Flesh out warranty policy: fix malformed table, add returns and exchanges

Legal/Warranty_Returns_and_Exchange_Policy.md

@@ -1,6 +1,6 @@
 ---
 title: Warranty, Returns, and Exchange Policy
-description: 
+description: What digiBandit covers and for how long.
 category: legal
 tags: [legal, policy]
 permalink: go.dbits.ca/dd/warranty-returns-and-exchange-policy
@@ -8,29 +8,47 @@ permalink: go.dbits.ca/dd/warranty-returns-and-exchange-policy
 
 # Warranty, Returns, and Exchange Policy
 
-# Warranty
+## Warranty
-
 
 ### What We Cover
 
+| Type | Coverage | Duration |
+|------|----------|----------|
+| Services (Labor) | Our workmanship on repairs, same issue recurring | 1 year standard, Lifetime for PDM members |
+| Goods (Products) | Defective products purchased from us | Manufacturer's warranty |
+| Installed Parts | Installation labor only | Same as service warranty |
 
+### What's Not Covered
 
+- Physical damage, liquid damage, or accidental damage after service
+- Issues caused by software changes, malware, or user modification after repair
+- Consumable items (batteries, ink, cables) unless defective on arrival
+- Devices not serviced by digiBandit
 
-Type
+### How to Make a Warranty Claim
-Coverage
-Duration
 
+1. Contact us at (506) 404-0055 or hey@dbits.ca
+2. Provide your original ticket number or invoice number
+3. Describe the issue, we'll determine if it falls under warranty
+4. Bring the device in or arrange pickup
 
+## Returns
 
-Services (Labor)
+- Products purchased from digiBandit may be returned within **14 days** of purchase
-Our workmanship on repairs – same issue recurring
+- Items must be in original condition with packaging
-1 year standard
+- Opened software, custom-built PCs, and special-order items are non-returnable
-Lifetime for PDM members
+- Refunds are issued to the original payment method
 
-Goods (Products)
+## Exchanges
-Defective products purchased from us
-Manufacturer's warranty
 
-Installed Parts
+- Defective products are exchanged for the same item if in stock
-Installation labor only
+- If the item is out of stock, a store credit or refund is issued
-Same as service warranty
+- Exchanges must be initiated within **14 days** of purchase
+
+---
+
+## Questions?
+
+- **Phone:** (506) 404-0055
+- **Email:** hey@dbits.ca
+- **Location:** 607 St George Blvd, Suite 103, Moncton NB