Joey King
21fd825e21
Some checks failed
Regenerate Documentation Index / regenerate-index (push) Failing after 1s
177 lines
5.3 KiB
Markdown
177 lines
5.3 KiB
Markdown
---
|
|
title: Device Management
|
|
description: At the core of our services is a commitment to keeping your computers and devices in prime condition. Our Device Management services ensure peace of mind, knowing that every aspect of your technolo...
|
|
category: services
|
|
tags: [device, services]
|
|
permalink: go.dbits.ca/dd/device-management
|
|
---
|
|
|
|
# Device Management
|
|
|
|
# Device Management
|
|
|
|
At the core of our services is a commitment to keeping your computers and devices in prime condition. Our Device Management services ensure peace of mind, knowing that every aspect of your technological infrastructure is under the vigilant eye of digiBandit.
|
|
|
|
## Service Tiers
|
|
|
|
We offer three levels of device management to match your needs:
|
|
|
|
Tier
|
|
What's Included
|
|
|
|
**Basic**
|
|
Monitoring, alerts, endpoint detection (Huntress EDR)
|
|
|
|
**Standard**
|
|
Basic + patching, policies, hardening, compliance
|
|
|
|
**Fully Managed**
|
|
Standard + complete lifecycle management, priority response
|
|
|
|
[View pricing and bundling options](https://dbits.ca/manage)
|
|
|
|
---
|
|
|
|
## What's Included
|
|
|
|
- **Managed Software and OS Updates:** Stay current with the latest features and security patches.
|
|
|
|
- **Performance Optimization:** We fine-tune your devices for peak performance.
|
|
|
|
- **Drive Monitoring:** Proactive drive health checks to catch issues before they become failures.
|
|
|
|
- **Uptime Monitoring:** Real-time monitoring to minimize downtime.
|
|
|
|
- **Remote Support:** Direct access to our team for troubleshooting and assistance.
|
|
|
|
- **Security Stack:** Endpoint detection, privilege management, and DNS filtering working together to protect your systems.
|
|
|
|
---
|
|
|
|
## How Device Management Works
|
|
|
|
When you subscribe to managed services, we install a set of tools on your devices that allow us to keep them secure, updated, and running smoothly.
|
|
|
|
We support **Windows, macOS, and Linux** devices.
|
|
|
|
**Ready to get started?** [Contact us](https://dbits.ca/contact) and we'll handle the setup for you.
|
|
|
|
For a complete list of the software we install and where your data is stored, see **[Tools We Use](https://dbits.ca/tools-we-use/)**.
|
|
|
|
### What You'll See
|
|
|
|
- **dbits Tray:** A small system tray icon that gives you quick access to our support portal and lets you request remote assistance.
|
|
|
|
- **Google Sign-In (GCPW):** If your organization uses Google Workspace, you'll sign into Windows with your Google account. One password for everything.
|
|
|
|
- **AutoElevate Prompts:** When you need to install software or make changes that require admin rights, you'll see an approval prompt instead of being blocked.
|
|
|
|
---
|
|
|
|
## What Access We Have
|
|
|
|
Full administrative access to managed devices. This is required to:
|
|
|
|
- Install and update software
|
|
|
|
- Apply security patches
|
|
|
|
- Respond to threats in real-time
|
|
|
|
- Troubleshoot issues remotely
|
|
|
|
- Enforce security policies
|
|
|
|
This is industry standard for managed IT services. Without administrative access, we cannot keep your devices secure or supported.
|
|
|
|
### What We Do
|
|
|
|
- Automated patching and updates
|
|
|
|
- 24/7 security monitoring and threat response
|
|
|
|
- Remote troubleshooting when you submit a support request
|
|
|
|
- Policy enforcement (security settings, approved software, etc.)
|
|
|
|
- Backup management
|
|
|
|
### What We Don't Do
|
|
|
|
- Keystroke logging
|
|
|
|
- Screen recording or screenshots
|
|
|
|
- Browsing history tracking
|
|
|
|
- Reading your emails or files
|
|
|
|
- Employee productivity surveillance
|
|
|
|
Our tools are for security and support, not surveillance. We're not watching you work.
|
|
|
|
### Who Can See What
|
|
|
|
- **digiBandit:** Device health, installed software, security alerts, remote access for support
|
|
|
|
- **Huntress:** Security telemetry only (threat detection, not file contents)
|
|
|
|
- **You:** Full use of your device as normal
|
|
|
|
---
|
|
|
|
## If Your Employees Use Managed Devices
|
|
|
|
If the devices we manage are used by your employees, you are responsible for:
|
|
|
|
- Informing employees that devices are managed and monitored for security purposes
|
|
|
|
- Obtaining any consent required under employment or privacy law
|
|
|
|
- Including device management in your workplace policies as appropriate
|
|
|
|
We manage devices, not employment relationships. Compliance with the Employment Standards Act, PIPEDA, or any other employment/privacy legislation as it relates to your staff is your responsibility as the employer.
|
|
|
|
If you need template language for employee notification, we're happy to help.
|
|
|
|
---
|
|
|
|
## Personal Device Management
|
|
|
|
Looking for monitoring and support for your personal computer instead of a business device? See [Personal Device Management](Personal_Device_Management.md).
|
|
|
|
---
|
|
|
|
## Mobile Device Management (MDM)
|
|
|
|
For iOS, iPadOS, and Android devices, we offer MDM solutions including:
|
|
|
|
- Device enrollment via Apple DEP, Apple Configurator, Android Enterprise, or Samsung Knox
|
|
|
|
- App deployment and management
|
|
|
|
- Security policy enforcement
|
|
|
|
- Remote wipe capabilities for lost devices or employee departures
|
|
|
|
---
|
|
|
|
## No Partial Coverage
|
|
|
|
Device management is all or nothing. If a device is under managed services, it has the full security stack installed. We don't offer partial monitoring or "RMM-lite" options.
|
|
|
|
If you don't want a device managed, that device is outside the scope of our services and support.
|
|
|
|
---
|
|
|
|
## Questions?
|
|
|
|
- **Portal:** [portal.dbits.ca](https://portal.dbits.ca/)
|
|
|
|
- **Email:** hey@dbits.ca
|
|
|
|
- **Phone:** 506-404-0055
|
|
|
|
- **Text:** 506-404-0055
|
|
|
|
Or visit [dbits.ca/contact](https://dbits.ca/contact) to reach us.
|