Joey King
a78674a93c
4.4 KiB
| title | description | category | tags |
|---|---|---|---|
| Contact & Context | Real people. Real help. Fast responses, honest answers. | about |
Contact & Context
Real people. Real help. Fast responses, honest answers.
Quick Stats
| Metric | Value |
|---|---|
| Clients Served | 2,914 |
| Jobs Completed | 6,571 |
| Reviews | 188 (Google + Facebook) |
| Rating | 5 Stars |
Contact Information
Primary Contact
| Method | Contact | Response Time |
|---|---|---|
| Call | 506-988-9243 | Immediate during hours |
| Text | 506-404-0055 | Usually within hours |
| hey@dbits.ca | 1 business day | |
| Live Chat | Click the chat bubble | Usually within minutes |
Location
Address: 607 St George Blvd, Suite 103, Moncton NB
Walk-in Hours: Daily, 12 PM–5 PM
Support Hours: Mon–Fri, 8 AM–8 PM
After Hours: MITS clients have emergency line access. Others can leave a message.
Google Maps: maps.app.goo.gl/mai26H4LQoW6Lb2e8
Why "digiBandit"?
| Term | Meaning |
|---|---|
| digi | digital + Digimon (Tara's favourite show) |
| Bandit | raccoons (Tara's favourite animal) |
| DB | Dalton Boomhower's initials |
"You should fix computers." — Tara, 2017
Started as a web design side hustle in April 2016. When that wasn't clicking, my wife Tara suggested the pivot that changed everything. Ten years later, we've built something worth being proud of.
Our Story
2016 - Beginnings
digiBandit launched as a web design business from a kitchen workspace in a small two-bedroom apartment.
2017 - The Pivot
Tara's suggestion changed everything. We pivoted to computer repair, expanding into laptops, iMacs, MacBooks, liquid damage recovery, and networking.
- 20 tickets that year
2018 - Outgrowing the Kitchen
Upgraded to a three-bedroom duplex with a half-finished basement to keep up with demand and inventory.
2019 - Going Full-Time
Opened a storefront at 607 St George Blvd, Suite B06 in Moncton, NB. Started tech recycling, custom PC builds, and new partnerships.
2020 - Tested by Fire
COVID hit. Then we got broken into. We rebuilt stronger with enhanced sanitization, contactless options, and improved security.
- 781 new clients (first full year with public walk-in)
2021 - A Proper Home
Relocated to a custom-designed space at Suite 103 with a better layout and increased workspace for concurrent ticket management.
2022 - Managed IT Launched
Started offering proactive IT management for businesses: remote monitoring, workstations, servers, and VoIP.
2023 - Documentation Era
Standardized and documented all processes for consistent delivery.
2024 - Team Expansion
Hired specialists and refined internal workflows.
- 1,398 tickets (70x growth from 2017)
2025 - Year 10 = Version 1.0
Self-hosted. Sustainable. Ready for the next decade.
- 15+ services running on our own metal
- 50+ automations built
- 500+ hours saved
We spent 10 years in beta. Now we're in release.
Service Coverage
| Region | Clients |
|---|---|
| Greater Moncton | 2,400+ |
| Other New Brunswick | 300+ |
| Nova Scotia | 70+ |
On-site service throughout NB & NS. Remote support anywhere.
The Records
| Record | Value | Detail |
|---|---|---|
| Clients Served | 2,914 | |
| Jobs Completed | 6,571 | |
| Devices Touched | 7,000+ | |
| Busiest Month | Jul 2024 | 141 jobs |
| Growth Since 2017 | 70x | 20 to 1,398 tickets |
| Years in Business | 10 | Since April 2016 |
What People Say
"Jump + told me it would 1000 dollars to fix my laptop and he fixed it for 35!" — Louis D.
"Life saving services. 6 years worth of memories, priceless pictures... within a week I had an update." — Miranda H.
"Dalton and Ethan are the best - hands down the most honest and knowledgeable people in the field." — Bharti S.
Leave a Review:
Payment Methods
- Interac e-Transfer (preferred): Send to pay@dbits.ca with your invoice number in the message field. Instant, no holds.
- Credit/Visa Debit: Online via customer portal, in-store, or over the phone.
- Cash: In-store at 607 St George Blvd, Suite 103, Moncton.
- Cheque: Payable to "digiBandit IT Services" with invoice number in memo. First-time cheques have a 5-business-day hold.