Add install guide link and PDM cross-reference to Device Management
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Joey King 2026-02-05 22:10:01 +00:00
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@ -16,7 +16,7 @@ At the core of our services is a commitment to keeping your computers and device
We offer three levels of device management to match your needs:
Tier
Whats Included
What's Included
**Basic**
Monitoring, alerts, endpoint detection (Huntress EDR)
@ -31,7 +31,7 @@ Standard + complete lifecycle management, priority response
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## Whats Included
## What's Included
- **Managed Software and OS Updates:** Stay current with the latest features and security patches.
@ -53,15 +53,17 @@ When you subscribe to managed services, we install a set of tools on your device
We support **Windows, macOS, and Linux** devices.
**Ready to install?** See [Install Monitoring Agent](../Getting%20Started/Install_Monitoring_Agent.md) for step-by-step instructions.
For a complete list of the software we install and where your data is stored, see **[Tools We Use](https://dbits.ca/tools-we-use/)**.
### What Youll See
### What You'll See
- **dbits Tray:** A small system tray icon that gives you quick access to our support portal and lets you request remote assistance.
- **Google Sign-In (GCPW):** If your organization uses Google Workspace, youll sign into Windows with your Google account. One password for everything.
- **Google Sign-In (GCPW):** If your organization uses Google Workspace, you'll sign into Windows with your Google account. One password for everything.
- **AutoElevate Prompts:** When you need to install software or make changes that require admin rights, youll see an approval prompt instead of being blocked.
- **AutoElevate Prompts:** When you need to install software or make changes that require admin rights, you'll see an approval prompt instead of being blocked.
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@ -93,7 +95,7 @@ This is industry standard for managed IT services. Without administrative access
- Backup management
### What We Dont Do
### What We Don't Do
- Keystroke logging
@ -105,7 +107,7 @@ This is industry standard for managed IT services. Without administrative access
- Employee productivity surveillance
Our tools are for security and support, not surveillance. Were not watching you work.
Our tools are for security and support, not surveillance. We're not watching you work.
### Who Can See What
@ -129,7 +131,13 @@ If the devices we manage are used by your employees, you are responsible for:
We manage devices, not employment relationships. Compliance with the Employment Standards Act, PIPEDA, or any other employment/privacy legislation as it relates to your staff is your responsibility as the employer.
If you need template language for employee notification, were happy to help.
If you need template language for employee notification, we're happy to help.
---
## Personal Device Management
Looking for monitoring and support for your personal computer instead of a business device? See [Personal Device Management](Personal_Device_Management.md).
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@ -149,9 +157,9 @@ For iOS, iPadOS, and Android devices, we offer MDM solutions including:
## No Partial Coverage
Device management is all or nothing. If a device is under managed services, it has the full security stack installed. We dont offer partial monitoring or “RMM-lite” options.
Device management is all or nothing. If a device is under managed services, it has the full security stack installed. We don't offer partial monitoring or "RMM-lite" options.
If you dont want a device managed, that device is outside the scope of our services and support.
If you don't want a device managed, that device is outside the scope of our services and support.
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