Joey King
ca76a6d644
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126 lines
3.8 KiB
Markdown
126 lines
3.8 KiB
Markdown
---
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title: User Management Tiers
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description: > For service overview, see [User Management](./User_Management.md).
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category: policies
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tags: [policies]
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permalink: go.dbits.ca/dd/user-management-tiers
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---
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# User Management Tiers
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> For service overview, see [User Management](./User_Management.md).
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At digiBandit, we manage your users alongside your devices. User Management services ensure your team has the right access, the right tools, and the right support to get their work done.
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## Service Tiers
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We offer three levels of user management to match your needs:
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| Tier | What's Included |
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|------|-----------------|
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| **Basic** | Account onboarding/offboarding, identity management |
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| **Standard** | Basic + business hours remote support |
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| **Fully Managed** | Standard + GCPW identity integration + unlimited support |
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[View pricing and bundling options](https://dbits.ca/manage)
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---
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## What's Included
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### All Tiers
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- **User Onboarding:** New employee? We set up their accounts, permissions, and access across all your systems.
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- **User Offboarding:** Employee leaving? We ensure proper access revocation, data handling, and account cleanup.
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- **Identity Management:** Centralized user accounts with proper access controls.
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- **Documentation:** We maintain records of who has access to what.
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### Standard & Fully Managed
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- **Remote Support:** Business hours access to our support team for user issues (Standard) or unlimited support (Fully Managed).
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- **Password Resets:** Quick resolution when users get locked out.
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- **Access Requests:** Need to grant or revoke access? We handle it.
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### Fully Managed Only
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- **GCPW Integration:** Google Credential Provider for Windows - users sign into their computer with their Google account. One identity, one password.
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- **Priority Response:** Your support requests go to the front of the queue.
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- **Unlimited Support:** No hourly charges for user support issues.
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---
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## User Add-Ons
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Enhance user security and productivity with these optional services:
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| Add-On | Description |
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|--------|-------------|
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| **Security Awareness Training** | Phishing simulations and security training via Huntress SAT |
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| **Printix** | Cloud printing - print from anywhere to any printer |
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| **VaultWarden** | Self-hosted password manager (included storage) |
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| **BitWarden** | Enterprise password manager with SSO integration |
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---
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## How User Management Works
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When we onboard a user, we:
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1. Create accounts in your organization's systems (Google Workspace, Microsoft 365, etc.)
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2. Set up appropriate permissions and group memberships
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3. Configure their devices with proper identity integration
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4. Document the setup in your ITFlow portal
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When we offboard a user, we:
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1. Revoke access to all systems immediately
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2. Transfer or archive data as directed
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3. Remove licenses to stop billing
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4. Document the offboarding for compliance
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---
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## Identity Options
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### Google Credential Provider for Windows (GCPW)
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For organizations using Google Workspace, GCPW lets users sign into Windows with their Google account:
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- **One password** for Windows and all Google services
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- **Automatic sync** between Google password changes and Windows
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- **Offline access** with cached credentials
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- **No separate Windows password** to manage
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Included with Fully Managed user tier.
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### CloudDirectory (Legacy)
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JumpCloud-based identity management. We're migrating customers to GCPW where applicable.
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---
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## What We Need From You
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- Employee information for onboarding (name, email, department, start date)
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- Advance notice for offboarding (same-day is fine, but earlier is better)
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- Approval for access requests
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---
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## Questions?
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- **Portal:** [portal.dbits.ca](https://portal.dbits.ca/)
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- **Email:** hey@dbits.ca
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- **Phone:** 506-404-0055
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- **Text:** 506-404-0055
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Or visit [dbits.ca/contact](https://dbits.ca/contact) to reach us.
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<!-- dbits-0008 -->
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