Joey King
443215300a
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155 lines
4.4 KiB
Markdown
155 lines
4.4 KiB
Markdown
---
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title: Contact & Context
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description: Real people. Real help. Fast responses, honest answers.
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category: about
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tags: []
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permalink: go.dbits.ca/dd/about/contact
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---
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# Contact & Context
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Real people. Real help. Fast responses, honest answers.
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---
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## Quick Stats
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| Metric | Value |
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|--------|-------|
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| Clients Served | 2,914 |
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| Jobs Completed | 6,571 |
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| Reviews | 188 (Google + Facebook) |
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| Rating | 5 Stars |
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---
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## Contact Information
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### Primary Contact
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| Method | Contact | Response Time |
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|--------|---------|---------------|
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| Phone | (506) 404-0055 | Immediate during hours |
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| Text | (506) 404-0055 | Usually within hours |
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| Email | hey@dbits.ca | 1 business day |
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| Live Chat | Click the chat bubble | Usually within minutes |
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### Location
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**Address:** 607 St George Blvd, Suite 103, Moncton NB
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**Walk-in Hours:** Daily, 12 PM-5 PM
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**Support Hours:** Mon-Fri, 8 AM-8 PM
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**After Hours:** MITS clients have emergency line access. Others can leave a message.
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**Google Maps:** [maps.app.goo.gl/mai26H4LQoW6Lb2e8](https://maps.app.goo.gl/mai26H4LQoW6Lb2e8)
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---
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## Why "digiBandit"?
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| Term | Meaning |
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|------|---------|
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| digi | digital + Digimon (Tara's favourite show) |
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| Bandit | raccoons (Tara's favourite animal) |
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| DB | Dalton Boomhower's initials |
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> "You should fix computers."
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> - Tara, 2017
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Started as a web design side hustle in April 2016. When that wasn't clicking, my wife Tara suggested the pivot that changed everything. Ten years later, we've built something worth being proud of.
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---
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## Our Story
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### 2016 - Beginnings
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digiBandit launched as a web design business from a kitchen workspace in a small two-bedroom apartment.
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### 2017 - The Pivot
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Tara's suggestion changed everything. We pivoted to computer repair, expanding into laptops, iMacs, MacBooks, liquid damage recovery, and networking.
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- **20 tickets that year**
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### 2018 - Outgrowing the Kitchen
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Upgraded to a three-bedroom duplex with a half-finished basement to keep up with demand and inventory.
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### 2019 - Going Full-Time
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Opened a storefront at 607 St George Blvd, Suite B06 in Moncton, NB. Started tech recycling, custom PC builds, and new partnerships.
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### 2020 - Tested by Fire
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COVID hit. Then we got broken into. We rebuilt stronger with enhanced sanitization, contactless options, and improved security.
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- **781 new clients** (first full year with public walk-in)
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### 2021 - A Proper Home
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Relocated to a custom-designed space at Suite 103 with a better layout and increased workspace for concurrent ticket management.
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### 2022 - Managed IT Launched
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Started offering proactive IT management for businesses: remote monitoring, workstations, servers, and VoIP.
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### 2023 - Documentation Era
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Standardized and documented all processes for consistent delivery.
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### 2024 - Team Expansion
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Hired specialists and refined internal workflows.
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- **1,398 tickets** (70x growth from 2017)
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### 2025 - Year 10 = Version 1.0
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Self-hosted. Sustainable. Ready for the next decade.
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- 15+ services running on our own metal
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- 50+ automations built
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- 500+ hours saved
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We spent 10 years in beta. Now we're in release.
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---
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## Service Coverage
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| Region | Clients |
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|--------|---------|
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| Greater Moncton | 2,400+ |
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| Other New Brunswick | 300+ |
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| Nova Scotia | 70+ |
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On-site service throughout NB & NS. Remote support anywhere.
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---
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## The Records
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| Record | Value | Detail |
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|--------|-------|--------|
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| Clients Served | 2,914 | |
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| Jobs Completed | 6,571 | |
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| Devices Touched | 7,000+ | |
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| Busiest Month | Jul 2024 | 141 jobs |
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| Growth Since 2017 | 70x | 20 to 1,398 tickets |
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| Years in Business | 10 | Since April 2016 |
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---
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## What People Say
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> "Jump + told me it would 1000 dollars to fix my laptop and he fixed it for 35!"
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> - Louis D.
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> "Life saving services. 6 years worth of memories, priceless pictures... within a week I had an update."
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> - Miranda H.
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> "Dalton and Ethan are the best - hands down the most honest and knowledgeable people in the field."
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> - Bharti S.
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**Leave a Review:**
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- [Google](https://maps.app.goo.gl/mai26H4LQoW6Lb2e8)
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- [Facebook](https://www.facebook.com/digiBandit/reviews)
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---
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## Payment Methods
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- **Interac e-Transfer (preferred):** Send to pay@dbits.ca with your invoice number in the message field. Instant, no holds.
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- **Credit/Visa Debit:** Online via customer portal, in-store, or over the phone.
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- **Cash:** In-store at 607 St George Blvd, Suite 103, Moncton.
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- **Cheque:** Payable to "digiBandit IT Services" with invoice number in memo. First-time cheques have a 5-business-day hold.
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