def3405e39
Structure: - Services/ (22 docs) - Device mgmt, VoIP, MDM, etc. - Products/ (10 docs) - dataBack, Huntress, BitWarden, etc. - Security/ (6 docs) - Cyber insurance, PAM, awareness - Backup/ (4 docs) - Recovery, disaster planning - Policies/ (7 docs) - BYOD, user mgmt, credentials - Legal/ (5 docs) - MSA, agreements, warranties - Getting Started/ (8 docs) - Welcome, contact, tickets
1.4 KiB
1.4 KiB
Contact
Overview
digiBandit offers multiple contact methods, with the ticketing system being the preferred option for fastest response times.
Availability by Method
Break/Fix (Repair Services)
- Storefront & Walk-in: Mon–Sat, 9 AM–5 PM
- After-hours support available via custom agreement
Contact Methods
Ticketing System (Recommended)
- Platforms: dbits.ca/ticket, portal.dbits.ca, digiBandit Tray Utility
- Submit requests through forms and track status on customer portal
- Ideal for: tickets, service requests, planning
- Includes access to internal documentation
- Hours: Mon–Sat, 9 AM–5 PM
Phone: (506) 404-0055
- Redirects to Google Voice auto attendant at (506) 248-8023
- Hours: Mon–Sat, 9 AM–5 PM
- System includes welcome message, special announcements, ring group distribution to staff, and voicemail
- Address: hey@dbits.ca
- Include detailed information for faster resolution
- Best for: tickets, service requests, planning
Live Chat
- Integrated in support software tray menu
- Real-time communication with representatives
- Best for: quick questions and support walkthroughs
- Hours: Mon–Sat, 9 AM–5 PM
In-Person Meetings
- Book at dbits.ca/contact
- Location: 607 St George Blvd, Suite 103, Moncton, NB E1E 2C2
- Best for: consultations, assessments, special projects
- By request based on type, duration, and agreement