digiBandit/digiDocs
6
0
Fork 0
Code Issues Pull requests Projects Releases Packages Wiki Activity Actions
digiDocs/Phone_System.md
Joey King d3ac0f780e
All checks were successful
Regenerate Documentation Index / regenerate-index (push) Successful in 11s
Details
Update phone system guide with correct hours 
Support: Mon-Fri 8a-8p, Walk-in repair: Daily 12p-5p
Added note about known-client after-hours logging and department-specific closed messages.
2026-03-14 16:40:17 +00:00

2.3 KiB
Raw Blame History

Phone System

Document Type: Service Guide Date: March 2026 Version: 1.1

Contact Numbers

Main: (506) 404-0055 Email: hey@dbits.ca Text: (506) 404-0055 (SMS supported)

Business Hours

Service Hours
Support (phone, remote, managed services) Monday to Friday, 8:00 AM to 8:00 PM Atlantic Time
Walk-in Repair (drop-offs, pickups, in-person) Daily, 12:00 PM to 5:00 PM Atlantic Time

After hours, calls go directly to voicemail. We will return your call on the next business day.

When You Call

If We Recognize Your Number

You skip the menu entirely. Your call goes straight to our team based on your account type. No buttons to press.

If we are closed when you call, your call is still logged and our team will follow up with you.

If We Don't Recognize Your Number

  1. You hear a brief greeting
  2. Have a ticket number? Press 1, then enter your ticket number when you're ready (take your time, no rush)
  3. No ticket number? Just stay on the line. The menu will play automatically after a few seconds.

Department Menu

  • Press 2 for repairs and technical support (English)
  • Press 3 pour le service en francais (reparations)
  • Press 5 for managed services and accounts (English)
  • Press 6 pour les services geres (francais)
  • Press 0 to leave a voicemail

If you don't press anything, your call goes to voicemail.

If you select a department that is currently closed, you will hear that department's hours and be offered voicemail.

Voicemail

  • Leave a message up to 2 minutes long
  • Your voicemail is transcribed and a support ticket is created automatically
  • You will receive a text message confirming we got your voicemail
  • We will call you back as soon as possible

Text Messages (SMS)

You can text (506) 404-0055 directly. Your message creates a support ticket and our team will follow up.

Missed Calls

If we miss your call and you don't leave a voicemail, a support ticket is still created for known contacts and we will call you back. You will receive a text message letting you know.

Ticket Numbers

Your ticket number is the number shown on your support ticket (e.g., 2607814). If you call back about the same issue, entering your ticket number connects your call to the existing ticket so our team has full context.