---
title: Standard Repair Agreement
description: This agreement outlines the terms and conditions for repair services provided by digiBandit.
category: legal
tags: [legal, policy]
permalink: go.dbits.ca/dd/standard-repair-agreement
---

# Standard Repair Agreement

This agreement outlines the terms and conditions for repair services provided by digiBandit.

---

## Service Authorization

By submitting a device for repair, you authorize digiBandit to:

- Diagnose the reported issue(s)
- Perform necessary repairs as quoted and approved
- Test the device to verify repair completion
- Contact you regarding findings, recommendations, or additional issues discovered

## Diagnostic Fee

- **Standard diagnostic**: $60 (tax included — includes within one business day report and estimate)
- **Advanced diagnostic** (data recovery, board-level): Quoted per case
- If you proceed with the repair, your diagnostic fee is already included in the repair quote
- If you decline the repair, the diagnostic fee covers the assessment — nothing else owing

## Repair Process

1. **Intake**: Device received, issue documented, diagnostic fee collected ($60, tax included)
2. **Diagnosis**: Technician evaluates device and identifies issue(s) within one business day
3. **Report & Estimate**: You receive a detailed report and repair estimate for approval
4. **Approval**: Repair proceeds only after your written or verbal approval
5. **Repair**: Work performed by certified technicians (repairs start at $200, diagnostic included)
6. **Testing**: Device tested to verify successful repair
7. **Pickup**: You're notified when device is ready for pickup

## Pricing & Payment

- Diagnostic fee: $60, tax included (included in repair quote if you proceed)
- Repairs start at $200 (diagnostic included, covers up to 3 hours of labor)
- All quotes are estimates; final price may vary if additional issues are discovered
- Additional work requires your approval before proceeding
- Payment is due upon pickup
- Accepted methods: Cash, Debit, Credit Card, e-Transfer (pay@dbits.ca)

## Warranty

| Type | Coverage | Duration |
|------|----------|----------|
| Labor | Our workmanship on the repair performed | 1 year |
| Parts | Defects in parts we install | Manufacturer warranty or 90 days |

**Warranty does not cover:**
- Physical damage after repair
- Liquid damage after repair
- Issues unrelated to the original repair
- Devices repaired elsewhere after our service
- Software issues (unless part of original repair)
- Parts supplied by the customer (see below)

## Customer-Supplied Parts

If a required part is not available from our North American suppliers, we will provide you with a link to source it yourself. In this case:

- You take your device home and order the part independently
- When the part arrives, bring both the device and the part back to us
- We will complete the repair at our standard labor rate
- **No warranty is provided on customer-supplied parts** — we warranty our labor only
- This will be noted on your invoice

## Data & Privacy

- **Your data is your responsibility**: Back up your data before submitting your device
- digiBandit is not responsible for data loss during repair
- We do not access personal files unless required for testing
- Devices may be wiped if necessary for repair (with your approval)

## Abandoned Devices

Devices not picked up within **90 days** of completion notification may be:
- Considered abandoned property
- Recycled or disposed of
- Used to offset repair costs

Storage fees of **$10/week** apply after 30 days. We will attempt to contact you at 30, 60, and 90 days before considering a device abandoned.

## Liability

- Maximum liability is limited to the repair cost charged
- digiBandit is not liable for pre-existing conditions, undisclosed damage, or issues unrelated to our repair
- We are not responsible for data loss—always maintain backups

## Device Condition

By submitting your device, you confirm:
- You own the device or have authorization to request repairs
- You have disclosed all known issues and damage
- The device is not stolen or subject to legal dispute

---

## Agreement

By submitting a device for repair, you acknowledge that you have read, understood, and agree to the terms outlined in this Standard Repair Agreement.

For questions or concerns, contact us at hey@dbits.ca or (506) 404-0055.