---
title: Contact
description: How to reach digiBandit IT Services for support, service requests, and consultations.
category: getting-started
tags: [getting_started]
permalink: go.dbits.ca/dd/gs/contact
---

# Contact

## Overview

digiBandit offers multiple contact methods, with the ticketing system being the preferred option for fastest response times.

## Availability by Method

**Break/Fix (Repair Services)**
- Storefront & Walk-in: Daily, 12 PM-5 PM
- After-hours support available via custom agreement

## Contact Methods

### Ticketing System (Recommended)
- Platforms: dbits.ca/ticket, portal.dbits.ca, digiBandit Tray Utility
- Submit requests through forms and track status on customer portal
- Ideal for: tickets, service requests, planning
- Includes access to internal documentation
- Hours: Mon-Fri, 8 AM-8 PM

### Phone: (506) 404-0055
- Self-hosted phone system with auto attendant
- Hours: Mon-Fri, 8 AM-8 PM
- System includes welcome message, special announcements, ring group distribution to staff, and voicemail

### Email
- Address: hey@dbits.ca
- Include detailed information for faster resolution
- Best for: tickets, service requests, planning

### Live Chat
- Integrated in support software tray menu
- Real-time communication with representatives
- Best for: quick questions and support walkthroughs
- Hours: Mon-Fri, 8 AM-8 PM

### In-Person Meetings
- Book at dbits.ca/contact
- Location: 607 St George Blvd, Suite 103, Moncton, NB E1E 2C2
- Best for: consultations, assessments, special projects
- By request based on type, duration, and agreement