Joey King
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60 lines
2.4 KiB
Markdown
60 lines
2.4 KiB
Markdown
---
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title: Patch Management
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description: How digiBandit keeps your systems secure and up-to-date through automated and managed patching.
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category: policies
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tags: [patch, policies]
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permalink: go.dbits.ca/dd/patch-management
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---
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# Patch Management
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Keeping software up-to-date is one of the most effective ways to prevent security breaches. digiBandit manages patching for all devices under our managed services so you don't have to think about it.
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## What We Patch
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- **Operating Systems** - Windows updates, macOS updates, and Linux packages
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- **Third-Party Software** - Browsers, productivity tools, runtimes, and common business applications
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- **Firmware** - Network equipment firmware updates during maintenance windows
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## How It Works
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### Automated Patching
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Our monitoring platform (Tactical RMM) handles patch deployment across all managed devices:
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- **Windows Updates** are applied on a managed schedule with automatic reboots during off-hours when required
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- **Third-party applications** are updated automatically via our software management policies
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- **Critical security patches** are prioritized and deployed as soon as possible after release
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### Manual Patching
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Some updates require manual intervention:
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- **Line-of-business software** that requires testing before deployment
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- **Major OS upgrades** that may affect workflows
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- **Custom applications** with vendor-specific update procedures
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For these, [submit a ticket](https://portal.dbits.ca) with the software details and we'll coordinate an update window.
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## Patch Schedule
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| Type | Frequency | Window |
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|------|-----------|--------|
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| Windows Updates | Weekly | Wednesday evenings |
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| Third-Party Apps | Weekly | Automated |
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| Critical Security | ASAP | Within 24 hours of release |
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| Firmware | As needed | Scheduled maintenance window |
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## Privilege Access Management
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If you need to install or update software that requires administrator permissions, our privilege access management system lets you request elevation without needing full admin credentials. See [Privilege Access Management](../Security/Privilege_Access_Management_PAM.md) for details.
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## What's Included
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Patch management is included in Standard and Fully Managed device management tiers at no additional cost. See [Device Management](../Services/Device_Management.md) for tier details.
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## Questions?
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- **Phone:** (506) 404-0055
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- **Email:** hey@dbits.ca
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- **Portal:** [portal.dbits.ca](https://portal.dbits.ca)
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