# digiDocs **Customer-facing documentation for digiBandit IT Services.** Browse online: [dbits.ca/docs](https://dbits.ca/docs) --- ## Categories ### General Information - [Contact.md](Getting%20Started/Contact.md) - Contact methods and availability for digiBandit - [Methods_of_Contact.md](Getting%20Started/Methods_of_Contact.md) - Detailed contact options including phone, email, chat, and in-person - [Payment_Options.md](Getting%20Started/Payment_Options.md) - Accepted payment methods (e-Transfer, credit card, cash, cheque) - [Tickets_and_Ticketing.md](Getting%20Started/Tickets_and_Ticketing.md) - Ticketing system guide with priorities, response times, and procedures ### Services and Offerings - [Services_and_Offerings.md](Services_and_Offerings.md) - Overview of digiBandit services - [Repair.md](Services/Repair.md) - Device repair services with pricing and warranty info - [Data_Recovery.md](Services/Data_Recovery.md) - Data recovery service overview - [Media_Conversion.md](Services/Media_Conversion.md) - VHS, tape, vinyl, and media digitization services ### Managed IT Services (MITS) #### Device Management - [Device_Management.md](Services/Device_Management.md) - Core device management services and tiers - [Administrative_Credentials.md](Policies/Administrative_Credentials.md) - Policy on admin credential management and PAM - [BYOD_Policy.md](Policies/BYOD_Policy.md) - Bring Your Own Device policy - [dataBack_by_digiBandit.md](Products/dataBack_by_digiBandit.md) - Business continuity and disaster recovery solution - [dataBack_for_Google_Workspace.md](Products/dataBack_for_Google_Workspace.md) - Google Workspace backup protection - [dataBack_Discovery.md](Products/dataBack_Discovery.md) - dataBack discovery and assessment - [Backup_and_Recovery_Policy.md](Backup/Backup_and_Recovery_Policy.md) - ISO-compliant backup schedules and procedures - [Cloud_Storage_Backblaze_B2.md](Backup/Cloud_Storage_Backblaze_B2.md) - Managed cloud storage via BackBlaze B2 - [MDM_Mobile_Device_Management.md](Services/MDM_Mobile_Device_Management.md) - Mobile device management overview - [MDM_Android_Google_Samsung.md](Services/MDM_Android_Google_Samsung.md) - Android device management - [MDM_iOS_iPadOS_Apple.md](Services/MDM_iOS_iPadOS_Apple.md) - Apple iOS/iPadOS device management - [Huntress_EDR.md](Products/Huntress_EDR.md) - Managed endpoint detection and response - [Software_VPN.md](Security/Software_VPN.md) - WireGuard VPN for secure network access - [Patch_Management.md](Policies/Patch_Management.md) - Software updates and patch management procedures - [Privilege_Access_Management_PAM.md](Security/Privilege_Access_Management_PAM.md) - AutoElevate endpoint privilege management - [Personal_Device_Management.md](Services/Personal_Device_Management.md) - Member-exclusive personal device monitoring - [Remote_Support.md](Services/Remote_Support.md) - Secure remote support via self-hosted MeshCentral - [Login_with_GCPW.md](Getting%20Started/Login_with_GCPW.md) - Google Credential Provider for Windows setup guide - [Ransomware_Canary.md](Security/Ransomware_Canary.md) - Ransomware detection canary files - [Self_Approving_Elevation_Requests.md](Security/Self_Approving_Elevation_Requests.md) - Self-service elevation request approval #### Network and Infrastructure - [Network_Monitoring_and_Management.md](Services/Network_Monitoring_and_Management.md) - Network monitoring, management, and emergency internet - [Infrastructure_Management.md](Services/Infrastructure_Management.md) - Infrastructure management services - [dbitsDNS.md](Products/dbitsDNS.md) - digiBandit DNS services #### Domain Services - [Domain_Services.md](Services/Domain_Services.md) - Domain and DNS management services - [SEO_Services.md](Services/SEO_Services.md) - Search engine optimization services - [SMTP2GO.md](Products/SMTP2GO.md) - Reliable email delivery service for websites and printers - [Domain_Name_Transfer.md](Services/Domain_Name_Transfer.md) - How to transfer domains to digiBandit - [Digital_Display.md](Services/Digital_Display.md) - Managed digital signage solutions #### Business IT - [Printer_and_Print_Management.md](Services/Printer_and_Print_Management.md) - Printix-powered print management - [Play_Music_Legally_With_Soundtrack_Your_Brand.md](Products/Play_Music_Legally_With_Soundtrack_Your_Brand.md) - Licensed business music streaming - [VoIP_Cloud_Phone_Service.md](Services/VoIP_Cloud_Phone_Service.md) - Self-hosted FreePBX phone system - [Cyber_Insurance_Compliance_Assistance.md](Security/Cyber_Insurance_Compliance_Assistance.md) - Checklist for cyber insurance requirements - [Google_Workspace.md](Services/Google_Workspace.md) - Managed Google Workspace services - [Business_Specific_Software_Management.md](Policies/Business_Specific_Software_Management.md) - Software updates and management - [Tools_We_Use.md](Tools_We_Use.md) - Transparency list of software and services used on managed devices #### User Management - [User_Management.md](Policies/User_Management.md) - Onboarding, support, and offboarding services - [User_Management_Tiers.md](Policies/User_Management_Tiers.md) - User management service tiers and pricing - [Support_HelpDesk.md](Services/Support_HelpDesk.md) - IT support services and remote assistance - [After_Hours_Support.md](Getting%20Started/After_Hours_Support.md) - After hours support availability and procedures - [Security_Awareness_Training.md](Security/Security_Awareness_Training.md) - Employee security training with phishing simulations - [BitWarden_Password_Manager.md](Products/BitWarden_Password_Manager.md) - Password management solution - [Getting_Started_with_Bitwarden.md](Getting%20Started/Getting_Started_with_Bitwarden.md) - Bitwarden quick start guide ### Website Services - [Website.md](Services/Website.md) - Website hosting, design, and maintenance - [Website_Monitoring.md](Services/Website_Monitoring.md) - Site health monitoring ### CCTV - [CCTV.md](Services/CCTV.md) - Managed CCTV installation and monitoring - [Notifications_on_UNV_Link.md](Services/Notifications_on_UNV_Link.md) - How to configure UNV camera notifications - [UNV_Link_App_for_UNV_Remote_View.md](Services/UNV_Link_App_for_UNV_Remote_View.md) - UNV Link app setup guide ### Legal - [Legal.md](Legal/Legal.md) - Overview of terms, conditions, and warranty - [Master_Service_Agreement.md](Legal/Master_Service_Agreement.md) - MSP service agreement - [Warranty_Returns_and_Exchange_Policy.md](Legal/Warranty_Returns_and_Exchange_Policy.md) - Warranty coverage and return policies - [Standard_Repair_Agreement.md](Legal/Standard_Repair_Agreement.md) - Repair service agreement - [Disaster_Recovery_Plan.md](Backup/Disaster_Recovery_Plan.md) - Disaster recovery planning services - [E-Waste_Collection_Agreement.md](Legal/E-Waste_Collection_Agreement.md) - E-waste collection and disposal agreement ### Portal and Guides - [Ops_Portal_Guide.md](Getting%20Started/Ops_Portal_Guide.md) - Customer portal navigation and usage guide - [digiBandit_Tray_App.md](Getting%20Started/digiBandit_Tray_App.md) - System tray app for chat, tickets, and screenshots - [Install_Monitoring_Agent.md](Getting%20Started/Install_Monitoring_Agent.md) - How to install the monitoring agent - [Install_Business_Agent.md](Getting%20Started/Install_Business_Agent.md) - Business device agent installation ### Networking - [Networking.md](Services/Networking.md) - Networking infrastructure services - [blueBox.md](Services/blueBox.md) - Network appliance solution - [Automations.md](Services/Automations.md) - Business process automation ### Other - [Local_Products.md](Products/Local_Products.md) - Local New Brunswick products and vendors - [Circuit_Sippy_Our_Signature_Coffee.md](Circuit_Sippy_Our_Signature_Coffee.md) - digiBandit's signature coffee blend - [Contact & Context](About/Contact.md) - Our story, stats, and how to reach us --- **digiBandit IT Services** - Managed IT, Computer Repair, Data Recovery - **Address**: 607 St George Blvd, Suite 103, Moncton, NB E1E 2C2 - **Phone**: (506) 404-0055 - **Email**: hey@dbits.ca - **Website**: [dbits.ca](https://dbits.ca)