diff --git a/Services/Device_Management.md b/Services/Device_Management.md index bee9720..a0b70ef 100644 --- a/Services/Device_Management.md +++ b/Services/Device_Management.md @@ -16,7 +16,7 @@ At the core of our services is a commitment to keeping your computers and device We offer three levels of device management to match your needs: Tier -What’s Included +What's Included **Basic** Monitoring, alerts, endpoint detection (Huntress EDR) @@ -31,7 +31,7 @@ Standard + complete lifecycle management, priority response --- -## What’s Included +## What's Included - **Managed Software and OS Updates:** Stay current with the latest features and security patches. @@ -53,15 +53,17 @@ When you subscribe to managed services, we install a set of tools on your device We support **Windows, macOS, and Linux** devices. +**Ready to install?** See [Install Monitoring Agent](../Getting%20Started/Install_Monitoring_Agent.md) for step-by-step instructions. + For a complete list of the software we install and where your data is stored, see **[Tools We Use](https://dbits.ca/tools-we-use/)**. -### What You’ll See +### What You'll See - **dbits Tray:** A small system tray icon that gives you quick access to our support portal and lets you request remote assistance. -- **Google Sign-In (GCPW):** If your organization uses Google Workspace, you’ll sign into Windows with your Google account. One password for everything. +- **Google Sign-In (GCPW):** If your organization uses Google Workspace, you'll sign into Windows with your Google account. One password for everything. -- **AutoElevate Prompts:** When you need to install software or make changes that require admin rights, you’ll see an approval prompt instead of being blocked. +- **AutoElevate Prompts:** When you need to install software or make changes that require admin rights, you'll see an approval prompt instead of being blocked. --- @@ -93,7 +95,7 @@ This is industry standard for managed IT services. Without administrative access - Backup management -### What We Don’t Do +### What We Don't Do - Keystroke logging @@ -105,7 +107,7 @@ This is industry standard for managed IT services. Without administrative access - Employee productivity surveillance -Our tools are for security and support, not surveillance. We’re not watching you work. +Our tools are for security and support, not surveillance. We're not watching you work. ### Who Can See What @@ -129,7 +131,13 @@ If the devices we manage are used by your employees, you are responsible for: We manage devices, not employment relationships. Compliance with the Employment Standards Act, PIPEDA, or any other employment/privacy legislation as it relates to your staff is your responsibility as the employer. -If you need template language for employee notification, we’re happy to help. +If you need template language for employee notification, we're happy to help. + +--- + +## Personal Device Management + +Looking for monitoring and support for your personal computer instead of a business device? See [Personal Device Management](Personal_Device_Management.md). --- @@ -149,9 +157,9 @@ For iOS, iPadOS, and Android devices, we offer MDM solutions including: ## No Partial Coverage -Device management is all or nothing. If a device is under managed services, it has the full security stack installed. We don’t offer partial monitoring or “RMM-lite” options. +Device management is all or nothing. If a device is under managed services, it has the full security stack installed. We don't offer partial monitoring or "RMM-lite" options. -If you don’t want a device managed, that device is outside the scope of our services and support. +If you don't want a device managed, that device is outside the scope of our services and support. ---