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{
"version": "1.0",
"repo": "digiDocs",
"generated": "2026-03-01T12:57:21.718793Z",
"doc_count": 72,
"docs": [
{
"path": "About/Contact.md",
"title": "Contact & Context",
"description": "Real people. Real help. Fast responses, honest answers.",
"category": "about",
"tags": [],
"audience": "customer"
},
{
"path": "Backup/Backup_and_Recovery_Policy.md",
"title": "Backup & Recovery Policy",
"description": "The policy aligns with ISO/IEC 27031:2011 and ISO 22301:2019 standards for business continuity and resilience management. - All backups use digiBandit's **dataBack** software - Data uploads to clou...",
"category": "backup",
"tags": [
"backup"
],
"audience": "customer"
},
{
"path": "Backup/Cloud_Storage_Backblaze_B2.md",
"title": "Cloud Storage via BackBlaze B2",
"description": "digiBandit IT Services offers managed cloud storage solutions using BackBlaze B2, an enterprise-grade platform designed for businesses of all sizes. The service helps organizations securely store, ...",
"category": "backup",
"tags": [
"backup"
],
"audience": "customer"
},
{
"path": "Backup/Disaster_Recovery_Plan.md",
"title": "Disaster Recovery Plan",
"description": "This Disaster Recovery & Restore Plan (\"Plan\") outlines the procedures and policies to be followed in the event of a disaster that impacts the data and systems of digiBandit clients (the \"Clients\")...",
"category": "backup",
"tags": [
"backup"
],
"audience": "customer"
},
{
"path": "Circuit_Sippy_Our_Signature_Coffee.md",
"title": "Circuit Sippy Our Signature Coffee",
"description": "Locally roasted by **Down East Coffee Roasters**, this exclusive digiBandit blend is included in our subscriptions and available in-store. Its not just coffee — its **mental fuel for makers, game...",
"category": "root",
"tags": [],
"audience": "customer"
},
{
"path": "Getting Started/After_Hours_Support.md",
"title": "After-Hours Support",
"description": "digiBandit provides after-hours emergency support for Managed IT Services (MITS) clients experiencing critical system failures. After-hours support is available for **Priority 1 emergencies only**:...",
"category": "getting-started",
"tags": [
"getting_started"
],
"audience": "customer"
},
{
"path": "Getting Started/Contact.md",
"title": "Contact",
"description": "How to reach digiBandit IT Services for support, service requests, and consultations.",
"category": "getting-started",
"tags": [
"getting_started"
],
"audience": "customer"
},
{
"path": "Getting Started/Getting_Started_with_Bitwarden.md",
"title": "Getting Started with Bitwarden",
"description": "How to set up and start using Bitwarden for password management.",
"category": "getting-started",
"tags": [
"getting_started",
"onboarding"
],
"audience": "customer"
},
{
"path": "Getting Started/Install_Business_Agent.md",
"title": "Install Monitoring Agent (Business)",
"description": "How to install the digiBandit monitoring agent on a business device. For managed IT (MITS) clients.",
"category": "getting-started",
"tags": [
"getting_started",
"onboarding",
"monitoring",
"bdm",
"mits"
],
"audience": "customer"
},
{
"path": "Getting Started/Install_Monitoring_Agent.md",
"title": "Install Monitoring Agent",
"description": "How to install the digiBandit monitoring agent on your Windows, Mac, or Linux computer.",
"category": "getting-started",
"tags": [
"getting_started",
"onboarding",
"monitoring"
],
"audience": "customer"
},
{
"path": "Getting Started/Login_with_GCPW.md",
"title": "Login with GCPW",
"description": "Google Credential Provider for Windows (GCPW) allows you to sign in to your Windows computer using your [Google Workspace](Google_Workspace.md) account. This eliminates the need for a separate loca...",
"category": "getting-started",
"tags": [
"getting_started"
],
"audience": "customer"
},
{
"path": "Getting Started/Methods_of_Contact.md",
"title": "Methods of Contact",
"description": "This document has been consolidated. See [Contact](./Contact.md) for all contact methods and information.",
"category": "getting-started",
"tags": [
"getting_started"
],
"audience": "customer"
},
{
"path": "Getting Started/Ops_Portal_Guide.md",
"title": "Ops Portal Guide",
"description": "How to use the digiBandit Ops Portal to manage support tickets, invoices, and more.",
"category": "getting-started",
"tags": [
"getting_started"
],
"audience": "customer"
},
{
"path": "Getting Started/Payment_Options.md",
"title": "Payment Options",
"description": "The following is a list of payment options that we support.",
"category": "getting-started",
"tags": [
"getting_started"
],
"audience": "customer"
},
{
"path": "Getting Started/Tickets_and_Ticketing.md",
"title": "Tickets & Ticketing",
"description": "digiBandit is dedicated to providing fast and efficient IT support. Our ticketing process ensures your request reaches the right team member for a quick resolution.",
"category": "getting-started",
"tags": [
"getting_started"
],
"audience": "customer"
},
{
"path": "Legal/Data_Recovery_Agreement.md",
"title": "Data Recovery Agreement",
"description": "Terms and conditions for data recovery services provided by digiBandit.",
"category": "legal",
"tags": [
"legal",
"policy",
"data-recovery"
],
"audience": "customer"
},
{
"path": "Legal/E-Waste_Collection_Agreement.md",
"title": "E-Waste Collection Agreement",
"description": "This agreement outlines the terms and procedures for e-waste collection and data device handling provided by digiBandit IT Services. It ensures a secure and responsible approach to disposing of ele...",
"category": "legal",
"tags": [
"legal",
"policy"
],
"audience": "customer"
},
{
"path": "Legal/Legal.md",
"title": "Legal - Terms, Conditions, Warranty & More",
"description": "Our agreements, policies, and legal documentation.",
"category": "legal",
"tags": [
"legal",
"policy"
],
"audience": "customer"
},
{
"path": "Legal/Master_Service_Agreement.md",
"title": "Master Service Agreement",
"description": "**digiBandit IT Services Corp.**",
"category": "legal",
"tags": [
"legal",
"policy"
],
"audience": "customer"
},
{
"path": "Legal/Standard_Repair_Agreement.md",
"title": "Standard Repair Agreement",
"description": "This agreement outlines the terms and conditions for repair services provided by digiBandit.",
"category": "legal",
"tags": [
"legal",
"policy"
],
"audience": "customer"
},
{
"path": "Legal/Warranty_Returns_and_Exchange_Policy.md",
"title": "Warranty, Returns, and Exchange Policy",
"description": "What digiBandit covers and for how long.",
"category": "legal",
"tags": [
"legal",
"policy"
],
"audience": "customer"
},
{
"path": "Policies/Administrative_Credentials.md",
"title": "Administrative Credentials",
"description": "Admin Credentials are highly restricted due to security risks; we recommend using our [PAM ](https://dbits.ca/docs/public/services-and-offerings/helpdesk-by-digibandit/pam/)offering or [tasking us]...",
"category": "policies",
"tags": [
"policies"
],
"audience": "customer"
},
{
"path": "Policies/BYOD_Policy.md",
"title": "BYOD Policy",
"description": "The purpose of this policy is to ensure the security and confidentiality of company data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) when accessing ...",
"category": "policies",
"tags": [
"policies"
],
"audience": "customer"
},
{
"path": "Policies/Business_Specific_Software_Management.md",
"title": "Business Specific Software Management",
"description": "Our Business-Specific Software Management service ensures your essential business applications are always current, secure, and running smoothly. From accounting software like QuickBooks and Sage to...",
"category": "policies",
"tags": [
"policies"
],
"audience": "customer"
},
{
"path": "Policies/Patch_Management.md",
"title": "Patch Management",
"description": "How digiBandit keeps your systems secure and up-to-date through automated and managed patching.",
"category": "policies",
"tags": [
"patch",
"policies"
],
"audience": "customer"
},
{
"path": "Policies/User_Management.md",
"title": "User Management",
"description": "> For tier pricing and details, see [User Management Tiers](./User_Management_Tiers.md).",
"category": "policies",
"tags": [
"policies"
],
"audience": "customer"
},
{
"path": "Policies/User_Management_Tiers.md",
"title": "User Management Tiers",
"description": "> For service overview, see [User Management](./User_Management.md).",
"category": "policies",
"tags": [
"policies"
],
"audience": "customer"
},
{
"path": "Products/BitWarden_Password_Manager.md",
"title": "BitWarden Password Manager",
"description": "Bitwarden is a cloud-based password management tool that enhances digital security for businesses through various features, such as centralized administration, user access controls, two-factor auth...",
"category": "products",
"tags": [
"bitwarden",
"products"
],
"audience": "customer"
},
{
"path": "Products/Huntress_EDR.md",
"title": "Huntress EDR",
"description": "Top-tier endpoint security shouldnt be a luxury reserved for large organizations. With Huntress Managed EDR, you gain access to a powerful solution designed for businesses of all sizes, providing ...",
"category": "products",
"tags": [
"products"
],
"audience": "customer"
},
{
"path": "Products/Local_Products.md",
"title": "Local Products",
"description": "At digiBandit IT Services, supporting local isn't a trend - it's our foundation. From the tech we repair to the products we sell, the art we feature to the coffee we serve, everything we do is built to uplift creators, organizations, and businesses right here in New Brunswick.",
"category": "products",
"tags": [
"products"
],
"audience": "customer"
},
{
"path": "Products/Play_Music_Legally_With_Soundtrack_Your_Brand.md",
"title": "Play Music Legally With Soundtrack Your Brand",
"description": "**Overview**",
"category": "products",
"tags": [
"products"
],
"audience": "customer"
},
{
"path": "Products/SMTP2GO.md",
"title": "SMTP2GO",
"description": "At **digiBandit IT Services**, we utilize **SMTP2GO** for multiple tasks, including email delivery for **WordPress websites** and **safe scanning-to-email** functionalities for office printers. Thi...",
"category": "products",
"tags": [
"products"
],
"audience": "customer"
},
{
"path": "Products/dataBack_Discovery.md",
"title": "dataBack Discovery",
"description": "Identify and catalog data across your organization before setting up backup.",
"category": "products",
"tags": [
"products"
],
"audience": "customer"
},
{
"path": "Products/dataBack_by_digiBandit.md",
"title": "dataBack by digiBandit",
"description": "Are you concerned about the potential impact of data loss or system downtime on your business? Look no further than dataBack by digiBandit! Our comprehensive business continuity and disaster recove...",
"category": "products",
"tags": [
"products"
],
"audience": "customer"
},
{
"path": "Products/dataBack_for_Google_Workspace.md",
"title": "dataBack for Google Workspace",
"description": "Did you know that Google doesn't back up your data? While Google Workspace is a powerful tool for productivity, Google isn't responsible for accidental deletions or unexpected data loss. dataBack f...",
"category": "products",
"tags": [
"google-workspace",
"products"
],
"audience": "customer"
},
{
"path": "Products/dbitsDNS.md",
"title": "dbitsDNS",
"description": "dbitsDNS is our DNS filtering service powered by DNSFilter. It blocks malicious websites, phishing attempts, and unwanted content at the network level - before threats ever reach your devices.",
"category": "products",
"tags": [
"products"
],
"audience": "customer"
},
{
"path": "Security/Cyber_Insurance_Compliance_Assistance.md",
"title": "Cyber Insurance Compliance Assistance",
"description": "At digiBandit, we prioritize our clients security and protection against cyber threats. We strongly recommend that all our clients carry cyber insurance to safeguard against financial losses cause...",
"category": "security",
"tags": [
"compliance",
"security"
],
"audience": "customer"
},
{
"path": "Security/Privilege_Access_Management_PAM.md",
"title": "Privilege Access Management (PAM)",
"description": "Do you want to improve your organizations overall security posture? Look no further than digiBandit IT Services Endpoint Privilege Management solution powered by **AutoElevate**! Our solution all...",
"category": "security",
"tags": [
"pam",
"security"
],
"audience": "customer"
},
{
"path": "Security/Ransomware_Canary.md",
"title": "Ransomware Canary",
"description": "If you're a computer user who's found a strange-looking file on your system guiding you to this page, you're in the right place! The file you found, which led you here, is called a ransomware canar...",
"category": "security",
"tags": [
"security"
],
"audience": "customer"
},
{
"path": "Security/Security_Awareness_Training.md",
"title": "Security Awareness Training",
"description": "In todays digital landscape, the threat of data breaches and cyber-attacks is ever-present. At digiBandit, we recognize the critical importance of security awareness and the need for proactive mea...",
"category": "security",
"tags": [
"security"
],
"audience": "customer"
},
{
"path": "Security/Self_Approving_Elevation_Requests.md",
"title": "Self-Approving Elevation Requests",
"description": "AutoElevate is a secure privilege management tool that allows users to self-approve elevation requests for administrative actions on their devices. Each client will receive a Technician (Level 1) a...",
"category": "security",
"tags": [
"pam",
"security"
],
"audience": "customer"
},
{
"path": "Security/Software_VPN.md",
"title": "Software VPN",
"description": "Secure remote access to your business network from anywhere, powered by WireGuard.",
"category": "security",
"tags": [
"security"
],
"audience": "customer"
},
{
"path": "Services/Automations.md",
"title": "Business Automations",
"description": "Stop doing repetitive tasks manually. We build workflows that connect your systems and automate the boring stuff.",
"category": "services",
"tags": [
"services"
],
"audience": "customer"
},
{
"path": "Services/CCTV.md",
"title": "CCTV",
"description": "**Protect Your Business with Cutting-Edge CCTV Solutions**",
"category": "services",
"tags": [
"cctv",
"services"
],
"audience": "customer"
},
{
"path": "Services/Data_Recovery.md",
"title": "Data Recovery",
"description": "Lost files? Failed drive? We specialize in getting your data back when others say it's gone.",
"category": "services",
"tags": [
"services"
],
"audience": "customer"
},
{
"path": "Services/Device_Management.md",
"title": "Device Management",
"description": "At the core of our services is a commitment to keeping your computers and devices in prime condition. Our Device Management services ensure peace of mind, knowing that every aspect of your technolo...",
"category": "services",
"tags": [
"device",
"services"
],
"audience": "customer"
},
{
"path": "Services/Digital_Display.md",
"title": "Digital Display",
"description": "Transform your public spaces with dynamic, zero-hassle digital signage. Our all-inclusive managed service ensures your display is always running, always secure, and always showing fresh, relevant c...",
"category": "services",
"tags": [
"services"
],
"audience": "customer"
},
{
"path": "Services/Domain_Name_Transfer.md",
"title": "Domain Name Transfer",
"description": "How to transfer your domain name to digiBandit IT Services.",
"category": "services",
"tags": [
"services",
"website"
],
"audience": "customer"
},
{
"path": "Services/Domain_Services.md",
"title": "Domain Services",
"description": "At digiBandit IT Services, we understand the critical importance of managing your domains and DNS settings to ensure that your online presence is always available and secure. Our domain and DNS man...",
"category": "services",
"tags": [
"network",
"services",
"website"
],
"audience": "customer"
},
{
"path": "Services/Google_Workspace.md",
"title": "Google Workspace",
"description": "digiBandits Managed Google Workspace service provides businesses with a seamless, secure, and productive environment using Googles cloud-based tools. From setup to daily management, we ensure you...",
"category": "services",
"tags": [
"services"
],
"audience": "customer"
},
{
"path": "Services/Infrastructure_Management.md",
"title": "Infrastructure Management",
"description": "Your network is the backbone of your business. Infrastructure Management services ensure your routers, switches, access points, and firewalls are configured correctly, monitored continuously, and u...",
"category": "services",
"tags": [
"monitoring",
"network",
"services"
],
"audience": "customer"
},
{
"path": "Services/MDM_Android_Google_Samsung.md",
"title": "MDM for Android (Google, Samsung)",
"description": "Mobile device management for Android phones and tablets.",
"category": "services",
"tags": [
"mdm",
"services"
],
"audience": "customer"
},
{
"path": "Services/MDM_Mobile_Device_Management.md",
"title": "MDM (Mobile Device Management)",
"description": "Manage, secure, and configure mobile devices across your organization.",
"category": "services",
"tags": [
"device",
"mdm",
"services"
],
"audience": "customer"
},
{
"path": "Services/MDM_iOS_iPadOS_Apple.md",
"title": "MDM for iOS & iPadOS (Apple)",
"description": "Mobile device management for iPhones and iPads.",
"category": "services",
"tags": [
"mdm",
"services"
],
"audience": "customer"
},
{
"path": "Services/Managed_IT_Services.md",
"title": "Managed IT Services",
"description": "Stop fixing problems. Start preventing them. We manage your tech so you can manage your business. Proactive monitoring, real security, and someone who actually picks up the phone.",
"category": "services",
"tags": [
"mits",
"monitoring",
"repair",
"security",
"services"
],
"audience": "customer"
},
{
"path": "Services/Media_Conversion.md",
"title": "Media Conversion",
"description": "VHS and tape cassettes, vinyl records to photos, slides and documents, BluRay and HD-DVDs… The physical medium of yesteryear has a shelf life; its time to back it up! After 10 years, the media sto...",
"category": "services",
"tags": [
"services"
],
"audience": "customer"
},
{
"path": "Services/Network_Monitoring_and_Management.md",
"title": "Network Monitoring & Management",
"description": "Are you tired of dealing with network issues and downtime? Let digiBandit IT Services take the burden off your shoulders with our expert network monitoring and management services. We use the lates...",
"category": "services",
"tags": [
"monitoring",
"network",
"services"
],
"audience": "customer"
},
{
"path": "Services/Networking.md",
"title": "Networking Services",
"description": "Enterprise-grade networking for small and medium businesses. WiFi, switches, firewalls, VPN - all managed 24/7.",
"category": "services",
"tags": [
"mits",
"network",
"services"
],
"audience": "customer"
},
{
"path": "Services/Notifications_on_UNV_Link.md",
"title": "Notifications on UNV-Link",
"description": "How to configure push notifications from your UNV NVR using the UNV-Link app.",
"category": "services",
"tags": [
"cctv",
"services"
],
"audience": "customer"
},
{
"path": "Services/Personal_Device_Management.md",
"title": "Personal Device Management",
"description": "Professional monitoring and management for your personal devices. We keep your computer secure, up-to-date, and running smoothly.",
"category": "services",
"tags": [
"device",
"monitoring",
"services",
"pdm"
],
"audience": "customer"
},
{
"path": "Services/Printer_and_Print_Management.md",
"title": "Printer & Print Management",
"description": "Are printer issues slowing down your workflow? At digiBandit IT Services, we provide a smarter, more efficient way to manage your printing environment. With **Printix**, a powerful cloud-based prin...",
"category": "services",
"tags": [
"services"
],
"audience": "customer"
},
{
"path": "Services/Projects.md",
"title": "Custom Projects",
"description": "When off-the-shelf software doesn't fit, we build custom solutions. From internal tools to client-facing applications.",
"category": "services",
"tags": [
"services"
],
"audience": "customer"
},
{
"path": "Services/Remote_Support.md",
"title": "Remote Support",
"description": "Secure remote support from digiBandit, powered by self-hosted infrastructure. Your data never leaves our servers.",
"category": "services",
"tags": [
"helpdesk",
"services"
],
"audience": "customer"
},
{
"path": "Services/Repair.md",
"title": "Repair Services",
"description": "Fast, reliable, and transparent repair services. From simple fixes to complex micro-soldering. No surprises, just solutions.",
"category": "services",
"tags": [
"repair",
"services"
],
"audience": "customer"
},
{
"path": "Services/SEO_Services.md",
"title": "SEO Services",
"description": "Search engine optimization services to improve your website's visibility and attract organic traffic.",
"category": "services",
"tags": [
"services",
"website"
],
"audience": "customer"
},
{
"path": "Services/Support_HelpDesk.md",
"title": "Support HelpDesk",
"description": "**Support Services - Your Comprehensive IT Partner**",
"category": "services",
"tags": [
"helpdesk",
"services"
],
"audience": "customer"
},
{
"path": "Services/UNV_Link_App_for_UNV_Remote_View.md",
"title": "UNV Link App for UNV Remote View",
"description": "Welcome! This guide will help you install, set up an account, sign in, and pair your system with the UNV Link App. Follow these step-by-step instructions to get started quickly and easily. The UNV-...",
"category": "services",
"tags": [
"cctv",
"services"
],
"audience": "customer"
},
{
"path": "Services/VoIP_Cloud_Phone_Service.md",
"title": "VoIP / Cloud Phone Service",
"description": "Self-hosted VoIP phone system powered by FreePBX. Full-featured business phone service without the monthly per-user cloud fees.",
"category": "services",
"tags": [
"services",
"voip"
],
"audience": "customer"
},
{
"path": "Services/Website.md",
"title": "Website Services",
"description": "Custom websites, hosting, and SEO. From simple landing pages to full e-commerce - built to perform.",
"category": "services",
"tags": [
"services",
"website"
],
"audience": "customer"
},
{
"path": "Services/blueBox.md",
"title": "blueBox",
"description": "Enterprise networking in a box. Firewall, WiFi, backup, and file sharing - pre-configured and fully managed.",
"category": "services",
"tags": [
"backup",
"mits",
"network",
"services"
],
"audience": "customer"
},
{
"path": "Services_and_Offerings.md",
"title": "Services & Offerings",
"description": "Welcome to digiBandit's service documentation. Browse our offerings below to learn how we can help your business thrive.",
"category": "root",
"tags": [],
"audience": "customer"
},
{
"path": "Tools_We_Use.md",
"title": "Tools We Use",
"description": "**Transparency matters.** This is a complete list of the software and services we use to manage, secure, and support your devices. We believe you should know exactly what's running on your systems ...",
"category": "root",
"tags": [],
"audience": "customer"
}
]
}