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Add self-serve ticket status feature to public phone docs
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Joey King 2026-03-14 17:51:26 +00:00
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commit 01dab1162a
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Phone_System.md
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@ -64,4 +64,10 @@ If we miss your call and you don't leave a voicemail, a support ticket is still
## Ticket Numbers
Your ticket number is the number shown on your support ticket (e.g., 2607814). If you call back about the same issue, entering your ticket number connects your call to the existing ticket so our team has full context.
Your ticket number is the number shown on your support ticket (e.g., 2607814). When you call and enter your ticket number, you can:
- **Press 1** to hear your ticket status read back to you (available 24/7, even after hours)
- **Press 2** to speak with someone about the ticket
- **Press 0** to leave a voicemail
The status check tells you the current state of your ticket, when it was last updated, and who is working on it. This is available any time, day or night.