---
title: Remote Access (RCC)
description: How to set up and use Remote Control and Connect (RCC) for accessing your work computer remotely
category: services
tags:
  - remote-access
  - rcc
  - getting-started
---

# Remote Access (RCC)

Remote Control and Connect (RCC) by digiBandit lets you securely access your work computer from anywhere. Whether you're working from home, traveling, or just need to grab a file, RCC gives you full access to your office desktop.

## What is RCC?

RCC is a remote desktop tool that lets you see and control your work computer from another device. Think of it as bringing your office computer home with you.

- Access your office desktop from anywhere
- Transfer files between computers
- Use all your work applications remotely
- Secure, encrypted connections through our private servers

## Getting Started

### 1. Check your email

Look for an invitation email from **rcc@dbits.ca**. This contains a link to create your account. If you don't see it, check your spam folder or contact us.

### 2. Create your account

Click the link in the email and set a password. Then log in at **[rcc.dbits.ca](https://rcc.dbits.ca)**.

### 3. Install on your work computer

Download the installer from: **[rcc.dbits.ca/download/rcc-by-dbits.msi](https://rcc.dbits.ca/download/rcc-by-dbits.msi)**

Run the installer and follow the prompts. Note the **Device ID** shown on the main screen.

### 4. Set a permanent password

This is the password you'll use to connect remotely:

1. Open RCC on your work computer
2. Click the three dots (**...**) next to your ID
3. Click **Security**
4. Set a permanent password and click **Apply**

### 5. Install on your home computer

Download and install the same file on your home or laptop computer. Log in with your account credentials.

### 6. Connect

Open the **Address Book** in the RCC app on your home computer. Your work computer should appear. Double-click it and enter your permanent password.

## Important Notes

- Your work computer must be **powered on** and **connected to the internet** to connect
- Your **permanent password** (set in Security settings) is different from your **account password**
- Ignore the "one time password" on the main screen. Always use your permanent password
- RCC runs automatically in the background after installation

## Troubleshooting

**Can't connect?**
- Make sure your work computer is on and online
- Check you're using your permanent password (not the one-time password)
- Make sure you're logged into your RCC account on your home computer

**Need the installer?**
Download from [rcc.dbits.ca/download/rcc-by-dbits.msi](https://rcc.dbits.ca/download/rcc-by-dbits.msi)

**Antivirus blocking RCC?**
Remote access tools sometimes trigger security alerts. Contact us and we'll help whitelist it.

**Forgot your password?**
Go to your work computer, open RCC, click the three dots > Security, and set a new one.

## Need Help?

- **Email:** hey@dbits.ca
- **Phone:** (506) 404-0055
- **Live Chat:** [chat.dbits.ca](https://chat.dbits.ca)

We're happy to help with setup, troubleshooting, or any questions about remote access.