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- Removed all Day X Exercise training activities
- Removed training-focused language from foreword
- Renamed from Client_Portal_Training_Guide to Client_Portal_Guide
- Now serves as reference documentation, not training curriculum
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# Contact & Context
Real people. Real help. Fast responses, honest answers.
---
## Quick Stats
| Metric | Value |
|--------|-------|
| Clients Served | 2,914 |
| Jobs Completed | 6,571 |
| Reviews | 188 (Google + Facebook) |
| Rating | 5 Stars |
---
## Contact Information
### Primary Contact
| Method | Contact | Response Time |
|--------|---------|---------------|
| Call | 506-988-9243 | Immediate during hours |
| Text | 506-404-0055 | Usually within hours |
| Email | hey@dbits.ca | 1 business day |
| Live Chat | Click the chat bubble | Usually within minutes |
### Location
**Address:** 607 St George Blvd, Suite 103, Moncton NB
**Hours:** Mon - Fri, 9am - 6pm (by appointment)
**After Hours:** MITS clients have emergency line access. Others can leave a message.
**Google Maps:** [maps.app.goo.gl/mai26H4LQoW6Lb2e8](https://maps.app.goo.gl/mai26H4LQoW6Lb2e8)
---
## Why "digiBandit"?
| Term | Meaning |
|------|---------|
| digi | digital + Digimon (Tara's favourite show) |
| Bandit | raccoons (Tara's favourite animal) |
| DB | Dalton Boomhower's initials |
> "You should fix computers."
> — Tara, 2017
Started as a web design side hustle in April 2016. When that wasn't clicking, my wife Tara suggested the pivot that changed everything. Ten years later, we've built something worth being proud of.
---
## Our Story
### 2016 - Beginnings
digiBandit launched as a web design business from a kitchen workspace in a small two-bedroom apartment.
### 2017 - The Pivot
Tara's suggestion changed everything. We pivoted to computer repair, expanding into laptops, iMacs, MacBooks, liquid damage recovery, and networking.
- **20 tickets that year**
### 2018 - Outgrowing the Kitchen
Upgraded to a three-bedroom duplex with a half-finished basement to keep up with demand and inventory.
### 2019 - Going Full-Time
Opened a storefront at 607 St George Blvd, Suite B06 in Moncton, NB. Started tech recycling, custom PC builds, and new partnerships.
### 2020 - Tested by Fire
COVID hit. Then we got broken into. We rebuilt stronger with enhanced sanitization, contactless options, and improved security.
- **781 new clients** (first full year with public walk-in)
### 2021 - A Proper Home
Relocated to a custom-designed space at Suite 103 with a better layout and increased workspace for concurrent ticket management.
### 2022 - Managed IT Launched
Started offering proactive IT management for businesses: remote monitoring, workstations, servers, and VoIP.
### 2023 - Documentation Era
Standardized and documented all processes for consistent delivery.
### 2024 - Team Expansion
Hired specialists and refined internal workflows.
- **1,398 tickets** (70x growth from 2017)
### 2025 - Year 10 = Version 1.0
Self-hosted. Sustainable. Ready for the next decade.
- 15+ services running on our own metal
- 50+ automations built
- 500+ hours saved
We spent 10 years in beta. Now we're in release.
---
## Service Coverage
| Region | Clients |
|--------|---------|
| Greater Moncton | 2,400+ |
| Other New Brunswick | 300+ |
| Nova Scotia | 70+ |
On-site service throughout NB & NS. Remote support anywhere.
---
## The Records
| Record | Value | Detail |
|--------|-------|--------|
| Clients Served | 2,914 | |
| Jobs Completed | 6,571 | |
| Devices Touched | 7,000+ | |
| Busiest Month | Jul 2024 | 141 jobs |
| Growth Since 2017 | 70x | 20 to 1,398 tickets |
| Years in Business | 10 | Since April 2016 |
---
## What People Say
> "Jump + told me it would 1000 dollars to fix my laptop and he fixed it for 35!"
> — Louis D.
> "Life saving services. 6 years worth of memories, priceless pictures... within a week I had an update."
> — Miranda H.
> "Dalton and Ethan are the best - hands down the most honest and knowledgeable people in the field."
> — Bharti S.
**Leave a Review:**
- [Google](https://maps.app.goo.gl/mai26H4LQoW6Lb2e8)
- [Facebook](https://www.facebook.com/digiBandit/reviews)
---
## Payment Methods
- **Interac e-Transfer (preferred):** Send to pay@dbits.ca with your invoice number in the message field. Instant, no holds.
- **Credit/Visa Debit:** Online via customer portal, in-store, or over the phone.
- **Cash:** In-store at 607 St George Blvd, Suite 103, Moncton.
- **Cheque:** Payable to "digiBandit IT Services" with invoice number in memo. First-time cheques have a 5-business-day hold.

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# digiDocs
**digiBandit Public Documentation** - Customer-facing documentation synced to dbits.ca/docs.
**Last Updated**: 2026-01-27
> **Inherits from**: [`/run/media/deck/Storage/2026/CLAUDE.md`](../CLAUDE.md) - See root for Quick Start, Model Optimization, Agent Profiles, and Session Orchestration System.
---
## Guidelines
- **"git" = git.dbits.ca (Forgejo)**: All repos at `git.dbits.ca/digiBandit/` (exception: xdmu uses GitHub for CI/CD)
- **Maintain CLAUDE.md**: Update this file when workflows change, issues are discovered, or new patterns are established
- **No Co-Authored-By**: Do not include `Co-Authored-By: Claude...` in commit messages
- **Documentation Sync**: Keep CLAUDE.md, README.md, and _config.yml in sync
- **Public Content**: This repo is customer-facing - avoid internal details, credentials, or sensitive information
---
## Session Documentation (AUTOMATIC)
**MANDATORY**: At the end of every significant session, Claude MUST automatically:
1. Save a session summary to `session-logs` repo
2. Commit and push to git.dbits.ca
Do not wait to be asked. When the user says "done", "close", "that's it", or ends the session - automatically document and push.
```bash
# Session summary location
/run/media/deck/Storage/2026/session-logs/YYYY/MM/YYYY-MM-DD-brief-title.md
# Commit and push
cd /run/media/deck/Storage/2026/session-logs && git add . && git commit -m "Session: [description]" && git push
```
See the root `CLAUDE.md` for full session documentation template and ITFlow ticket workflow.
---
## Overview
| Field | Value |
|-------|-------|
| URL | dbits.ca/docs |
| Repo | git.dbits.ca/digiBandit/digiDocs |
| Type | Public documentation (Markdown) |
| Doc Count | ~68 documents |
---
## Structure
```
digiDocs/
├── _config.yml # Jekyll/docs site config
├── README.md # Repo overview
├── About/ # Company information
├── Backup/ # Backup procedures
├── Getting Started/ # Onboarding docs
├── Legal/ # Terms, privacy, agreements
├── Policies/ # Service policies
├── Products/ # Product documentation
├── Security/ # Security guides
├── Services/ # Service documentation
└── .github/ # GitHub workflows (legacy)
```
---
## Content Guidelines
- Use clear, customer-friendly language
- Include step-by-step instructions where applicable
- Avoid technical jargon unless necessary
- Keep documents focused and concise
- Use markdown formatting consistently
---
## digiBandit Ecosystem
See `/run/media/deck/Storage/2026/CLAUDE.md` for full ecosystem overview.

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Getting Started/Client_Portal_Training_Guide.md → Getting Started/Client_Portal_Guide.md
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# Client Portal Training Guide
# Client Portal Guide
**Version:** 1.0
**Last Updated:** January 2026
@ -8,9 +8,7 @@
## Foreword
Welcome to your Client Portal Training Guide. This document will help you become proficient in using our customer portal to manage support tickets, view invoices, track assets, and communicate with our team.
This guide is designed as a practical, on-the-job training curriculum. Each day combines brief instruction with hands-on exercises using your actual portal account. By the end of two weeks, you'll be confident navigating every feature available to you.
Welcome to your Client Portal Guide. This document will help you navigate our customer portal to manage support tickets, view invoices, track assets, and communicate with our team.
**What You'll Learn:**
- Navigate the portal dashboard
@ -85,8 +83,6 @@ The client portal is accessible from any web browser on your computer, tablet, o
- Microsoft Edge
- Safari
**Day 1 Exercise:** Open the portal URL in your browser and bookmark it for quick access.
---
### 2. Logging In
@ -103,8 +99,6 @@ The client portal is accessible from any web browser on your computer, tablet, o
**Microsoft SSO:** If your organization uses Microsoft 365, you may see a "Sign in with Microsoft" option for single sign-on.
**Day 1 Exercise:** Log in to the portal and verify you reach the dashboard.
---
### 3. Password Reset
@ -156,8 +150,6 @@ After logging in, your dashboard displays personalized information based on your
| Technical | Contacts, Documents, Domains, Certificates, All Tickets |
| Your Name | Account settings and Sign Out |
**Day 1 Exercise:** Identify which cards appear on your dashboard. Note what permissions you have.
---
## Part II: Support Tickets
@ -180,8 +172,6 @@ Tickets are the primary way to request support, report issues, or ask questions.
3. Click **Raise Ticket**
**Day 2 Exercise:** Create a test ticket with subject "Portal Training - Test Ticket" to practice the process.
---
### 6. Viewing Your Tickets
@ -201,8 +191,6 @@ Tickets are the primary way to request support, report issues, or ask questions.
- Use the search box to find specific tickets
- Filter by status (Open, Closed, etc.)
**Day 2 Exercise:** Find the test ticket you created. Note its ticket number.
---
### 7. Ticket Details
@ -226,8 +214,6 @@ Click any ticket to view full details.
| Waiting on Vendor | Waiting for third-party response |
| Closed | Resolved and completed |
**Day 2 Exercise:** Open your test ticket and read through all the information displayed.
---
### 8. Replying to Tickets
@ -246,8 +232,6 @@ Keep all communication in the ticket for a complete record.
- Mention any changes since your last message
- Respond promptly when asked questions
**Day 2 Exercise:** Add a reply to your test ticket saying "Testing reply functionality."
---
### 9. Attachments and Screenshots
@ -270,8 +254,6 @@ Visual information helps technicians understand issues faster.
- Settings screens
- Before/after comparisons
**Day 3 Exercise:** Take a screenshot of your dashboard and attach it to your test ticket.
---
### 10. Ticket Priorities
@ -286,8 +268,6 @@ Set appropriate priority to help us respond correctly.
**Important:** Reserve High priority for genuine emergencies. Overusing it delays response to actual critical issues.
**Day 3 Exercise:** Review your test ticket's priority. Consider what priority you would assign to common issues.
---
### 11. Email Notifications
@ -329,8 +309,6 @@ Stay informed without logging in.
- Status (Paid, Unpaid, Partial)
- Due date
**Day 4 Exercise:** Navigate to the Invoices section and review any available invoices.
---
### 13. Invoice Details
@ -350,8 +328,6 @@ Click any invoice to see complete information.
- Use for expense reports or records
- PDF includes all invoice details
**Day 4 Exercise:** Download a PDF copy of an invoice for your records.
---
### 14. Making Payments
@ -373,8 +349,6 @@ Pay invoices directly through the portal (if online payments are enabled).
- Confirmation email sent
- Invoice status updates automatically
**Day 4 Exercise:** Locate the payment option on an unpaid invoice (do not complete if not ready to pay).
---
### 15. Recurring Invoices
@ -394,8 +368,6 @@ Regular subscriptions and services appear as recurring invoices.
| Frequency | How often (Monthly, Yearly, etc.) |
| Auto Pay | Whether automatic payment is enabled |
**Day 5 Exercise:** Review your recurring invoices and note the next billing dates.
---
### 16. Setting Up Auto-Pay
@ -423,8 +395,6 @@ Never miss a payment with automatic billing.
- We never see your full card number
- Payments process through secure gateway
**Day 5 Exercise:** Navigate to Auto Payment and review the setup process (complete if desired).
---
### 17. Payment History
@ -468,8 +438,6 @@ View equipment and devices managed on your behalf.
**Assigned Assets:**
Your personally assigned devices appear on the dashboard.
**Day 6 Exercise:** Review any assets assigned to you. Note warranty expiration dates.
---
### 19. Company Documents
@ -492,8 +460,6 @@ Access shared documentation and files.
- Click on any document to view
- Download to your device if needed
**Day 7 Exercise:** Browse available documents. Download any relevant to your role.
---
### 20. Domain Information
@ -516,8 +482,6 @@ Track your organization's internet domains.
- Domains expiring within 45 days appear on your dashboard
- Renew before expiration to avoid service interruption
**Day 7 Exercise:** Review any domains associated with your organization.
---
### 21. SSL Certificates
@ -541,8 +505,6 @@ Monitor security certificates for your websites.
- Expired certificates cause browser warnings
- May impact email and other services
**Day 7 Exercise:** Check if any certificates are expiring soon.
---
## Part V: Account Management
@ -561,8 +523,6 @@ Update your personal information and preferences.
- Email address (may require verification)
- Profile photo
**Day 8 Exercise:** Review your profile. Update any outdated information.
---
### 23. Changing Your Password
@ -581,8 +541,6 @@ Regularly update your password for security.
- Change immediately if you suspect compromise
- Never share your password
**Day 8 Exercise:** Practice the password change workflow (consider actually updating if it's been a while).
---
### 24. Managing Contacts
@ -606,8 +564,6 @@ Primary and Technical contacts can manage their organization's contacts.
3. Set permissions (see next section)
4. Save the contact
**Day 8 Exercise:** Review the contacts listed for your organization.
---
### 25. Contact Permissions
@ -645,8 +601,6 @@ The portal works on all modern smartphones and tablets.
- Use "Add to Home Screen" for app-like access
- Rotate to landscape for wider tables
**Day 9 Exercise:** Access the portal from your phone. Create a test ticket using mobile.
---
### 27. Creating Effective Tickets
@ -676,8 +630,6 @@ Error shows "Printer offline" but the printer is on
and has paper. Need this for client meeting at 2 PM.
```
**Day 9 Exercise:** Review a past ticket. How could the description be improved?
---
### 28. Security Best Practices
@ -700,8 +652,6 @@ Protect your account and organization.
- Create a high-priority ticket for security concerns
- Never ignore warning signs
**Day 9 Exercise:** Review your password strength. Consider updating if weak.
---
### 29. Frequently Asked Questions

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# Business Automations
Stop doing repetitive tasks manually. We build workflows that connect your systems and automate the boring stuff.
**Stats:** 50+ automations built, 500+ hours saved, running 24/7
---
## What We Automate
### Form Submissions
Web forms auto-create tickets, contacts, and records in your CRM or PSA. No manual data entry.
### Chat to Tickets
Live chat conversations become support tickets with full transcripts preserved.
### Voicemail Routing
Voicemails transcribed and routed as tickets to the right team automatically.
### Payment Matching
E-transfers and payments automatically matched to invoices. Reconciliation handled.
### Security Alerts
Threat detections create prioritized tickets and notify your team immediately.
### Reporting
Automated data sync to spreadsheets with daily/weekly summaries.
### Onboarding
New client setup forms create all necessary records and documentation.
### Notifications
SMS, email, and chat notifications triggered by system events.
---
## Our Platform
### Powered by n8n
Self-hosted workflow automation platform. Your data stays on our infrastructure in Canada - never sent to third-party clouds.
**Connects to 400+ apps including:**
- Google Workspace
- Microsoft 365
- Slack & Teams
- HubSpot & Salesforce
- Stripe & QuickBooks
- Twilio SMS
- And many more
---
## Why Automate?
### Faster Response Times
Workflows run instantly, 24/7. No waiting for someone to manually process requests.
### Fewer Errors
Automated data entry eliminates typos and missed steps. Consistent every time.
### Better Documentation
Every interaction creates a record. Full audit trail without extra effort.
### Scale Without Hiring
Handle 10x the volume without 10x the staff. Automations don't take breaks.
### Cost Savings
Estimated 500+ hours of manual work automated across our client base.
---
## How It Works
1. **Discovery** - We map your current processes and identify automation opportunities
2. **Build & Test** - We create custom workflows, test thoroughly, and refine until perfect
3. **Deploy & Monitor** - Workflows go live on our infrastructure. We monitor and maintain them
---
## Implementation Notes
- Automations are custom-built and integrated - not a standalone product
- Requires discovery and planning during MITS onboarding
- Tailored to each client's specific needs and existing tools
- Runs on digiBandit's self-hosted infrastructure (data stays in Canada)
---
## Common Integrations
| System | What We Connect |
|--------|-----------------|
| ITFlow | Tickets, contacts, invoices, assets |
| Tactical RMM | Device data, alerts, scripts |
| Google Workspace | Email, Drive, Calendar, Sheets |
| Rocket.Chat | Team notifications, live chat |
| Twilio | SMS notifications |
| Huntress | Security alerts |
| Stripe | Payment processing |
---
## Get Started
**Location:** 607 St George Blvd, Suite 103, Moncton NB
**Phone:** 506-988-9243 (call) | 506-404-0055 (text)
**Email:** hey@dbits.ca
**Online:** Submit a ticket at [portal.dbits.ca](https://portal.dbits.ca)
Let's find the repetitive tasks eating up your time and eliminate them.

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# Data Recovery
Lost files? Failed drive? We specialize in getting your data back when others say it's gone.
**Time-Sensitive:** Stop using the drive immediately. The longer a failing drive runs, the worse it gets.
---
## What We Recover
- Hard Drives
- SSDs
- USB Drives
- SD Cards
- RAID Arrays
- Optical Media
---
## How It Works
1. **Submit & Pay Deposit** - Create a ticket and pay the $250 diagnostic deposit. Drop off or ship your drive.
2. **In-House or Lab** - Many cases resolved locally. If lab work is needed, you pre-approve and receive a detailed estimate.
3. **Collect Your Data** - Pick up recovered files on a new drive, pay the recovery fee for your tier, and you're back in business.
---
## Pricing
### In-House Diagnostics
| Service | Price |
|---------|-------|
| Diagnostic Deposit | $250 (non-refundable, covers all in-house attempts including diagnostics, imaging, and logical recovery) |
Many recoveries are completed in-house. If your drive needs lab-level work, we'll let you know before proceeding.
### Lab Recovery Rates
| Tier | Price | Includes |
|------|-------|----------|
| Minor Recovery | $500 | Deleted files, formatted drives, few bad sectors |
| Medium Recovery | $900 | Significant bad sectors, minor firmware issues, basic electronics damage |
| Major Recovery | $1,450 | Damaged heads, seized motor, failing NAND chips, severe firmware damage |
| Additional Complexity | +$500 | Previously opened drives, decryption, mobile devices, RAID arrays, rush service |
**Parts & Media:** New drive for recovered data billed separately. Donor drives usually free thanks to our lab partnership.
### Lab Partnership
We share a professional data recovery lab in Ontario with several other repair shops. This partnership keeps costs low for everyone while giving you access to cleanroom facilities and specialized tools that would otherwise cost thousands more.
---
## Timeline
- **Diagnostic:** Report within 2-3 business days
- **Minor Recovery:** 3-5 business days
- **Major Recovery:** 2-3 weeks if donor parts are needed
---
## FAQ
### What should I do right now?
Stop using the drive immediately. Don't run recovery software, don't keep trying to boot it, don't open it. Every additional operation risks permanent data loss. Power it down and bring it to us.
### How long does recovery take?
Diagnostic reports typically come within 2-3 business days. Minor recoveries take 3-5 days, major recoveries can take 2-3 weeks if donor parts are needed.
### What if you can't recover my data?
You only lose the $250 diagnostic deposit. Recovery fees are only charged if we successfully recover data.
### Is my data kept confidential?
Absolutely. We don't browse your files beyond what's necessary for recovery verification. You have 7 days after completion to review your recovered data. After that, copies are removed from our systems.
### Can you recover from water/fire damage?
Often yes, depending on the extent. Don't try to dry or clean the drive yourself. Bring it as-is and we'll assess what's possible. Water damage is very time-sensitive.
---
## Guarantees
### No Data, No Recovery Fee
If we can't recover your files, you only lose the $250 diagnostic deposit. Recovery fees are only charged when we successfully retrieve your data.
### Estimate Before Lab Work
If your drive needs to go to the lab, you'll receive a detailed quote including fees, parts, and timeline before any work begins. No surprises, no pressure.
---
## Important Terms
### Payment Terms
Amounts over $2,000 require e-Transfer, check, or bank wire. Payment due within 7 days of completion.
### Pickup Window
Media left without contact for 30+ days is considered abandoned. Unclaimed media is recycled after 90 days.
### 7-Day Review
You have 7 business days after delivery to report any issues with recovered data. After that, copies are removed.
### Data Recovery Agreement
Before we begin, you'll need to review and sign our Data Recovery Agreement. This covers our process, your responsibilities, and protects both parties.
[Read the agreement here](https://docs.google.com/document/d/1T7MU6umMcd5mMfFlaSw6oQxNdtUfqcrQHNWutAZqB8Q/pub)
---
## Get Started
**Location:** 607 St George Blvd, Suite 103, Moncton NB
**Phone:** 506-988-9243 (call) | 506-404-0055 (text)
**Email:** hey@dbits.ca
**Online:** Submit a ticket at [portal.dbits.ca](https://portal.dbits.ca)
Every hour matters. Stop using the failing drive and contact us now.

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# Managed IT Services
Stop fixing problems. Start preventing them. We manage your tech so you can manage your business. Proactive monitoring, real security, and someone who actually picks up the phone.
Moncton-based managed IT since 2016. Serving businesses across New Brunswick and Nova Scotia.
---
## Sound Familiar?
- Wasting hours on tech issues instead of running your business
- Worried about ransomware, data loss, or the next outage
- Paying for IT support that only shows up after things break
### Why We're Different
- Self-hosted infrastructure we built ourselves
- Your data stays in Canada
- Local and independent since 2016
---
## What Changes When We Take Over
Less stress. Fewer surprises. More time for what matters.
### Problems Fixed Before You Notice
24/7 monitoring catches issues while they're small. You stop getting calls about "the internet is down" because we already fixed it.
**Includes:** 24/7 device monitoring, automated alerts, proactive maintenance
### Endpoints That Are Actually Protected
Real endpoint detection and response, not just basic antivirus. Human security analysts validate every alert around the clock.
**Includes:** 24/7 Security Operations Center, privilege access management, DNS filtering available
### Direct Access, Full Documentation
Talk to a human who knows your environment. Passwords, licenses, network maps, vendor contacts - all organized and accessible.
**Includes:** Direct support line, remote assistance, asset tracking, knowledge transfer
---
## Onboarding Process
1. **Assess & Quote** - We review your network, devices, users, and security posture. You get a clear proposal based on what you actually need.
2. **Onboard** - We deploy monitoring and security, standardize policies, and fully document your environment.
3. **Manage** - Ongoing monitoring, support, and continuous improvement. A real IT partner, not break-fix chaos.
---
## Pricing Tiers
### Device Management (Computers, laptops, servers)
| Tier | Price | Includes |
|------|-------|----------|
| Basic | $20/mo | Monitoring + EDR security |
| Standard | $40/mo | + Patching, policies, hardening |
| Fully Managed | $80/mo | + Priority response, full lifecycle |
### User Management (People on your team)
| Tier | Price | Includes |
|------|-------|----------|
| Basic | $20/mo | Account setup & removal |
| Standard | $40/mo | + Remote support during business hours |
| Fully Managed | $80/mo | + Identity management, SSO |
### Connection Management (Sites, locations, networks)
| Tier | Price | Includes |
|------|-------|----------|
| Basic | $60/mo | Network monitoring & alerts |
| Standard | $120/mo | + Router/switch management, network configuration |
| Fully Managed | $240/mo | + Firewall management, failover |
---
## Common Add-Ons
| Add-On | Price |
|--------|-------|
| Google Workspace | $20/user |
| dataBack Desktop | $10/device |
| dataBack Server | $30/server |
| DNS Filtering | ~$50/site |
| Security Training | $5/user |
| Password Manager | $5/user |
| Remote Access | $2/device |
| Cloud Print | $5/user |
| Managed Printer | $20/each |
| Firewall Management | $60/site |
| Domain + Cloudflare | $5/domain |
| Website Hosting | $30/site |
---
## FAQ
### What's the minimum commitment?
Managed IT is a 12-month agreement billed monthly, auto-renews annually. Prices are locked for the term. If you need to end early, 90 days written notice with no penalty.
### What does onboarding cost?
Onboarding fee is 3x your estimated monthly service fee, collected upfront. This covers discovery, setup labour, tool deployment, and includes your first month of services. Your first regular invoice generates on the 15th of the following month.
### How long does onboarding take?
Most businesses are fully deployed within 2-3 weeks. Week one focuses on discovery and documentation. Week two we deploy monitoring, security tools, and start accepting support requests. The first few months include technical reviews and continuity planning.
### How does billing work?
Monthly invoices generate on the 15th and are due on the 1st (NET15). Auto-charged to the card on file. Projects and materials are invoiced separately as needed. Late fees are 0.42% every 15 days after due date.
### How fast is support response?
During business hours (Mon-Fri 9-5), most requests receive an initial response within 15 minutes. Critical issues are prioritized immediately.
### Do you support remote workers?
Yes. Devices and users are supported anywhere with internet. Secure remote access options are available.
### What if we already have IT infrastructure in place?
Perfect. We'll assess what you have, keep what's solid, and recommend upgrades only where needed.
### What's not included?
Hardware purchases and major projects (migrations, new deployments, large changes) are quoted separately. Day-to-day management and support are included within your plan.
### Do you do on-site visits?
Yes. On-site visits are $90 per visit plus $1/km for travel over 50km round trip. Most issues are handled remotely.
### What about after-hours emergencies?
Emergency support outside business hours is available at $120/hr. Critical infrastructure issues are prioritized.
### What industries do you work with?
Medical and dental practices, law firms, accounting firms, construction and trades, manufacturing, retail, real estate, non-profits, and professional services. If you have users, devices, and a network, we can manage it.
### What payment methods do you accept?
- **Interac e-Transfer (preferred):** Send to pay@dbits.ca with your invoice number in the message field. Instant, no holds.
- **Credit/Visa Debit:** Online via customer portal, in-store, or over the phone.
- **Cash:** In-store at 607 St George Blvd, Suite 103, Moncton.
- **Cheque:** Payable to "digiBandit IT Services" with invoice number in memo. First-time cheques have a 5-business-day hold.
---
## Guarantees
### No-Surprise Guarantee
Your quote is your quote. We don't nickel-and-dime you for support calls or "emergency" fees during business hours. If your needs change significantly, we'll requote - but you won't get a surprise invoice.
### Your Data, Your Control
Your data is your data. Backups are encrypted before they leave your device. Core infrastructure is self-hosted in Canada. If we part ways, you get full documentation and clean exports.
---
## Get Started
**Location:** 607 St George Blvd, Suite 103, Moncton NB
**Phone:** 506-988-9243 (call) | 506-404-0055 (text)
**Email:** hey@dbits.ca
**Online:** Submit a ticket at [portal.dbits.ca](https://portal.dbits.ca)
Free assessment. Custom quote in 24 hours. No pressure - if we're not a fit, we'll say so.

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# Networking Services
Enterprise-grade networking for small and medium businesses. WiFi, switches, firewalls, VPN - all managed 24/7.
---
## Infrastructure Management Tiers
| Tier | Price | Includes |
|------|-------|----------|
| Basic | $60/mo | 24/7 network monitoring, automated alerts, uptime reporting |
| Standard | $120/mo | + Router/switch management, firmware updates, VLAN/guest network changes, performance optimization |
| Fully Managed | $240/mo | + Firewall management, security policy management, threat monitoring, failover configuration |
---
## Equipment We Support
### Routers
- TP-Link Omada
- Ubiquiti
- pfSense
### Switches
- Managed switches
- Unmanaged switches
### Access Points
- Enterprise WiFi
- TP-Link Omada APs
### Firewalls
- pfSense
- OPNsense
- Omada Gateway
---
## Network Services
### VLAN Configuration
Segment your network for security and performance. Separate guest, IoT, and business traffic.
### VPN Solutions
- Site-to-site tunnels for branch offices
- Remote access VPN for employees
- WireGuard-based secure connections
### DNS Filtering (dbitsDNS)
Block malware, phishing, and inappropriate content at the network level.
**Tiers:**
- Basic - Malware/phishing blocking
- Pro - + Content filtering
- Enterprise - + Advanced threat protection
- Education - School-appropriate filtering
- Guest - Public WiFi filtering
### Guest Networks
Isolated WiFi for visitors and customers. Captive portal, bandwidth limits, and usage policies.
### Backup Internet
LTE failover keeps you online when your primary connection fails. Automatic switchover with Telus IoT connectivity.
### Network Documentation
Complete network diagrams, credentials, and configurations stored in your customer portal.
---
## Add-On Services
| Service | Price |
|---------|-------|
| DNS Filtering (dbitsDNS) | ~$50/site |
| Firewall Management (Basic/Standard tiers) | $60/site |
| Domain + Cloudflare DNS | $5/domain |
| Emergency LTE Backup | Contact for quote |
---
## Deployment Process
1. **Site Survey** - Assess space and requirements
2. **Network Design** - Create customized network plan
3. **Equipment Deployment** - Install and configure all hardware
4. **Monitoring Integration** - Add devices to monitoring platform
5. **Documentation** - Record everything in customer portal
6. **Ongoing Management** - 24/7 monitoring, firmware updates, proactive issue resolution
---
## Get Started
**Location:** 607 St George Blvd, Suite 103, Moncton NB
**Phone:** 506-988-9243 (call) | 506-404-0055 (text)
**Email:** hey@dbits.ca
**Online:** Submit a ticket at [portal.dbits.ca](https://portal.dbits.ca)

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# Custom Projects
When off-the-shelf software doesn't fit, we build custom solutions. From internal tools to client-facing applications.
---
## What We Build
### Web Applications
Custom web apps with user authentication, databases, APIs, and business logic. Built for your specific workflow.
### System Integrations
Connect software that wasn't designed to talk to each other. Sync data between platforms automatically.
### Internal Tools
Dashboards, admin panels, inventory systems, and workflow tools built for your team.
### Automation Scripts
PowerShell, Python, and Bash scripts for system administration, data processing, and DevOps.
---
## Technologies
### Backend
- PHP 8.x
- Python
- Node.js
- MySQL / MariaDB
- MongoDB
### Frontend
- HTML5 / CSS3
- JavaScript (Vanilla & React)
- Mobile-first responsive design
### Platforms
- PrestaShop
- Custom PHP applications
### Infrastructure
- Linux server administration
- Docker containerization
- Plesk hosting
- Cloudflare DNS
---
## Our Process
1. **Discovery** - Understand your needs, goals, and constraints
2. **Proposal** - Scope, timeline, and budget documentation
3. **Build** - Iterative development with regular check-ins
4. **Deploy** - Launch to production with monitoring
5. **Support** - Ongoing maintenance and updates
---
## Project Types
### Medical Practice Sites
HIPAA-conscious design, procedure galleries, staff profiles, finance calculators, booking integration.
### Transportation & Logistics
Service showcases, quote requests, fleet information, contact systems.
### Service Businesses
Spas, salons, contractors - service menus, pricing, online booking.
### Bilingual Sites
English/French switching built-in. Full translation support for New Brunswick businesses.
### Internal Tools
Employee portals, POS systems, inventory management, time tracking.
### Email Integration
Contact forms, notifications, transactional emails with SMTP2Go.
---
## Delivery Model
- Detailed project documentation
- Version control via GitHub
- Session ticket tracking for changes
- Production deployment to Plesk hosting
- Ongoing maintenance and support
---
## Portfolio Stats
- 21+ client websites across Plesk infrastructure
- Projects range from simple landing pages to complex multi-page applications
- Advanced features: video integration, dynamic pricing calculators, bilingual support, e-commerce
---
## Get Started
**Location:** 607 St George Blvd, Suite 103, Moncton NB
**Phone:** 506-988-9243 (call) | 506-404-0055 (text)
**Email:** hey@dbits.ca
**Online:** Submit a ticket at [portal.dbits.ca](https://portal.dbits.ca)
We love solving interesting problems. Tell us what you're trying to build.

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# Repair Services
Fast, reliable, and transparent repair services for all your electronics. From simple fixes to complex micro-soldering repairs.
Fast, reliable, and transparent repair services. From simple fixes to complex micro-soldering. No surprises, just solutions.
---
## What We Repair
## What We Fix
### Computers & Laptops
- Desktops, laptops, all-in-ones (Windows, Mac, Linux)
- Hardware repairs: screens, keyboards, batteries, charging ports, fans
- Performance issues: slow boot, overheating, crashes
- Virus/malware removal and cleanup
- Data recovery and migration
### Computing
- Laptops & Desktops
- Custom-built PCs
### Entertainment
- TVs & Monitors
- Game Consoles
### Pro Audio
- PA Systems
- Amps & Mixers
### Networking
- Routers & Switches
- Access Points
### Household
- Coffee Machines
- Vacuums
### Specialty
- Drones & GPS
- Vintage Electronics
### Mobile Devices
- Phones and tablets (iPhone, Android, iPad)
- Screen replacements
- Battery replacements
- Charging port repairs
- Water damage assessment
### Gaming Consoles
- PlayStation, Xbox, Nintendo Switch
- Disc drive issues
- Overheating and fan replacement
- HDMI port repairs
- Controller repairs
### Other Electronics
- Printers and peripherals
- Networking equipment
- Smart home devices
- Custom/specialty repairs (ask us)
We don't repair smartphones or iPads. Visit our trusted partner:
**Atlantic Cellphone Repair (ACPR)**
353 St. George Street, Suite 101, Moncton NB | (506) 874-3838
---
## How It Works
1. **Drop Off or Ship**
- Walk in during business hours, or ship your device to us
- Describe the issue and we'll document everything at intake
2. **Diagnosis**
- Our technicians evaluate your device
- You receive a detailed quote before any work begins
3. **Approval**
- No surprises—we only proceed with your approval
- If we find additional issues, we'll contact you first
4. **Repair**
- Work performed by experienced technicians
- Quality parts and proper tools
5. **Testing & Pickup**
- Device tested to verify the repair
- You're notified when it's ready
1. **Book & Drop Off** - Submit a ticket, schedule your appointment, pay $50 diagnostic deposit. We diagnose and send a detailed report within 24 hours.
2. **Approve & Repair** - You approve the estimate, we order parts and complete the repair. Most repairs done in 3 business days.
3. **Pay & Collect** - We notify you when ready. Pay final invoice and pick up your fixed device with warranty documentation.
---
## Pricing
| Service | Starting At |
|---------|-------------|
| Diagnostic (waived if repair proceeds) | $45 |
| Virus/Malware Removal | $95 |
| OS Reinstall | $95 |
| Screen Replacement (laptops) | $150+ |
| Screen Replacement (phones) | $80+ |
| Battery Replacement | $60+ |
| Data Recovery | $95+ |
| Board-Level Repair | Quoted |
### Standard Repair
*Prices vary by device and parts required. All repairs quoted before work begins.*
| Item | Price |
|------|-------|
| Diagnostic Deposit | $50 (non-refundable, includes report & estimate within 24hrs) |
| Repair Minimum | $180 total (includes deposit, covers initial labor) |
| Additional Labor | $60/hr (after minimum is exhausted) |
| Parts | Quoted separately (deposit required for parts over $50) |
### Additional Services
| Service | Price |
|---------|-------|
| On-Site Surcharge | +$30/hr |
| Travel (over 50km round trip) | $1/km |
| Emergency Rate | $120/hr |
**Emergency Hours:** Weekdays before 8am or after 8pm, weekends and holidays.
### PDM Member Rate ($15/mo)
- No deposit, no minimum - just pay for time + parts
- Skip the $50 deposit
- Skip the $180 minimum
- Priority scheduling
- Lifetime warranty on repairs (while subscribed)
- Labor rate: $60/hr
---
## Data Recovery & Media Conversion
### Data Recovery
| Service | Price |
|---------|-------|
| In-House Recovery | $250 (diagnostics, estimates, file lists - non-refundable) |
| Minor Lab Recovery | $500 (deleted files, formatted drives, few bad sectors) |
| Medium Lab Recovery | $900 (bad sectors, minor firmware/electronics damage) |
| Major Lab Recovery | $1,450 (damaged heads, seized motor, failing NAND) |
**+$500 Additional Fees:** Previously opened drives, decryption required, mobile devices/RAID arrays, rush service.
### Media Conversion
| Service | Price |
|---------|-------|
| First Item | $50 (VHS, DVD, tapes, photos to digital) |
| Additional Items | $5 each |
| Digital to Physical | $5 + media cost |
**Supported Formats:** VHS, VHS-C, Hi8, MiniDV, audio cassettes, reel-to-reel, photos, slides, negatives, DVD/CD.
---
## Timeline
- **Diagnostic:** Report & estimate within 24 hours of drop-off
- **Repair Work:** Most repairs completed in 3 business days
- **Parts Arrival:** 3-21 days depending on availability
---
## Warranty
- **1 Year** warranty on labor (our workmanship)
- **90 Days to Manufacturer Warranty** on parts we install
- Lifetime labor warranty for PDM members
| Type | Coverage | Duration |
|------|----------|----------|
| Labor | Same issue recurring | 1 year (Lifetime for PDM members) |
| Products | Defective items from us | Manufacturer warranty |
| Installed Parts | Installation labor only | Same as service |
See our full [Warranty Policy](Warranty_Returns_and_Exchange_Policy.md) for details.
### Not Covered
- Accidental damage (drops, spills)
- Misuse or neglect after repair
- Software issues post-repair
- Third-party repairs or modifications
- Data loss (backup before service!)
- Liquid damage repairs (corrosion risk)
---
## Repair Terms
## Important Terms
By submitting a device for repair, you agree to our [Standard Repair Agreement](Standard_Repair_Agreement.md), which covers:
- Service authorization
- Pricing and payment terms
- Data responsibility
- Abandoned device policy
- Liability limitations
- **Data & Backups:** BACKUP YOUR DATA - We're not liable for loss. Fresh OS installs ERASE ALL DATA.
- **Repair Risks:** Some repairs carry inherent risk. Vintage devices (5+ years): Customer risk.
- **Estimates:** Parts quotes valid 14 days, service quotes valid 30 days.
- **Storage:** Free first 30 days, $5/day after, device forfeited after 90 days.
---
## Payment Options
- **Interac e-Transfer:** pay@dbits.ca (preferred)
- **Credit/Debit:** Online, in-store, or phone
- **Cash:** In-store only
---
## Book a Repair
**Walk-In**: 607 St George Blvd, Suite 103, Moncton NB
- Mon–Sat: 12 PM – 5 PM (walk-in hours)
**Location:** 607 St George Blvd, Suite 103, Moncton NB
**Online**: Submit a ticket at [portal.dbits.ca](https://portal.dbits.ca)
**Phone:** 506-988-9243 (call) | 506-404-0055 (text)
**Phone**: (506) 404-0055
**Hours:** By appointment, Mon-Fri 9am-5pm | Walk-in daily 12pm-5pm
**Email**: hey@dbits.ca
**Email:** hey@dbits.ca
**Online:** Submit a ticket at [portal.dbits.ca](https://portal.dbits.ca)

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## Introduction
digiBandit offers comprehensive Search Engine Optimization (SEO) services tailored to elevate your website’s visibility, attract organic traffic, and enhance your business’s online authority. We utilize leading SEO tools such as SEOptimer, AIO SEO for WordPress, Open Web Analytics, Google Search Console, and Google Site Kit, supported by sustainable hosting solutions. Each service is customized to meet your specific business objectives, ensuring that SEO aligns seamlessly with your goals.
digiBandit offers comprehensive Search Engine Optimization (SEO) services tailored to elevate your website's visibility, attract organic traffic, and enhance your business's online authority. We utilize leading SEO tools such as SEOptimer, Open Web Analytics, Google Search Console, and Google Site Kit, supported by sustainable hosting solutions. Each service is customized to meet your specific business objectives, ensuring that SEO aligns seamlessly with your goals.
---
@ -62,8 +62,6 @@ digiBandit utilizes industry-leading tools for optimal results:
- **SEOptimer**: Regular site audits and competitor analysis to track SEO performance.
- **AIO SEO for WordPress**: Managing metadata, sitemaps, and other SEO elements directly on WordPress.
- **Open Web Analytics**: Analyzing user behavior and conversion data to optimize site performance.
- **Google Search Console & Site Kit**: Configuring essential Google tools to monitor SEO metrics, keyword rankings, and audience engagement.

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# Website Services
Custom websites, hosting, and SEO. From simple landing pages to full e-commerce - built to perform.
---
## What We Build
### Business Websites
Professional sites that represent your brand. Mobile-responsive, fast-loading, easy to update.
### E-Commerce
Sell products online with secure checkout, inventory management, and shipping integration.
### Landing Pages
Single-page sites for campaigns, products, or events. Quick to build, optimized to convert.
---
## How We Build
### Custom PHP Development
Hand-coded sites for maximum performance and flexibility. No bloated page builders.
### PrestaShop E-Commerce
Full-featured online stores with product management, payment processing, and shipping.
### Mobile-First Design
Every site works perfectly on phones, tablets, and desktops. Responsive from the start.
---
## SEO Services
### Keyword Research
Find what your customers are searching for and target the right terms.
### On-Page SEO
- Meta tags and description optimization
- Content optimization with natural keyword integration
- Internal linking structure
- Schema markup and structured data
### Technical SEO
- Site speed optimization
- Mobile-friendliness
- Crawlability and indexing
- Core Web Vitals
### Local SEO
- Google Business Profile optimization
- Local directory listings
- Location-specific content
- Review management
### Content Strategy
Blog posts, landing pages, and content that ranks and converts.
### Analytics & Reporting
- Google Analytics setup
- Search Console integration
- Monthly performance reports
- SEO audit reports
**Tools Used:** SEOptimer, AIO SEO, Open Web Analytics, Google Search Console, Google Site Kit
---
## Hosting & Domains
| Service | Price |
|---------|-------|
| Website Hosting | $30/site/mo |
| Domain + Cloudflare DNS | $5/domain/mo |
| SSL Certificate | Included |
| Email (SMTP2GO) | Contact for quote |
---
## Our Process
1. **Discovery** - Understand your business, goals, and requirements
2. **Design** - Create mockups and get your approval
3. **Build** - Develop the site with all features
4. **Test** - Cross-browser and mobile testing
5. **Launch** - Deploy to production
6. **Support** - Ongoing maintenance and updates
---
## Get Started
**Location:** 607 St George Blvd, Suite 103, Moncton NB
**Phone:** 506-988-9243 (call) | 506-404-0055 (text)
**Email:** hey@dbits.ca
**Online:** Submit a ticket at [portal.dbits.ca](https://portal.dbits.ca)
Tell us about your project and we'll put together a custom quote.

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# blueBox
Enterprise networking in a box. Firewall, WiFi, backup, and file sharing - pre-configured and fully managed.
---
## What's Inside
blueBox is a turnkey network solution combining four powerful components:
### pfSense Firewall
Enterprise-grade security with full stateful firewall, VPN, traffic shaping, intrusion detection, and detailed logging. Protects your network from threats.
### Omada Controller
Centralized WiFi management for all your access points. Guest portals, usage analytics, and seamless roaming across your space.
### UrBackup Server
Automatic image and file backups for all your workstations. Fast local restores when you need them most.
### Samba File Server
Shared folders accessible from any device on your network. User permissions, mapped drives, and centralized storage.
---
## What's Included
- **Pre-Configured Hardware** - Router, switches, and access points ready to deploy
- **24/7 Monitoring** - We watch your network around the clock
- **Automatic Updates** - Firmware and security patches applied automatically
- **Configuration Changes** - VLANs, guest networks, VPN handled remotely
- **Full Documentation** - Network diagrams, credentials, and configs in your portal
- **VPN Connectivity** - Site-to-site VPN connects your locations
---
## Deployment Options
- Proxmox virtual machine
- Dedicated mini-PC
- Client on-premise hardware
- Network boot provisioning via PXE
- VPN connectivity via Netmaker
---
## Ideal For
### Medical & Dental Practices
HIPAA-compliant network segmentation and security for patient data protection.
### Law Firms
Confidential client data protected by enterprise firewall with full audit logging.
### Professional Services
Reliable connectivity and file sharing for accounting firms, consultants, and agencies.
### Small-Medium Businesses
Enterprise-grade infrastructure without the enterprise complexity or cost.
---
## Integration
blueBox connects with digiBandit's service ecosystem:
- **Managed IT Services** - Full device and user management
- **Monitoring** - 24/7 network and device monitoring
- **Ticketing** - Issues automatically create support tickets
- **Documentation** - Full network documentation in customer portal
---
## Get blueBox
**Location:** 607 St George Blvd, Suite 103, Moncton NB
**Phone:** 506-988-9243 (call) | 506-404-0055 (text)
**Email:** hey@dbits.ca
**Online:** Submit a ticket at [portal.dbits.ca](https://portal.dbits.ca)
Get enterprise-grade infrastructure without the enterprise complexity.