Joey King
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110 lines
4.3 KiB
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110 lines
4.3 KiB
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---
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title: Standard Repair Agreement
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description: This agreement outlines the terms and conditions for repair services provided by digiBandit.
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category: legal
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tags: [legal, policy]
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permalink: go.dbits.ca/dd/standard-repair-agreement
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---
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# Standard Repair Agreement
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This agreement outlines the terms and conditions for repair services provided by digiBandit.
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---
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## Service Authorization
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By submitting a device for repair, you authorize digiBandit to:
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- Diagnose the reported issue(s)
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- Perform necessary repairs as quoted and approved
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- Test the device to verify repair completion
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- Contact you regarding findings, recommendations, or additional issues discovered
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## Diagnostic Fee
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- **Standard diagnostic**: $60 (tax included — includes within one business day report and estimate)
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- **Advanced diagnostic** (data recovery, board-level): Quoted per case
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- If you proceed with the repair, your diagnostic fee is already included in the repair quote
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- If you decline the repair, the diagnostic fee covers the assessment — nothing else owing
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## Repair Process
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1. **Intake**: Device received, issue documented, diagnostic fee collected ($60, tax included)
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2. **Diagnosis**: Technician evaluates device and identifies issue(s) within one business day
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3. **Report & Estimate**: You receive a detailed report and repair estimate for approval
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4. **Approval**: Repair proceeds only after your written or verbal approval
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5. **Repair**: Work performed by certified technicians (repairs start at $200, diagnostic included)
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6. **Testing**: Device tested to verify successful repair
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7. **Pickup**: You're notified when device is ready for pickup
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## Pricing & Payment
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- Diagnostic fee: $60, tax included (included in repair quote if you proceed)
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- Repairs start at $200 (diagnostic included, covers up to 3 hours of labor)
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- All quotes are estimates; final price may vary if additional issues are discovered
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- Additional work requires your approval before proceeding
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- Payment is due upon pickup
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- Accepted methods: Cash, Debit, Credit Card, e-Transfer (pay@dbits.ca)
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## Warranty
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| Type | Coverage | Duration |
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|------|----------|----------|
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| Labor | Our workmanship on the repair performed | 1 year |
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| Parts | Defects in parts we install | Manufacturer warranty or 90 days |
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**Warranty does not cover:**
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- Physical damage after repair
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- Liquid damage after repair
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- Issues unrelated to the original repair
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- Devices repaired elsewhere after our service
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- Software issues (unless part of original repair)
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- Parts supplied by the customer (see below)
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## Customer-Supplied Parts
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If a required part is not available from our North American suppliers, we will provide you with a link to source it yourself. In this case:
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- You take your device home and order the part independently
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- When the part arrives, bring both the device and the part back to us
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- We will complete the repair at our standard labor rate
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- **No warranty is provided on customer-supplied parts** — we warranty our labor only
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- This will be noted on your invoice
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## Data & Privacy
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- **Your data is your responsibility**: Back up your data before submitting your device
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- digiBandit is not responsible for data loss during repair
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- We do not access personal files unless required for testing
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- Devices may be wiped if necessary for repair (with your approval)
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## Abandoned Devices
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Devices not picked up within **90 days** of completion notification may be:
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- Considered abandoned property
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- Recycled or disposed of
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- Used to offset repair costs
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Storage fees of **$10/week** apply after 30 days. We will attempt to contact you at 30, 60, and 90 days before considering a device abandoned.
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## Liability
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- Maximum liability is limited to the repair cost charged
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- digiBandit is not liable for pre-existing conditions, undisclosed damage, or issues unrelated to our repair
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- We are not responsible for data loss—always maintain backups
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## Device Condition
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By submitting your device, you confirm:
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- You own the device or have authorization to request repairs
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- You have disclosed all known issues and damage
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- The device is not stolen or subject to legal dispute
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---
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## Agreement
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By submitting a device for repair, you acknowledge that you have read, understood, and agree to the terms outlined in this Standard Repair Agreement.
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For questions or concerns, contact us at hey@dbits.ca or (506) 404-0055.
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