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107 lines
3.1 KiB
Markdown
107 lines
3.1 KiB
Markdown
---
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title: Tools We Use
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description: **Transparency matters.** This is a complete list of the software and services we use to manage, secure, and support your devices. We believe you should know exactly what's running on your systems ...
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category: root
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tags: []
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---
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# Tools We Use
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**Transparency matters.** This is a complete list of the software and services we use to manage, secure, and support your devices. We believe you should know exactly what's running on your systems and where your data goes.
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Services marked **Self-Hosted** store data on our own infrastructure in Canada.
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---
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## Remote Monitoring & Management
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| Tool | Purpose | Hosting |
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|------|---------|---------|
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| **Tactical RMM** | Device monitoring, patch management, script automation | Self-Hosted |
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| **RustDesk** | Remote desktop support | Self-Hosted |
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| **MeshCentral** | Secondary remote access (backup) | Self-Hosted |
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---
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## Security
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| Tool | Purpose | Hosting |
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|------|---------|---------|
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| **Huntress EDR** | Endpoint detection & response, threat hunting | US Cloud |
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| **dbitsDNS** | DNS filtering, content blocking | Self-Hosted |
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| **Bitwarden** | Password management | Self-Hosted (VaultWarden) |
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---
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## Backup & Recovery
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| Tool | Purpose | Hosting |
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|------|---------|---------|
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| **MSP360 (dataBack)** | Managed backup agent | US Cloud + B2 Storage |
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| **Backblaze B2** | Cloud storage for backups | US Cloud |
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---
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## Communication
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| Tool | Purpose | Hosting |
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|------|---------|---------|
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| **Rocket.Chat** | Team messaging, client communication | Self-Hosted |
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| **FreePBX** | VoIP phone system | Self-Hosted |
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| **SMTP2GO** | Email relay service | NZ Cloud |
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---
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## Documentation & Ticketing
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| Tool | Purpose | Hosting |
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|------|---------|---------|
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| **ITFlow (Ops)** | PSA, ticketing, client management, invoicing | Self-Hosted |
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| **digiDocs** | Customer documentation | GitHub Pages |
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---
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## Identity & Access
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| Tool | Purpose | Hosting |
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|------|---------|---------|
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| **Google Workspace** | Email, calendar, cloud storage | Google Cloud |
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| **Google Credential Provider** | Windows login with Google accounts | Google Cloud |
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| **Printix** | Print management | EU Cloud |
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---
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## Infrastructure
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| Tool | Purpose | Hosting |
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|------|---------|---------|
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| **Cloudflare** | DNS, CDN, DDoS protection | US Cloud |
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| **Proxmox** | Virtualization | Self-Hosted |
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| **Netmaker** | VPN infrastructure | Self-Hosted |
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---
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## Automation
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| Tool | Purpose | Hosting |
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|------|---------|---------|
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| **n8n** | Workflow automation | Self-Hosted |
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| **GitHub Actions** | CI/CD, automated deployments | GitHub Cloud |
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---
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## Why Self-Hosted?
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We self-host critical infrastructure because:
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1. **Data Sovereignty** - Your data stays in Canada on servers we control
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2. **Privacy** - No third-party access to your information
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3. **Reliability** - We control uptime and maintenance schedules
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4. **Cost** - Lower long-term costs passed on to you
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5. **Customization** - Tools tailored to your needs
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---
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## Questions?
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Want to know more about any of these tools? [Contact us](Getting%20Started/Contact.md) or ask your technician during your next support session.
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