Add install guide link and PDM cross-reference to Device Management
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@ -16,7 +16,7 @@ At the core of our services is a commitment to keeping your computers and device
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We offer three levels of device management to match your needs:
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We offer three levels of device management to match your needs:
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Tier
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Tier
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What’s Included
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What's Included
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**Basic**
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**Basic**
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Monitoring, alerts, endpoint detection (Huntress EDR)
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Monitoring, alerts, endpoint detection (Huntress EDR)
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@ -31,7 +31,7 @@ Standard + complete lifecycle management, priority response
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---
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---
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## What’s Included
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## What's Included
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- **Managed Software and OS Updates:** Stay current with the latest features and security patches.
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- **Managed Software and OS Updates:** Stay current with the latest features and security patches.
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@ -53,15 +53,17 @@ When you subscribe to managed services, we install a set of tools on your device
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We support **Windows, macOS, and Linux** devices.
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We support **Windows, macOS, and Linux** devices.
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**Ready to install?** See [Install Monitoring Agent](../Getting%20Started/Install_Monitoring_Agent.md) for step-by-step instructions.
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For a complete list of the software we install and where your data is stored, see **[Tools We Use](https://dbits.ca/tools-we-use/)**.
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For a complete list of the software we install and where your data is stored, see **[Tools We Use](https://dbits.ca/tools-we-use/)**.
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### What You’ll See
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### What You'll See
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- **dbits Tray:** A small system tray icon that gives you quick access to our support portal and lets you request remote assistance.
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- **dbits Tray:** A small system tray icon that gives you quick access to our support portal and lets you request remote assistance.
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- **Google Sign-In (GCPW):** If your organization uses Google Workspace, you’ll sign into Windows with your Google account. One password for everything.
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- **Google Sign-In (GCPW):** If your organization uses Google Workspace, you'll sign into Windows with your Google account. One password for everything.
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- **AutoElevate Prompts:** When you need to install software or make changes that require admin rights, you’ll see an approval prompt instead of being blocked.
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- **AutoElevate Prompts:** When you need to install software or make changes that require admin rights, you'll see an approval prompt instead of being blocked.
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---
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@ -93,7 +95,7 @@ This is industry standard for managed IT services. Without administrative access
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- Backup management
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- Backup management
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### What We Don’t Do
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### What We Don't Do
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- Keystroke logging
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- Keystroke logging
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@ -105,7 +107,7 @@ This is industry standard for managed IT services. Without administrative access
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- Employee productivity surveillance
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- Employee productivity surveillance
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Our tools are for security and support, not surveillance. We’re not watching you work.
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Our tools are for security and support, not surveillance. We're not watching you work.
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### Who Can See What
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### Who Can See What
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@ -129,7 +131,13 @@ If the devices we manage are used by your employees, you are responsible for:
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We manage devices, not employment relationships. Compliance with the Employment Standards Act, PIPEDA, or any other employment/privacy legislation as it relates to your staff is your responsibility as the employer.
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We manage devices, not employment relationships. Compliance with the Employment Standards Act, PIPEDA, or any other employment/privacy legislation as it relates to your staff is your responsibility as the employer.
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If you need template language for employee notification, we’re happy to help.
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If you need template language for employee notification, we're happy to help.
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## Personal Device Management
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Looking for monitoring and support for your personal computer instead of a business device? See [Personal Device Management](Personal_Device_Management.md).
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@ -149,9 +157,9 @@ For iOS, iPadOS, and Android devices, we offer MDM solutions including:
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## No Partial Coverage
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## No Partial Coverage
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Device management is all or nothing. If a device is under managed services, it has the full security stack installed. We don’t offer partial monitoring or “RMM-lite” options.
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Device management is all or nothing. If a device is under managed services, it has the full security stack installed. We don't offer partial monitoring or "RMM-lite" options.
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If you don’t want a device managed, that device is outside the scope of our services and support.
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If you don't want a device managed, that device is outside the scope of our services and support.
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