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Update FAQ with new diagnostic fee
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Joey King 2026-02-26 00:40:28 +00:00
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Services/Data_Recovery.md
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@ -79,7 +79,7 @@ Stop using the drive immediately. Don't run recovery software, don't keep trying
Diagnostic reports typically come within 2-3 business days. Minor recoveries take 3-5 days, major recoveries can take 2-3 weeks if donor parts are needed. Diagnostic reports typically come within 2-3 business days. Minor recoveries take 3-5 days, major recoveries can take 2-3 weeks if donor parts are needed.
### What if you can't recover my data? ### What if you can't recover my data?
You only lose the $250 diagnostic deposit. Recovery fees are only charged if we successfully recover data. You only pay the $60 diagnostic fee. Recovery fees are waived entirely — no data, no charge.
### Is my data kept confidential? ### Is my data kept confidential?
Absolutely. We don't browse your files beyond what's necessary for recovery verification. You have 7 days after completion to review your recovered data. After that, copies are removed from our systems. Absolutely. We don't browse your files beyond what's necessary for recovery verification. You have 7 days after completion to review your recovered data. After that, copies are removed from our systems.