digiDocs/Getting Started/Contact.md

title	description	category	tags	permalink
Contact	How to reach digiBandit IT Services for support, service requests, and consultations.	getting-started	getting_started	go.dbits.ca/dd/gs/contact

Contact

Overview

digiBandit offers multiple contact methods, with the ticketing system being the preferred option for fastest response times.

Availability by Method

Break/Fix (Repair Services)

• Storefront & Walk-in: Daily, 12 PM-5 PM
• After-hours support available via custom agreement

Contact Methods

Ticketing System (Recommended)

• Platforms: dbits.ca/ticket, portal.dbits.ca, digiBandit Tray Utility
• Submit requests through forms and track status on customer portal
• Ideal for: tickets, service requests, planning
• Includes access to internal documentation
• Hours: Mon-Fri, 8 AM-8 PM

Phone: (506) 404-0055

• Self-hosted phone system with auto attendant
• Hours: Mon-Fri, 8 AM-8 PM
• System includes welcome message, special announcements, ring group distribution to staff, and voicemail

Email

• Address: hey@dbits.ca
• Include detailed information for faster resolution
• Best for: tickets, service requests, planning

Live Chat

• Integrated in support software tray menu
• Real-time communication with representatives
• Best for: quick questions and support walkthroughs
• Hours: Mon-Fri, 8 AM-8 PM

In-Person Meetings

• Book at dbits.ca/contact
• Location: 607 St George Blvd, Suite 103, Moncton, NB E1E 2C2
• Best for: consultations, assessments, special projects
• By request based on type, duration, and agreement