Joey King
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86 lines
3.1 KiB
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---
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title: Remote Access (RCC)
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description: How to set up and use Remote Control and Connect (RCC) for accessing your work computer remotely
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category: services
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tags:
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- remote-access
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- rcc
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- getting-started
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---
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# Remote Access (RCC)
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Remote Control and Connect (RCC) by digiBandit lets you securely access your work computer from anywhere. Whether you're working from home, traveling, or just need to grab a file, RCC gives you full access to your office desktop.
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## What is RCC?
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RCC is a remote desktop tool that lets you see and control your work computer from another device. Think of it as bringing your office computer home with you.
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- Access your office desktop from anywhere
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- Transfer files between computers
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- Use all your work applications remotely
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- Secure, encrypted connections through our private servers
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## Getting Started
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### 1. Check your email
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Look for an invitation email from **rcc@dbits.ca**. This contains a link to create your account. If you don't see it, check your spam folder or contact us.
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### 2. Create your account
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Click the link in the email and set a password. Then log in at **[rcc.dbits.ca](https://rcc.dbits.ca)**.
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### 3. Install on your work computer
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Download the installer from: **[rcc.dbits.ca/download/rcc-by-dbits.msi](https://rcc.dbits.ca/download/rcc-by-dbits.msi)**
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Run the installer and follow the prompts. Note the **Device ID** shown on the main screen.
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### 4. Set a permanent password
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This is the password you'll use to connect remotely:
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1. Open RCC on your work computer
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2. Click the three dots (**...**) next to your ID
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3. Click **Security**
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4. Set a permanent password and click **Apply**
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### 5. Install on your home computer
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Download and install the same file on your home or laptop computer. Log in with your account credentials.
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### 6. Connect
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Open the **Address Book** in the RCC app on your home computer. Your work computer should appear. Double-click it and enter your permanent password.
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## Important Notes
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- Your work computer must be **powered on** and **connected to the internet** to connect
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- Your **permanent password** (set in Security settings) is different from your **account password**
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- Ignore the "one time password" on the main screen. Always use your permanent password
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- RCC runs automatically in the background after installation
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## Troubleshooting
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**Can't connect?**
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- Make sure your work computer is on and online
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- Check you're using your permanent password (not the one-time password)
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- Make sure you're logged into your RCC account on your home computer
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**Need the installer?**
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Download from [rcc.dbits.ca/download/rcc-by-dbits.msi](https://rcc.dbits.ca/download/rcc-by-dbits.msi)
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**Antivirus blocking RCC?**
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Remote access tools sometimes trigger security alerts. Contact us and we'll help whitelist it.
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**Forgot your password?**
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Go to your work computer, open RCC, click the three dots > Security, and set a new one.
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## Need Help?
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- **Email:** hey@dbits.ca
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- **Phone:** (506) 404-0055
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- **Live Chat:** [chat.dbits.ca](https://chat.dbits.ca)
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We're happy to help with setup, troubleshooting, or any questions about remote access.
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