Joey King
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128 lines
4.6 KiB
Markdown
128 lines
4.6 KiB
Markdown
---
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title: Data Recovery
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description: Lost files? Failed drive? We specialize in getting your data back when others say it's gone.
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category: services
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tags: [services]
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permalink: go.dbits.ca/dd/svc/data-recovery
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---
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# Data Recovery
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Lost files? Failed drive? We specialize in getting your data back when others say it's gone.
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**Time-Sensitive:** Stop using the drive immediately. The longer a failing drive runs, the worse it gets.
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---
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## What We Recover
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- Hard Drives
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- SSDs
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- USB Drives
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- SD Cards
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- RAID Arrays
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- Optical Media
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---
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## How It Works
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1. **Submit & Pay Deposit** - Create a ticket and pay the $250 diagnostic deposit. Drop off or ship your drive.
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2. **In-House or Lab** - Many cases resolved locally. If lab work is needed, you pre-approve and receive a detailed estimate.
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3. **Collect Your Data** - Pick up recovered files on a new drive, pay the recovery fee for your tier, and you're back in business.
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---
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## Pricing
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### In-House Diagnostics
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| Service | Price |
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|---------|-------|
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| Diagnostic Deposit | $250 (non-refundable, covers all in-house attempts including diagnostics, imaging, and logical recovery) |
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Many recoveries are completed in-house. If your drive needs lab-level work, we'll let you know before proceeding.
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### Lab Recovery Rates
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| Tier | Price | Includes |
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|------|-------|----------|
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| Minor Recovery | $500 | Deleted files, formatted drives, few bad sectors |
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| Medium Recovery | $900 | Significant bad sectors, minor firmware issues, basic electronics damage |
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| Major Recovery | $1,450 | Damaged heads, seized motor, failing NAND chips, severe firmware damage |
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| Additional Complexity | +$500 | Previously opened drives, decryption, mobile devices, RAID arrays, rush service |
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**Parts & Media:** New drive for recovered data billed separately. Donor drives usually free thanks to our lab partnership.
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### Lab Partnership
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We share a professional data recovery lab in Ontario with several other repair shops. This partnership keeps costs low for everyone while giving you access to cleanroom facilities and specialized tools that would otherwise cost thousands more.
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---
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## Timeline
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- **Diagnostic:** Report within 2-3 business days
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- **Minor Recovery:** 3-5 business days
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- **Major Recovery:** 2-3 weeks if donor parts are needed
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---
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## FAQ
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### What should I do right now?
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Stop using the drive immediately. Don't run recovery software, don't keep trying to boot it, don't open it. Every additional operation risks permanent data loss. Power it down and bring it to us.
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### How long does recovery take?
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Diagnostic reports typically come within 2-3 business days. Minor recoveries take 3-5 days, major recoveries can take 2-3 weeks if donor parts are needed.
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### What if you can't recover my data?
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You only lose the $250 diagnostic deposit. Recovery fees are only charged if we successfully recover data.
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### Is my data kept confidential?
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Absolutely. We don't browse your files beyond what's necessary for recovery verification. You have 7 days after completion to review your recovered data. After that, copies are removed from our systems.
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### Can you recover from water/fire damage?
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Often yes, depending on the extent. Don't try to dry or clean the drive yourself. Bring it as-is and we'll assess what's possible. Water damage is very time-sensitive.
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---
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## Guarantees
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### No Data, No Recovery Fee
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If we can't recover your files, you only lose the $250 diagnostic deposit. Recovery fees are only charged when we successfully retrieve your data.
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### Estimate Before Lab Work
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If your drive needs to go to the lab, you'll receive a detailed quote including fees, parts, and timeline before any work begins. No surprises, no pressure.
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---
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## Important Terms
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### Payment Terms
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Amounts over $2,000 require e-Transfer, check, or bank wire. Payment due within 7 days of completion.
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### Pickup Window
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Media left without contact for 30+ days is considered abandoned. Unclaimed media becomes our property after 60 days.
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### 7-Day Review
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You have 7 business days after delivery to report any issues with recovered data. After that, copies are removed.
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### Data Recovery Agreement
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Before we begin, you'll need to review and sign our Data Recovery Agreement. This covers our process, your responsibilities, and protects both parties.
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[Read the agreement here](https://docs.google.com/document/d/1T7MU6umMcd5mMfFlaSw6oQxNdtUfqcrQHNWutAZqB8Q/pub)
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---
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## Get Started
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**Location:** 607 St George Blvd, Suite 103, Moncton NB
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**Phone:** (506) 404-0055
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**Email:** hey@dbits.ca
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**Online:** Submit a ticket at [portal.dbits.ca](https://portal.dbits.ca)
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Every hour matters. Stop using the failing drive and contact us now.
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