diff --git a/Phone_System.md b/Phone_System.md
index 6b2c8aa..30385c5 100644
--- a/Phone_System.md
+++ b/Phone_System.md
@@ -2,7 +2,7 @@
 
 **Document Type:** Service Guide
 **Date:** March 2026
-**Version:** 1.0
+**Version:** 1.1
 
 ---
 
@@ -14,7 +14,10 @@
 
 ## Business Hours
 
-Monday to Friday, 8:00 AM to 5:00 PM Atlantic Time.
+| Service | Hours |
+|---------|-------|
+| **Support (phone, remote, managed services)** | Monday to Friday, 8:00 AM to 8:00 PM Atlantic Time |
+| **Walk-in Repair (drop-offs, pickups, in-person)** | Daily, 12:00 PM to 5:00 PM Atlantic Time |
 
 After hours, calls go directly to voicemail. We will return your call on the next business day.
 
@@ -22,7 +25,9 @@ After hours, calls go directly to voicemail. We will return your call on the nex
 
 ### If We Recognize Your Number
 
-You skip the menu entirely. Your call goes straight to our team. No buttons to press.
+You skip the menu entirely. Your call goes straight to our team based on your account type. No buttons to press.
+
+If we are closed when you call, your call is still logged and our team will follow up with you.
 
 ### If We Don't Recognize Your Number
 
@@ -40,6 +45,8 @@ You skip the menu entirely. Your call goes straight to our team. No buttons to p
 
 If you don't press anything, your call goes to voicemail.
 
+If you select a department that is currently closed, you will hear that department's hours and be offered voicemail.
+
 ## Voicemail
 
 - Leave a message up to 2 minutes long