digiDocs/About/Contact.md

title	description	category	tags	permalink
Contact & Context	Real people. Real help. Fast responses, honest answers.	about		go.dbits.ca/dd/about/contact

Contact & Context

Real people. Real help. Fast responses, honest answers.

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Quick Stats

Metric	Value
Clients Served	2,914
Jobs Completed	6,571
Reviews	188 (Google + Facebook)
Rating	5 Stars

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Contact Information

Primary Contact

Method	Contact	Response Time
Phone	(506) 404-0055	Immediate during hours
Text	(506) 404-0055	Usually within hours
Email	hey@dbits.ca	1 business day
Live Chat	Click the chat bubble	Usually within minutes

Location

Address: 607 St George Blvd, Suite 103, Moncton NB

Walk-in Hours: Daily, 12 PM-5 PM

Support Hours: Mon-Fri, 8 AM-8 PM

After Hours: MITS clients have emergency line access. Others can leave a message.

Google Maps: maps.app.goo.gl/mai26H4LQoW6Lb2e8

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Why "digiBandit"?

Term	Meaning
digi	digital + Digimon (Tara's favourite show)
Bandit	raccoons (Tara's favourite animal)
DB	Dalton Boomhower's initials

"You should fix computers."

• Tara, 2017

Started as a web design side hustle in April 2016. When that wasn't clicking, my wife Tara suggested the pivot that changed everything. Ten years later, we've built something worth being proud of.

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Our Story

2016 - Beginnings

digiBandit launched as a web design business from a kitchen workspace in a small two-bedroom apartment.

2017 - The Pivot

Tara's suggestion changed everything. We pivoted to computer repair, expanding into laptops, iMacs, MacBooks, liquid damage recovery, and networking.

• 20 tickets that year

2018 - Outgrowing the Kitchen

Upgraded to a three-bedroom duplex with a half-finished basement to keep up with demand and inventory.

2019 - Going Full-Time

Opened a storefront at 607 St George Blvd, Suite B06 in Moncton, NB. Started tech recycling, custom PC builds, and new partnerships.

2020 - Tested by Fire

COVID hit. Then we got broken into. We rebuilt stronger with enhanced sanitization, contactless options, and improved security.

• 781 new clients (first full year with public walk-in)

2021 - A Proper Home

Relocated to a custom-designed space at Suite 103 with a better layout and increased workspace for concurrent ticket management.

2022 - Managed IT Launched

Started offering proactive IT management for businesses: remote monitoring, workstations, servers, and VoIP.

2023 - Documentation Era

Standardized and documented all processes for consistent delivery.

2024 - Team Expansion

Hired specialists and refined internal workflows.

• 1,398 tickets (70x growth from 2017)

2025 - Year 10 = Version 1.0

Self-hosted. Sustainable. Ready for the next decade.

• 15+ services running on our own metal
• 50+ automations built
• 500+ hours saved

We spent 10 years in beta. Now we're in release.

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Service Coverage

Region	Clients
Greater Moncton	2,400+
Other New Brunswick	300+
Nova Scotia	70+

On-site service throughout NB & NS. Remote support anywhere.

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The Records

Record	Value	Detail
Clients Served	2,914
Jobs Completed	6,571
Devices Touched	7,000+
Busiest Month	Jul 2024	141 jobs
Growth Since 2017	70x	20 to 1,398 tickets
Years in Business	10	Since April 2016

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What People Say

"Jump + told me it would 1000 dollars to fix my laptop and he fixed it for 35!"

• Louis D.

"Life saving services. 6 years worth of memories, priceless pictures... within a week I had an update."

• Miranda H.

"Dalton and Ethan are the best - hands down the most honest and knowledgeable people in the field."

• Bharti S.

Leave a Review:

• Google
• Facebook

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Payment Methods

• Interac e-Transfer (preferred): Send to pay@dbits.ca with your invoice number in the message field. Instant, no holds.
• Credit/Visa Debit: Online via customer portal, in-store, or over the phone.
• Cash: In-store at 607 St George Blvd, Suite 103, Moncton.
• Cheque: Payable to "digiBandit IT Services" with invoice number in memo. First-time cheques have a 5-business-day hold.