNV_Link_App_for_UNV_Remote_View.md) - UNV Link app setup guide

### Legal
- [Legal.md](Legal/Legal.md) - Overview of terms, conditions, and warranty
- [Master_Service_Agreement.md](Legal/Master_Service_Agreement.md) - MSP service agreement
- [Warranty_Returns_and_Exchange_Policy.md](Legal/Warranty_Returns_and_Exchange_Policy.md) - Warranty coverage and return policies
- [Standard_Repair_Agreement.md](Legal/Standard_Repair_Agreement.md) - Repair service agreement
- [Disaster_Recovery_Plan.md](Backup/Disaster_Recovery_Plan.md) - Disaster recovery planning services
- [E-Waste_Collection_Agreement.md](Legal/E-Waste_Collection_Agreement.md) - E-waste collection and disposal agreement

### Portal and Guides
- [Ops_Portal_Guide.md](Getting%20Started/Ops_Portal_Guide.md) - Customer portal navigation and usage guide
- [digiBandit_Tray_App.md](Getting%20Started/digiBandit_Tray_App.md) - System tray app for chat, tickets, and screenshots
- [Install_Monitoring_Agent.md](Getting%20Started/Install_Monitoring_Agent.md) - How to install the monitoring agent
- [Install_Business_Agent.md](Getting%20Started/Install_Business_Agent.md) - Business device agent installation

### Networking
- [Networking.md](Services/Networking.md) - Networking infrastructure services
- [blueBox.md](Services/blueBox.md) - Network appliance solution
- [Automations.md](Services/Automations.md) - Business process automation

### Other
- [Local_Products.md](Products/Local_Products.md) - Local New Brunswick products and vendors
- [Circuit_Sippy_Our_Signature_Coffee.md](Circuit_Sippy_Our_Signature_Coffee.md) - digiBandit's signature coffee blend
- [Contact & Context](About/Contact.md) - Our story, stats, and how to reach us

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**digiBandit IT Services** - Managed IT, Computer Repair, Data Recovery

- **Address**: 607 St George Blvd, Suite 103, Moncton, NB E1E 2C2
- **Phone**: (506) 404-0055
- **Email**: hey@dbits.ca
- **Website**: [dbits.ca](https://dbits.ca)