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Clarify onboarding workflow: agents land in queue, technician must audit and enroll before any activity
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title description category tags
Install Monitoring Agent How to install the digiBandit monitoring agent on your Windows, Mac, or Linux computer. getting-started
getting_started
onboarding
monitoring

Install Monitoring Agent

The digiBandit monitoring agent keeps your computer healthy and secure. Once installed, it runs quietly in the background and lets our team monitor for issues, push updates, and provide remote support when you need it.

Installation takes about 2 minutes and does not require a restart.

Windows

  1. Open this link in your browser: go.dbits.ca/rmm-win64
  2. A file will download automatically. Run it.
  3. If prompted by Windows Defender or SmartScreen, click More info, then Run anyway.
  4. The installer will finish on its own. No further action is needed.

Mac

  1. Open Terminal (search for "Terminal" in Spotlight, or find it in Applications > Utilities).
  2. Paste this command and press Enter:
curl -sL go.dbits.ca/rmm-mac | sudo bash
  1. Enter your Mac password when prompted (you will not see characters as you type, that is normal).
  2. The installer will finish on its own. No further action is needed.

This works on both Intel and Apple Silicon Macs.

Linux

  1. Open a terminal via SSH or direct console (not a graphical desktop session).
  2. Run this command:
curl -sL go.dbits.ca/rmm-linux | sudo bash
  1. The installer will finish on its own. No further action is needed.

Supports x86_64, ARM64, and i686 architectures. Requires systemd.

What Happens Next

After installation, your device is placed into our onboarding queue. It will not be actively managed right away.

Here is what to expect:

  1. Your device appears in our system and waits in the onboarding queue.
  2. A digiBandit technician reviews the device, confirms it is linked to your account, and audits its current state.
  3. Once verified, the technician registers the device and enrolls it in the appropriate services for your plan.
  4. From that point on, your device is actively managed: health monitoring, security updates, and remote support.

No automated changes, updates, or monitoring will occur until a technician has reviewed and approved the device. This ensures everything is set up correctly for your specific environment.

Need Help?

If you run into any issues during installation, reach out to us:

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