---
title: Contact & Context
description: Real people. Real help. Fast responses, honest answers.
category: about
tags: []
permalink: go.dbits.ca/dd/about/contact
---

# Contact & Context

Real people. Real help. Fast responses, honest answers.

---

## Quick Stats

| Metric | Value |
|--------|-------|
| Clients Served | 2,914 |
| Jobs Completed | 6,571 |
| Reviews | 188 (Google + Facebook) |
| Rating | 5 Stars |

---

## Contact Information

### Primary Contact

| Method | Contact | Response Time |
|--------|---------|---------------|
| Phone | (506) 404-0055 | Immediate during hours |
| Text | (506) 404-0055 | Usually within hours |
| Email | hey@dbits.ca | 1 business day |
| Live Chat | Click the chat bubble | Usually within minutes |

### Location

**Address:** 607 St George Blvd, Suite 103, Moncton NB

**Walk-in Hours:** Daily, 12 PM-5 PM

**Support Hours:** Mon-Fri, 8 AM-8 PM

**After Hours:** MITS clients have emergency line access. Others can leave a message.

**Google Maps:** [maps.app.goo.gl/mai26H4LQoW6Lb2e8](https://maps.app.goo.gl/mai26H4LQoW6Lb2e8)

---

## Why "digiBandit"?

| Term | Meaning |
|------|---------|
| digi | digital + Digimon (Tara's favourite show) |
| Bandit | raccoons (Tara's favourite animal) |
| DB | Dalton Boomhower's initials |

> "You should fix computers."
> - Tara, 2017

Started as a web design side hustle in April 2016. When that wasn't clicking, my wife Tara suggested the pivot that changed everything. Ten years later, we've built something worth being proud of.

---

## Our Story

### 2016 - Beginnings
digiBandit launched as a web design business from a kitchen workspace in a small two-bedroom apartment.

### 2017 - The Pivot
Tara's suggestion changed everything. We pivoted to computer repair, expanding into laptops, iMacs, MacBooks, liquid damage recovery, and networking.
- **20 tickets that year**

### 2018 - Outgrowing the Kitchen
Upgraded to a three-bedroom duplex with a half-finished basement to keep up with demand and inventory.

### 2019 - Going Full-Time
Opened a storefront at 607 St George Blvd, Suite B06 in Moncton, NB. Started tech recycling, custom PC builds, and new partnerships.

### 2020 - Tested by Fire
COVID hit. Then we got broken into. We rebuilt stronger with enhanced sanitization, contactless options, and improved security.
- **781 new clients** (first full year with public walk-in)

### 2021 - A Proper Home
Relocated to a custom-designed space at Suite 103 with a better layout and increased workspace for concurrent ticket management.

### 2022 - Managed IT Launched
Started offering proactive IT management for businesses: remote monitoring, workstations, servers, and VoIP.

### 2023 - Documentation Era
Standardized and documented all processes for consistent delivery.

### 2024 - Team Expansion
Hired specialists and refined internal workflows.
- **1,398 tickets** (70x growth from 2017)

### 2025 - Year 10 = Version 1.0
Self-hosted. Sustainable. Ready for the next decade.
- 15+ services running on our own metal
- 50+ automations built
- 500+ hours saved

We spent 10 years in beta. Now we're in release.

---

## Service Coverage

| Region | Clients |
|--------|---------|
| Greater Moncton | 2,400+ |
| Other New Brunswick | 300+ |
| Nova Scotia | 70+ |

On-site service throughout NB & NS. Remote support anywhere.

---

## The Records

| Record | Value | Detail |
|--------|-------|--------|
| Clients Served | 2,914 | |
| Jobs Completed | 6,571 | |
| Devices Touched | 7,000+ | |
| Busiest Month | Jul 2024 | 141 jobs |
| Growth Since 2017 | 70x | 20 to 1,398 tickets |
| Years in Business | 10 | Since April 2016 |

---

## What People Say

> "Jump + told me it would 1000 dollars to fix my laptop and he fixed it for 35!"
> - Louis D.

> "Life saving services. 6 years worth of memories, priceless pictures... within a week I had an update."
> - Miranda H.

> "Dalton and Ethan are the best - hands down the most honest and knowledgeable people in the field."
> - Bharti S.

**Leave a Review:**
- [Google](https://maps.app.goo.gl/mai26H4LQoW6Lb2e8)
- [Facebook](https://www.facebook.com/digiBandit/reviews)

---

## Payment Methods

- **Interac e-Transfer (preferred):** Send to pay@dbits.ca with your invoice number in the message field. Instant, no holds.
- **Credit/Visa Debit:** Online via customer portal, in-store, or over the phone.
- **Cash:** In-store at 607 St George Blvd, Suite 103, Moncton.
- **Cheque:** Payable to "digiBandit IT Services" with invoice number in memo. First-time cheques have a 5-business-day hold.