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digiDocs/Policies/User_Management_Tiers.md
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- Backup/ (4 docs) - Recovery, disaster planning
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2026-01-24 17:13:47 -04:00

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User Management Tiers

For service overview, see User Management.

At digiBandit, we manage your users alongside your devices. User Management services ensure your team has the right access, the right tools, and the right support to get their work done.

Service Tiers

We offer three levels of user management to match your needs:

Tier What's Included
Basic Account onboarding/offboarding, identity management
Standard Basic + business hours remote support
Fully Managed Standard + GCPW identity integration + unlimited support

View pricing and bundling options

What's Included

All Tiers

  • User Onboarding: New employee? We set up their accounts, permissions, and access across all your systems.

  • User Offboarding: Employee leaving? We ensure proper access revocation, data handling, and account cleanup.

  • Identity Management: Centralized user accounts with proper access controls.

  • Documentation: We maintain records of who has access to what.

Standard & Fully Managed

  • Remote Support: Business hours access to our support team for user issues (Standard) or unlimited support (Fully Managed).

  • Password Resets: Quick resolution when users get locked out.

  • Access Requests: Need to grant or revoke access? We handle it.

Fully Managed Only

  • GCPW Integration: Google Credential Provider for Windows - users sign into their computer with their Google account. One identity, one password.

  • Priority Response: Your support requests go to the front of the queue.

  • Unlimited Support: No hourly charges for user support issues.

User Add-Ons

Enhance user security and productivity with these optional services:

Add-On Description
Security Awareness Training Phishing simulations and security training via Huntress SAT
Printix Cloud printing - print from anywhere to any printer
VaultWarden Self-hosted password manager (included storage)
BitWarden Enterprise password manager with SSO integration

How User Management Works

When we onboard a user, we:

  1. Create accounts in your organization's systems (Google Workspace, Microsoft 365, etc.)
  2. Set up appropriate permissions and group memberships
  3. Configure their devices with proper identity integration
  4. Document the setup in your ITFlow portal

When we offboard a user, we:

  1. Revoke access to all systems immediately
  2. Transfer or archive data as directed
  3. Remove licenses to stop billing
  4. Document the offboarding for compliance

Identity Options

Google Credential Provider for Windows (GCPW)

For organizations using Google Workspace, GCPW lets users sign into Windows with their Google account:

  • One password for Windows and all Google services
  • Automatic sync between Google password changes and Windows
  • Offline access with cached credentials
  • No separate Windows password to manage

Included with Fully Managed user tier.

CloudDirectory (Legacy)

JumpCloud-based identity management. We're migrating customers to GCPW where applicable.

What We Need From You

  • Employee information for onboarding (name, email, department, start date)
  • Advance notice for offboarding (same-day is fine, but earlier is better)
  • Approval for access requests

Questions?

Or visit dbits.ca/contact to reach us.