Joey King
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170 lines
6.9 KiB
Markdown
170 lines
6.9 KiB
Markdown
---
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title: Managed IT Services
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description: Stop fixing problems. Start preventing them. We manage your tech so you can manage your business. Proactive monitoring, real security, and someone who actually picks up the phone.
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category: services
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tags: [mits, monitoring, repair, security, services]
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permalink: go.dbits.ca/dd/managed-it-services
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---
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# Managed IT Services
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Stop fixing problems. Start preventing them. We manage your tech so you can manage your business. Proactive monitoring, real security, and someone who actually picks up the phone.
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Moncton-based managed IT since 2016. Serving businesses across New Brunswick and Nova Scotia.
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---
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## Sound Familiar?
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- Wasting hours on tech issues instead of running your business
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- Worried about ransomware, data loss, or the next outage
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- Paying for IT support that only shows up after things break
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### Why We're Different
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- Self-hosted infrastructure we built ourselves
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- Your data stays in Canada
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- Local and independent since 2016
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---
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## What Changes When We Take Over
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Less stress. Fewer surprises. More time for what matters.
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### Problems Fixed Before You Notice
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24/7 monitoring catches issues while they're small. You stop getting calls about "the internet is down" because we already fixed it.
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**Includes:** 24/7 device monitoring, automated alerts, proactive maintenance
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### Endpoints That Are Actually Protected
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Real endpoint detection and response, not just basic antivirus. Human security analysts validate every alert around the clock.
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**Includes:** 24/7 Security Operations Center, privilege access management, DNS filtering available
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### Direct Access, Full Documentation
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Talk to a human who knows your environment. Passwords, licenses, network maps, vendor contacts - all organized and accessible.
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**Includes:** Direct support line, remote assistance, asset tracking, knowledge transfer
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---
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## Onboarding Process
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1. **Assess & Quote** - We review your network, devices, users, and security posture. You get a clear proposal based on what you actually need.
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2. **Onboard** - We deploy monitoring and security, standardize policies, and fully document your environment.
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3. **Manage** - Ongoing monitoring, support, and continuous improvement. A real IT partner, not break-fix chaos.
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---
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## Pricing Tiers
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### Device Management (Computers, laptops, servers)
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| Tier | Price | Includes |
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|------|-------|----------|
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| Basic | $20/mo | Monitoring + EDR security |
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| Standard | $40/mo | + Patching, policies, hardening |
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| Fully Managed | $80/mo | + Priority response, full lifecycle |
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### User Management (People on your team)
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| Tier | Price | Includes |
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|------|-------|----------|
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| Basic | $20/mo | Account setup & removal |
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| Standard | $40/mo | + Remote support during business hours |
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| Fully Managed | $80/mo | + Identity management, SSO |
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### Connection Management (Sites, locations, networks)
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| Tier | Price | Includes |
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|------|-------|----------|
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| Basic | $60/mo | Network monitoring & alerts |
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| Standard | $120/mo | + Router/switch management, network configuration |
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| Fully Managed | $240/mo | + Firewall management, failover |
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---
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## Common Add-Ons
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| Add-On | Price |
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|--------|-------|
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| Google Workspace | $20/user |
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| dataBack Desktop | $10/device |
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| dataBack Server | $30/server |
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| DNS Filtering | ~$50/site |
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| Security Training | $5/user |
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| Password Manager | $5/user |
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| Remote Access | $2/device |
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| Cloud Print | $5/user |
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| Managed Printer | $20/each |
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| Firewall Management | $60/site |
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| Domain + Cloudflare | $5/domain |
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| Website Hosting | $30/site |
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---
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## FAQ
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### What's the minimum commitment?
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Managed IT is a 12-month agreement billed monthly, auto-renews annually. Prices are locked for the term. If you need to end early, 90 days written notice with no penalty.
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### What does onboarding cost?
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Onboarding fee is 3x your estimated monthly service fee, collected upfront. This covers discovery, setup labour, tool deployment, and includes your first month of services. Your first regular invoice generates on the 15th of the following month.
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### How long does onboarding take?
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Most businesses are fully deployed within 2-3 weeks. Week one focuses on discovery and documentation. Week two we deploy monitoring, security tools, and start accepting support requests. The first few months include technical reviews and continuity planning.
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### How does billing work?
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Monthly invoices generate on the 15th and are due on the 1st (NET15). Auto-charged to the card on file. Projects and materials are invoiced separately as needed. Late fees are 0.42% every 15 days after due date.
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### How fast is support response?
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During business hours (Mon-Fri 9-5), most requests receive an initial response within 15 minutes. Critical issues are prioritized immediately.
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### Do you support remote workers?
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Yes. Devices and users are supported anywhere with internet. Secure remote access options are available.
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### What if we already have IT infrastructure in place?
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Perfect. We'll assess what you have, keep what's solid, and recommend upgrades only where needed.
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### What's not included?
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Hardware purchases and major projects (migrations, new deployments, large changes) are quoted separately. Day-to-day management and support are included within your plan.
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### Do you do on-site visits?
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Yes. On-site visits are $90 per visit plus $1/km for travel over 50km round trip. Most issues are handled remotely.
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### What about after-hours emergencies?
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Emergency support outside business hours is available at $120/hr. Critical infrastructure issues are prioritized.
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### What industries do you work with?
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Medical and dental practices, law firms, accounting firms, construction and trades, manufacturing, retail, real estate, non-profits, and professional services. If you have users, devices, and a network, we can manage it.
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### What payment methods do you accept?
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- **Interac e-Transfer (preferred):** Send to pay@dbits.ca with your invoice number in the message field. Instant, no holds.
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- **Credit/Visa Debit:** Online via customer portal, in-store, or over the phone.
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- **Cash:** In-store at 607 St George Blvd, Suite 103, Moncton.
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- **Cheque:** Payable to "digiBandit IT Services" with invoice number in memo. First-time cheques have a 5-business-day hold.
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---
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## Guarantees
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### No-Surprise Guarantee
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Your quote is your quote. We don't nickel-and-dime you for support calls or "emergency" fees during business hours. If your needs change significantly, we'll requote - but you won't get a surprise invoice.
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### Your Data, Your Control
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Your data is your data. Backups are encrypted before they leave your device. Core infrastructure is self-hosted in Canada. If we part ways, you get full documentation and clean exports.
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---
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## Get Started
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**Location:** 607 St George Blvd, Suite 103, Moncton NB
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**Phone:** 506-988-9243 (call) | 506-404-0055 (text)
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**Email:** hey@dbits.ca
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**Online:** Submit a ticket at [portal.dbits.ca](https://portal.dbits.ca)
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Free assessment. Custom quote in 24 hours. No pressure - if we're not a fit, we'll say so.
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