Expand sparse documentation pages
- Tools_We_Use.md: Complete list of all tools with hosting info - Services_and_Offerings.md: Full service catalog with links - Remove Business_IT.md (redundant)
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# Services & Offerings
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# Services & Offerings
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Here you will find information, details, documentation and guides for digiBandit’s Services and Offers!
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Welcome to digiBandit's service documentation. Browse our offerings below to learn how we can help your business thrive.
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While this document fills out, don’t hesitate to contact us for more details!
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---
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## Managed IT Services (MITS)
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Our flagship offering - comprehensive IT management for businesses.
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| Service | Description |
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|---------|-------------|
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| [Device Management](Services/Device_Management.md) | Monitoring, maintenance, and support for all your devices |
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| [Remote Support](Services/Remote_Support.md) | Fast, secure remote assistance when you need it |
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| [Patch Management](Policies/Patch_Management.md) | Keep your systems secure and up-to-date |
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| [Network Monitoring](Services/Network_Monitoring_and_Management.md) | 24/7 infrastructure monitoring |
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---
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## Security Services
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Protect your business from modern threats.
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| Service | Description |
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|---------|-------------|
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| [Huntress EDR](Products/Huntress_EDR.md) | Advanced endpoint detection and response |
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| [Security Awareness Training](Security/Security_Awareness_Training.md) | Employee cybersecurity education |
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| [Cyber Insurance Compliance](Security/Cyber_Insurance_Compliance_Assistance.md) | Meet insurance requirements |
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| [Privilege Access Management](Security/Privilege_Access_Management_PAM.md) | Control administrative access |
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---
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## Backup & Recovery
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Never lose your critical data.
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| Service | Description |
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|---------|-------------|
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| [dataBack](Products/dataBack_by_digiBandit.md) | Our managed backup solution |
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| [Backup Policy](Backup/Backup_and_Recovery_Policy.md) | Our backup standards and SLAs |
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| [Disaster Recovery](Backup/Disaster_Recovery_Plan.md) | Business continuity planning |
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---
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## Communication Services
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Stay connected with your team and customers.
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| Service | Description |
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|---------|-------------|
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| [VoIP Phone Service](Services/VoIP_Cloud_Phone_Service.md) | Cloud-based business phone system |
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| [Google Workspace](Services/Google_Workspace.md) | Email, calendar, and collaboration |
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| [SMTP2GO](Products/SMTP2GO.md) | Reliable email delivery |
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## Cloud & Infrastructure
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Modern infrastructure for modern businesses.
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| Service | Description |
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|---------|-------------|
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| [NextCloud](Products/NextCloud_File_Storage.md) | Private cloud file storage |
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| [Domain Services](Services/Domain_Services.md) | Domain registration and management |
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| [Infrastructure Management](Services/Infrastructure_Management.md) | Server and network management |
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---
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## Print & Peripherals
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| Service | Description |
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|---------|-------------|
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| [Print Management](Services/Printer_and_Print_Management.md) | Managed printing with Printix |
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| [Digital Display](Services/Digital_Display.md) | Digital signage solutions |
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| [CCTV](Services/CCTV.md) | Security camera systems |
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## Web & Marketing
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| Service | Description |
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|---------|-------------|
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| [Website Design](Services/Website_Design_and_Creation.md) | Custom website development |
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| [SEO Services](Services/SEO_Services.md) | Search engine optimization |
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## Repair Services
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| Service | Description |
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|---------|-------------|
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| [Computer Repair](Services/Repair.md) | Hardware and software repairs |
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| [Media Conversion](Services/Media_Conversion.md) | VHS, cassette, and vinyl digitization |
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## Getting Started
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New to digiBandit? Start here:
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- [Welcome to your Portal](Getting%20Started/Welcome_to_your_new_Portal.md)
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- [Contact Us](Getting%20Started/Contact.md)
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- [Support & HelpDesk](Services/Support_HelpDesk.md)
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- [Payment Options](Getting%20Started/Payment_Options.md)
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---
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## Questions?
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Don't see what you're looking for? [Contact us](Getting%20Started/Contact.md) - we're happy to help!
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**Transparency matters.** This is a complete list of the software and services we use to manage, secure, and support your devices. We believe you should know exactly what's running on your systems and where your data goes.
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Services marked Self-Hosted store data on our own infrastructure in Canada.
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Services marked **Self-Hosted** store data on our own infrastructure in Canada.
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## Remote Monitoring & Management
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| Tool | Purpose | Hosting |
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|------|---------|---------|
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| **Tactical RMM** | Device monitoring, patch management, script automation | Self-Hosted |
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| **RustDesk** | Remote desktop support | Self-Hosted |
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| **MeshCentral** | Secondary remote access (backup) | Self-Hosted |
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## Security
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| Tool | Purpose | Hosting |
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|------|---------|---------|
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| **Huntress EDR** | Endpoint detection & response, threat hunting | US Cloud |
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| **dbitsDNS** | DNS filtering, content blocking | Self-Hosted |
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| **Bitwarden** | Password management | Self-Hosted (VaultWarden) |
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---
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## Backup & Recovery
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| Tool | Purpose | Hosting |
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|------|---------|---------|
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| **MSP360 (dataBack)** | Managed backup agent | US Cloud + B2 Storage |
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| **Backblaze B2** | Cloud storage for backups | US Cloud |
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## Communication
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| Tool | Purpose | Hosting |
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|------|---------|---------|
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| **Rocket.Chat** | Team messaging, client communication | Self-Hosted |
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| **FreePBX** | VoIP phone system | Self-Hosted |
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| **SMTP2GO** | Email relay service | NZ Cloud |
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## Documentation & Ticketing
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| Tool | Purpose | Hosting |
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|------|---------|---------|
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| **ITFlow (Ops)** | PSA, ticketing, client management, invoicing | Self-Hosted |
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| **digiDocs** | Customer documentation | GitHub Pages |
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## Identity & Access
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| Tool | Purpose | Hosting |
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|------|---------|---------|
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| **Google Workspace** | Email, calendar, cloud storage | Google Cloud |
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| **Google Credential Provider** | Windows login with Google accounts | Google Cloud |
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| **Printix** | Print management | EU Cloud |
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## Infrastructure
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| Tool | Purpose | Hosting |
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|------|---------|---------|
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| **Cloudflare** | DNS, CDN, DDoS protection | US Cloud |
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| **Proxmox** | Virtualization | Self-Hosted |
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| **Netmaker** | VPN infrastructure | Self-Hosted |
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## Automation
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| Tool | Purpose | Hosting |
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|------|---------|---------|
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| **n8n** | Workflow automation | Self-Hosted |
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| **GitHub Actions** | CI/CD, automated deployments | GitHub Cloud |
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## Why Self-Hosted?
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We self-host critical infrastructure because:
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1. **Data Sovereignty** - Your data stays in Canada on servers we control
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2. **Privacy** - No third-party access to your information
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3. **Reliability** - We control uptime and maintenance schedules
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4. **Cost** - Lower long-term costs passed on to you
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5. **Customization** - Tools tailored to your needs
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---
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## Questions?
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Want to know more about any of these tools? [Contact us](Getting%20Started/Contact.md) or ask your technician during your next support session.
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