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docs: add Phone System public service guide
2026-03-13 21:46:11 +00:00

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Phone System

Document Type: Service Guide Date: March 2026 Version: 1.0

Contact Numbers

Main: (506) 404-0055 Email: hey@dbits.ca Text: (506) 404-0055 (SMS supported)

Business Hours

Monday to Friday, 8:00 AM to 5:00 PM Atlantic Time.

After hours, calls go directly to voicemail. We will return your call on the next business day.

When You Call

If We Recognize Your Number

You skip the menu entirely. Your call goes straight to our team. No buttons to press.

If We Don't Recognize Your Number

  1. You hear a brief greeting
  2. Have a ticket number? Press 1, then enter your ticket number when you're ready (take your time, no rush)
  3. No ticket number? Just stay on the line. The menu will play automatically after a few seconds.

Department Menu

  • Press 2 for repairs and technical support (English)
  • Press 3 pour le service en francais (reparations)
  • Press 5 for managed services and accounts (English)
  • Press 6 pour les services geres (francais)
  • Press 0 to leave a voicemail

If you don't press anything, your call goes to voicemail.

Voicemail

  • Leave a message up to 2 minutes long
  • Your voicemail is transcribed and a support ticket is created automatically
  • You will receive a text message confirming we got your voicemail
  • We will call you back as soon as possible

Text Messages (SMS)

You can text (506) 404-0055 directly. Your message creates a support ticket and our team will follow up.

Missed Calls

If we miss your call and you don't leave a voicemail, a support ticket is still created for known contacts and we will call you back. You will receive a text message letting you know.

Ticket Numbers

Your ticket number is the number shown on your support ticket (e.g., 2607814). If you call back about the same issue, entering your ticket number connects your call to the existing ticket so our team has full context.