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Update phone system guide with correct hours
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Support: Mon-Fri 8a-8p, Walk-in repair: Daily 12p-5p
Added note about known-client after-hours logging and department-specific closed messages.
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Joey King 2026-03-14 16:40:17 +00:00
parent 0479244d65
commit d3ac0f780e
1 changed files with 10 additions and 3 deletions
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Phone_System.md
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@ -2,7 +2,7 @@
**Document Type:** Service Guide
**Date:** March 2026
**Version:** 1.0
**Version:** 1.1
---
@ -14,7 +14,10 @@
## Business Hours
Monday to Friday, 8:00 AM to 5:00 PM Atlantic Time.
| Service | Hours |
|---------|-------|
| **Support (phone, remote, managed services)** | Monday to Friday, 8:00 AM to 8:00 PM Atlantic Time |
| **Walk-in Repair (drop-offs, pickups, in-person)** | Daily, 12:00 PM to 5:00 PM Atlantic Time |
After hours, calls go directly to voicemail. We will return your call on the next business day.
@ -22,7 +25,9 @@ After hours, calls go directly to voicemail. We will return your call on the nex
### If We Recognize Your Number
You skip the menu entirely. Your call goes straight to our team. No buttons to press.
You skip the menu entirely. Your call goes straight to our team based on your account type. No buttons to press.
If we are closed when you call, your call is still logged and our team will follow up with you.
### If We Don't Recognize Your Number
@ -40,6 +45,8 @@ You skip the menu entirely. Your call goes straight to our team. No buttons to p
If you don't press anything, your call goes to voicemail.
If you select a department that is currently closed, you will hear that department's hours and be offered voicemail.
## Voicemail
- Leave a message up to 2 minutes long