Joey King
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50 lines
1.5 KiB
Markdown
50 lines
1.5 KiB
Markdown
---
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title: Contact
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description: How to reach digiBandit IT Services for support, service requests, and consultations.
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category: getting-started
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tags: [getting_started]
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permalink: go.dbits.ca/dd/gs/contact
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---
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# Contact
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## Overview
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digiBandit offers multiple contact methods, with the ticketing system being the preferred option for fastest response times.
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## Availability by Method
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**Break/Fix (Repair Services)**
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- Storefront & Walk-in: Daily, 12 PM-5 PM
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- After-hours support available via custom agreement
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## Contact Methods
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### Ticketing System (Recommended)
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- Platforms: dbits.ca/ticket, portal.dbits.ca, digiBandit Tray Utility
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- Submit requests through forms and track status on customer portal
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- Ideal for: tickets, service requests, planning
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- Includes access to internal documentation
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- Hours: Mon-Fri, 8 AM-8 PM
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### Phone: (506) 404-0055
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- Self-hosted phone system with auto attendant
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- Hours: Mon-Fri, 8 AM-8 PM
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- System includes welcome message, special announcements, ring group distribution to staff, and voicemail
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### Email
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- Address: hey@dbits.ca
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- Include detailed information for faster resolution
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- Best for: tickets, service requests, planning
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### Live Chat
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- Integrated in support software tray menu
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- Real-time communication with representatives
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- Best for: quick questions and support walkthroughs
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- Hours: Mon-Fri, 8 AM-8 PM
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### In-Person Meetings
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- Book at dbits.ca/contact
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- Location: 607 St George Blvd, Suite 103, Moncton, NB E1E 2C2
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- Best for: consultations, assessments, special projects
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- By request based on type, duration, and agreement
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