Public-facing client documentation and guides
683c8fe027
Combines Welcome_to_your_new_Portal.md and Client_Portal_Guide.md: - digiBandit branding (ops.dbits.ca, hey@dbits.ca, 506-404-0055) - Comprehensive structure with tables - Contact permissions breakdown - Priority/response times - Quick reference and glossary - Streamlined for reference use |
||
|---|---|---|
| .github/workflows | ||
| About | ||
| Backup | ||
| Getting Started | ||
| Legal | ||
| Policies | ||
| Products | ||
| Security | ||
| Services | ||
| _config.yml | ||
| Circuit_Sippy_Our_Signature_Coffee.md | ||
| CLAUDE.md | ||
| README.md | ||
| Services_and_Offerings.md | ||
| Tools_We_Use.md | ||
digiDocs
Customer-facing documentation for digiBandit IT Services.
Browse online: dbits.ca/docs
67 documents available.
Categories
General Information
- Contact.md - Contact methods and availability for digiBandit
- Methods_of_Contact.md - Detailed contact options including phone, email, chat, and in-person
- Payment_Options.md - Accepted payment methods (e-Transfer, credit card, cash, cheque)
- Tickets_and_Ticketing.md - Ticketing system guide with priorities, response times, and procedures
Services and Offerings
- Services_and_Offerings.md - Overview of digiBandit services
- Repair.md - Device repair services with pricing and warranty info
- Data_Recovery.md - Data recovery service overview
- Media_Conversion.md - VHS, tape, vinyl, and media digitization services
Managed IT Services (MITS)
Device Management
- Device_Management.md - Core device management services and tiers
- Administrative_Credentials.md - Policy on admin credential management and PAM
- BYOD_Policy.md - Detailed Bring Your Own Device policy
- BYOD_Bring_Your_Own_Device.md - BYOD overview and highlights
- dataBack_by_digiBandit.md - Business continuity and disaster recovery solution
- dataBack_for_Google_Workspace.md - Google Workspace backup protection
- dataBack_Discovery.md - dataBack discovery and assessment
- Backup_and_Recovery_Policy.md - ISO-compliant backup schedules and procedures
- Cloud_Storage_Backblaze_B2.md - Managed cloud storage via BackBlaze B2
- MDM_Mobile_Device_Management.md - Mobile device management overview
- MDM_Android_Google_Samsung.md - Android device management
- MDM_iOS_iPadOS_Apple.md - Apple iOS/iPadOS device management
- Huntress_EDR.md - Managed endpoint detection and response
- Software_VPN.md - Tailscale VPN for secure network access
- Patch_Management.md - Software updates and patch management procedures
- Privilege_Access_Management_PAM.md - AutoElevate endpoint privilege management
- Personal_Device_Management.md - Member-exclusive personal device monitoring
- Remote_Support.md - Secure remote support via self-hosted RustDesk
- Login_with_GCPW.md - Google Credential Provider for Windows setup guide
- Ransomware_Canary.md - Ransomware detection canary files
- Self_Approving_Elevation_Requests.md - Self-service elevation request approval
Network and Infrastructure
- Network_Monitoring_and_Management.md - Network monitoring, management, and emergency internet
- Infrastructure_Management.md - Infrastructure management services
- dbitsDNS.md - digiBandit DNS services
Domain Services
- Domain_Services.md - Domain and DNS management services
- Website_Design_and_Creation.md - Website design services
- SEO_Services.md - Search engine optimization services
- SMTP2GO.md - Reliable email delivery service for websites and printers
- Domain_Name_Transfer.md - How to transfer domains to LightHost/digiBandit
- Digital_Display.md - Managed digital signage solutions
Business IT
- Business_IT.md - Overview of business IT services
- Printer_and_Print_Management.md - Printix-powered print management
- Play_Music_Legally_With_Soundtrack_Your_Brand.md - Licensed business music streaming
- VoIP_Cloud_Phone_Service.md - Ooma and Google Voice phone system integration
- Cyber_Insurance_Compliance_Assistance.md - Checklist for cyber insurance requirements
- Google_Workspace.md - Managed Google Workspace services
- Business_Specific_Software_Management.md - Software updates and management
- NextCloud_File_Storage.md - NextCloud file storage and sync service
- Tools_We_Use.md - Transparency list of software and services used on managed devices
User Management
- User_Management.md - Onboarding, support, and offboarding services
- User_Management_Tiers.md - User management service tiers and pricing
- Support_HelpDesk.md - IT support services and remote assistance
- After_Hours_Support.md - After hours support availability and procedures
- Security_Awareness_Training.md - Employee security training with phishing simulations
- BitWarden_Password_Manager.md - Password management solution
- Getting_Started_with_Bitwarden.md - Bitwarden quick start guide
CCTV
- CCTV.md - Managed CCTV installation and monitoring
- Notifications_on_UNV_Link.md - How to configure UNV camera notifications
- UNV_Link_App_for_UNV_Remote_View.md - UNV Link app setup guide
Legal
- Legal.md - Overview of terms, conditions, and warranty
- Master_Service_Agreement.md - MSP service agreement
- Warranty_Returns_and_Exchange_Policy.md - Warranty coverage and return policies
- Standard_Repair_Agreement.md - Repair service agreement
- Disaster_Recovery_Plan.md - Disaster recovery planning services
- E-Waste_Collection_Agreement.md - E-waste collection and disposal agreement
Portal and Guides
- Welcome_to_your_new_Portal.md - Customer portal navigation and usage guide
Other
- Local_Products.md - Local New Brunswick products and vendors
- Circuit_Sippy_Our_Signature_Coffee.md - digiBandit's signature coffee blend
Document Count
68 documents (excluding this README)
digiBandit IT Services - Managed IT, Computer Repair, Data Recovery
- Address: 607 St George Blvd, Suite 103, Moncton, NB E1E 2C2
- Phone: (506) 404-0055
- Email: hey@dbits.ca
- Website: dbits.ca