Joey King
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115 lines
3.6 KiB
Markdown
115 lines
3.6 KiB
Markdown
---
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title: Install Monitoring Agent (Business)
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description: How to install the digiBandit monitoring agent on a business device. For managed IT (MITS) clients.
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category: getting-started
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tags: [getting_started, onboarding, monitoring, bdm, mits]
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permalink: go.dbits.ca/dd/install-business-agent
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---
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# Install Monitoring Agent (Business)
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Your digiBandit technician will provide you with a personalized installation link for your organization. This guide walks you through using that link to install the monitoring agent on your computer.
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Installation takes about 2 minutes and does not require a restart.
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> **Don't have an installation link?** Contact your digiBandit technician or email hey@dbits.ca to request one.
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---
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## Windows
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### Option 1: PowerShell (Recommended)
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1. Open **PowerShell as Administrator** (right-click the Start menu, select "Windows Terminal (Admin)" or "PowerShell (Admin)").
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2. Your technician will provide a command that looks like this:
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```
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irm your-install-link | iex
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```
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3. Paste the command and press Enter.
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4. The installer will download and run automatically. No further action is needed.
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### Option 2: Direct Download
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1. Open the installation link your technician provided in your web browser.
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2. A file will download automatically. Run it.
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3. If prompted by Windows Defender or SmartScreen, click **More info**, then **Run anyway**.
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4. The installer will finish on its own. No further action is needed.
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---
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## Mac
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1. Open **Terminal** (search for "Terminal" in Spotlight, or find it in Applications > Utilities).
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2. Your technician will provide a command that looks like this:
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```
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curl -sL your-install-link | sudo bash
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```
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3. Paste the command and press Enter.
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4. Enter your Mac password when prompted (you will not see characters as you type, that is normal).
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5. The installer will finish on its own. No further action is needed.
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This works on both Intel and Apple Silicon Macs.
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---
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## Linux
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1. Open a terminal.
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2. Your technician will provide a command that looks like this:
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```
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curl -sL your-install-link | sudo bash
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```
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3. Paste the command and press Enter.
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4. The installer will finish on its own. No further action is needed.
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Supports x86_64, ARM64, and i686 architectures. Requires systemd.
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---
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## What Happens Next
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After installation, your device appears in our system and a technician will review it within one business day.
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1. The device is placed in the onboarding queue for your organization.
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2. A digiBandit technician verifies the device, confirms it belongs to your account, and audits its current state.
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3. The device is enrolled in the appropriate management services for your plan.
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4. From that point on, your device is actively managed: health monitoring, security updates, and remote support.
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No automated changes will occur until a technician has reviewed and approved the device.
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---
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## Verifying the Agent is Running
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After installation, you can confirm the agent is running:
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**Windows:** Look for "Tactical RMM Agent" in Task Manager (Services tab).
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**Mac:** Run `sudo launchctl list | grep tactical` in Terminal. You should see a result.
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**Linux:** Run `systemctl status tacticalagent`. It should show "active (running)."
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If the agent is not running, contact your technician.
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---
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## Need Help?
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If you run into any issues during installation, reach out to us:
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- **Email:** hey@dbits.ca
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- **Phone:** (506) 404-0055
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- **Support Portal:** [portal.dbits.ca](https://portal.dbits.ca)
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---
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## Related
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- [Device Management](../Services/Device_Management.md) - What's included in managed device services
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- [Methods of Contact](Methods_of_Contact.md) - All the ways to reach us
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