digiDocs/Legal/Standard_Repair_Agreement.md

title	description	category	tags	permalink
Standard Repair Agreement	This agreement outlines the terms and conditions for repair services provided by digiBandit.	legal	legal policy	go.dbits.ca/dd/standard-repair-agreement

Standard Repair Agreement

This agreement outlines the terms and conditions for repair services provided by digiBandit.

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Service Authorization

By submitting a device for repair, you authorize digiBandit to:

• Diagnose the reported issue(s)
• Perform necessary repairs as quoted and approved
• Test the device to verify repair completion
• Contact you regarding findings, recommendations, or additional issues discovered

Diagnostic Fee

• Standard diagnostic: $60 (tax included — includes within one business day report and estimate)
• Advanced diagnostic (data recovery, board-level): Quoted per case
• If you proceed with the repair, your diagnostic fee is already included in the repair quote
• If you decline the repair, the diagnostic fee covers the assessment — nothing else owing

Repair Process

1. Intake: Device received, issue documented, diagnostic fee collected ($60, tax included)
2. Diagnosis: Technician evaluates device and identifies issue(s) within one business day
3. Report & Estimate: You receive a detailed report and repair estimate for approval
4. Approval: Repair proceeds only after your written or verbal approval
5. Repair: Work performed by certified technicians (repairs start at $200, diagnostic included)
6. Testing: Device tested to verify successful repair
7. Pickup: You're notified when device is ready for pickup

Pricing & Payment

• Diagnostic fee: $60, tax included (included in repair quote if you proceed)
• Repairs start at $200 (diagnostic included, covers up to 3 hours of labor)
• All quotes are estimates; final price may vary if additional issues are discovered
• Additional work requires your approval before proceeding
• Payment is due upon pickup
• Accepted methods: Cash, Debit, Credit Card, e-Transfer (pay@dbits.ca)

Warranty

Type	Coverage	Duration
Labor	Our workmanship on the repair performed	1 year
Parts	Defects in parts we install	Manufacturer warranty or 90 days

Warranty does not cover:

• Physical damage after repair
• Liquid damage after repair
• Issues unrelated to the original repair
• Devices repaired elsewhere after our service
• Software issues (unless part of original repair)
• Parts supplied by the customer (see below)

Customer-Supplied Parts

If a required part is not available from our North American suppliers, we will provide you with a link to source it yourself. In this case:

• You take your device home and order the part independently
• When the part arrives, bring both the device and the part back to us
• We will complete the repair at our standard labor rate
• No warranty is provided on customer-supplied parts — we warranty our labor only
• This will be noted on your invoice

Data & Privacy

• Your data is your responsibility: Back up your data before submitting your device
• digiBandit is not responsible for data loss during repair
• We do not access personal files unless required for testing
• Devices may be wiped if necessary for repair (with your approval)

Abandoned Devices

Devices not picked up within 30 days of completion notification may be:

• Considered abandoned property
• Recycled or disposed of
• Used to offset repair costs

We will attempt to contact you at least 3 times before considering a device abandoned.

Liability

• Maximum liability is limited to the repair cost charged
• digiBandit is not liable for pre-existing conditions, undisclosed damage, or issues unrelated to our repair
• We are not responsible for data loss—always maintain backups

Device Condition

By submitting your device, you confirm:

• You own the device or have authorization to request repairs
• You have disclosed all known issues and damage
• The device is not stolen or subject to legal dispute

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Agreement

By submitting a device for repair, you acknowledge that you have read, understood, and agree to the terms outlined in this Standard Repair Agreement.

For questions or concerns, contact us at hey@dbits.ca or (506) 404-0055.