digiDocs/Getting Started/Install_Monitoring_Agent.md

title	description	category	tags
Install Monitoring Agent	How to install the digiBandit monitoring agent on your Windows, Mac, or Linux computer.	getting-started	getting_started onboarding monitoring

Install Monitoring Agent

The digiBandit monitoring agent keeps your computer healthy and secure. Once installed, it runs quietly in the background and lets our team monitor for issues, push updates, and provide remote support when you need it.

Installation takes about 2 minutes and does not require a restart.

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Windows

Option 1: Download and Run

1. Open this link in your browser: go.dbits.ca/dl/pdm/win
2. A file will download automatically. Run it.
3. If prompted by Windows Defender or SmartScreen, click More info, then Run anyway.
4. The installer will finish on its own. No further action is needed.

Option 2: PowerShell Command

1. Open PowerShell as Administrator (right-click the Start menu, select "Windows Terminal (Admin)" or "PowerShell (Admin)").
2. Paste this command and press Enter:

irm go.dbits.ca/dl/pdm/ps | iex

3. The installer will download and run automatically. No further action is needed.

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Mac

1. Open Terminal (search for "Terminal" in Spotlight, or find it in Applications > Utilities).
2. Paste this command and press Enter:

curl -sL go.dbits.ca/dl/pdm/mac | sudo bash

3. Enter your Mac password when prompted (you will not see characters as you type, that is normal).
4. The installer will finish on its own. No further action is needed.

This works on both Intel and Apple Silicon Macs.

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Linux

1. Open a terminal via SSH or direct console (not a graphical desktop session).
2. Run this command:

curl -sL go.dbits.ca/rmm-linux | sudo bash

3. The installer will finish on its own. No further action is needed.

Supports x86_64, ARM64, and i686 architectures. Requires systemd.

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What Happens Next

After installation, your device is placed into our onboarding queue. It will not be actively managed right away.

Here is what to expect:

1. Your device appears in our system and waits in the onboarding queue.
2. A digiBandit technician reviews the device, confirms it is linked to your account, and audits its current state.
3. Once verified, the technician registers the device and enrolls it in the appropriate services for your plan.
4. From that point on, your device is actively managed: health monitoring, security updates, and remote support.

No automated changes, updates, or monitoring will occur until a technician has reviewed and approved the device. This ensures everything is set up correctly for your specific environment.

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Uninstalling the Agent

If you need to remove the agent, follow the steps for your operating system.

Windows

1. Open Settings > Apps > Installed Apps (or Add or Remove Programs on older versions).
2. Find Tactical RMM Agent and Mesh Agent in the list.
3. Click Uninstall on each one and follow the prompts.

Mac

1. Open Terminal and run:

sudo /usr/local/mesh_services/meshagent/meshagent -fulluninstall
sudo launchctl unload /Library/LaunchDaemons/tacticalagent.plist 2>/dev/null
sudo rm -f /usr/local/bin/tacticalagent

Linux

1. Run the same install script with the uninstall flag:

curl -sL go.dbits.ca/rmm-linux | sudo bash -s -- --uninstall

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Need Help?

If you run into any issues during installation or removal, reach out to us:

• Email: hey@dbits.ca
• Phone: (506) 404-0055
• Support Portal: portal.dbits.ca

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Related Documentation

• Methods of Contact
• Ops Portal Guide