From 01dab1162a62cf1baa67fa553bca517f83299de5 Mon Sep 17 00:00:00 2001 From: Joey King Date: Sat, 14 Mar 2026 17:51:26 +0000 Subject: [PATCH] Add self-serve ticket status feature to public phone docs --- Phone_System.md | 8 +++++++- 1 file changed, 7 insertions(+), 1 deletion(-) diff --git a/Phone_System.md b/Phone_System.md index 30385c5..275df71 100644 --- a/Phone_System.md +++ b/Phone_System.md @@ -64,4 +64,10 @@ If we miss your call and you don't leave a voicemail, a support ticket is still ## Ticket Numbers -Your ticket number is the number shown on your support ticket (e.g., 2607814). If you call back about the same issue, entering your ticket number connects your call to the existing ticket so our team has full context. +Your ticket number is the number shown on your support ticket (e.g., 2607814). When you call and enter your ticket number, you can: + +- **Press 1** to hear your ticket status read back to you (available 24/7, even after hours) +- **Press 2** to speak with someone about the ticket +- **Press 0** to leave a voicemail + +The status check tells you the current state of your ticket, when it was last updated, and who is working on it. This is available any time, day or night.