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digiDocs/Legal/Standard_Repair_Agreement.md
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2026-01-24 17:13:47 -04:00

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Standard Repair Agreement

This agreement outlines the terms and conditions for repair services provided by digiBandit IT Services.

Service Authorization

By submitting a device for repair, you authorize digiBandit to:

  • Diagnose the reported issue(s)
  • Perform necessary repairs as quoted and approved
  • Test the device to verify repair completion
  • Contact you regarding findings, recommendations, or additional issues discovered

Diagnostic Fee

  • Standard diagnostic: $45 (waived if repair proceeds)
  • Advanced diagnostic (data recovery, board-level): Quoted per case
  • Diagnostic fees are non-refundable if repair is declined

Repair Process

  1. Intake: Device received, issue documented, intake form completed
  2. Diagnosis: Technician evaluates device and identifies issue(s)
  3. Quote: You receive a repair quote for approval
  4. Approval: Repair proceeds only after your written or verbal approval
  5. Repair: Work performed by certified technicians
  6. Testing: Device tested to verify successful repair
  7. Pickup: You're notified when device is ready for pickup

Pricing & Payment

  • All quotes are estimates; final price may vary if additional issues are discovered
  • Additional work requires your approval before proceeding
  • Payment is due upon pickup
  • Accepted methods: Cash, Debit, Credit Card, e-Transfer

Warranty

Type Coverage Duration
Labor Our workmanship on the repair performed 1 year
Parts Defects in parts we install Manufacturer warranty or 90 days

Warranty does not cover:

  • Physical damage after repair
  • Liquid damage after repair
  • Issues unrelated to the original repair
  • Devices repaired elsewhere after our service
  • Software issues (unless part of original repair)

Data & Privacy

  • Your data is your responsibility: Back up your data before submitting your device
  • digiBandit is not responsible for data loss during repair
  • We do not access personal files unless required for testing
  • Devices may be wiped if necessary for repair (with your approval)

Abandoned Devices

Devices not picked up within 90 days of completion notification may be:

  • Considered abandoned property
  • Recycled or disposed of
  • Used to offset repair costs

We will attempt to contact you at least 3 times before considering a device abandoned.

Liability

  • Maximum liability is limited to the repair cost charged
  • digiBandit is not liable for pre-existing conditions, undisclosed damage, or issues unrelated to our repair
  • We are not responsible for data loss—always maintain backups

Device Condition

By submitting your device, you confirm:

  • You own the device or have authorization to request repairs
  • You have disclosed all known issues and damage
  • The device is not stolen or subject to legal dispute

Agreement

By submitting a device for repair, you acknowledge that you have read, understood, and agree to the terms outlined in this Standard Repair Agreement.

For questions or concerns, contact us at hey@dbits.ca or (506) 404-0055.